Accessories for the Home 

I'm so disappointed with my experience with Accessories for the Home that it has inspired me to make a Trust Pilot account!

I ordered two mirrors from them as they were cheaper than from other websites.

Two months following the first order, I have not received a delivery update.

Six weeks following the second order, I have not even received an order confirmation.

I emailed the company 3 times. I only received a response to the third email reassuring me it would be looked into the following morning. 4 days later, there was no further update.

I am in the process of cancelling both orders through Paypal.

After over 8 weeks and several phone calls, I gave up and cancelled my order.

I ordered a cabinet over 11 weeks ago on 27th January. After waiting several weeks for a delivery confirmation I contacted Sam and was told the cabinet would arrive at their warehouse in the next week or so. However, a few more weeks passed and still no cabinet despite contacting Sam via email and phone on several occasions. Finally, last week Sam informed me that she was unable to locate the consignment that included my cabinet so I asked for a refund. I was told that the refund had been processed but a week later the refund for £721.65 has still not reached my account. I have since chased the refund three times and still no action. I now have no option but to seek recourse via my credit card company.

Was told I’d receive a refund for a cancelled order back in December. Now in April and the money still hasn’t been returned. Now going through the dispute process with my bank who have to look further into the matter as accessories for the home has disputed the refund, although I have an agreed refund confirmation off them in writing. Communication is terrible as they ignore all emails.

I ordered two leather bean bags on 31 March 2026. Straight after ordering they emailed and said they do not have it in stock and will only be able to delivered in May.

I replied asking if they asked different colour options in stock however no reply. I then emailed to ask them to cancel my order on the same day and after 10 days they have still not replied or refunded me.

Their phone number says the mailbox is full.

I fear this may be a scam website.

Ordered Feb 7th with 2-4 week wait, £300 taken promptly
8 phone calls, constantly fobbed off
Sent a notice that item had shipped with ParcelForce logo attached, clearly fake
ParcelForce app still showing awaiting item 8 weeks later
Refund requested as time had passed to the point where I was going away! Refund claimed to have been sent but never arrived
Two emails sent asking where refund is - both ignored. Finally got refund moments after posting complaint on here. A distressing experience and I won’t be buying from this company again.

These bar stools are exactly what I was hoping for. The leather is genuinely good quality — not the cheap stuff — and the swivel base is sturdy. They've added a real focal point to the room. Service from Accessories for the Home was faultless from order through to delivery. Very happy.

I have ordered a plant stand from this company. Placed 24th Jan. Item was said to be on back order with stock coming in a couple of weeks. It is now 8th March, stock updates on website have gone from Jan, to early Feb, late Feb, early March and now 20th March. Also, the price of the item has decreased twice!
I've had no updates, just sat here waiting for an item I don't believe will ever arrive! If my order has not shipped shortly after 20th March I will be cancelling my order! Will avoid this company in future, as per so many of the other reviews!

Update - Stock Update now changed from 20th March to 27th March, how many more times can it be 'pushed back'?! Fed up and will find a way to cancel my order and order from Nkuku directly, as although full price, at least it will arrive!

This company is a scam, ordered an item online, received order confirmation, followed by an email to say the item was out of stock so delivery would be delayed. As this was for a gift it is no good to me now. I have contacted the company twice by email both were ignored.
I have reported it to my bank and they have refunded me the money while they investigate the claim, I strongly urge others to do the same as it’s completely unacceptable.

I strongly advise others to avoid this company. They currently have £585 of my money and have neither issued a refund nor responded to my messages.

I waited five weeks for a mirror to be delivered, only for it to arrive broken. It was agreed that I would receive a refund, yet more than a week has passed and no refund has been issued. My follow-up emails are now being ignored.

I also ordered two side tables 6 weeks ago and have received no communication whatsoever regarding this order, despite chasing several times. Given the complete lack of updates, I have requested a refund for these items as well, but again, I have had no response.

The lack of communication and failure to resolve issues has been extremely disappointing. I would not recommend purchasing from this company.

2nd review - item was ordered to pre-Christmas delivery and there was no response to our requests for update until Jan. Company finally responded after my first (1 star) review and apologized for delay and offered an additional discount. No response to my emails since then on level of discount. We no longer want the item at the originally paid price but getting no traction at all from the company. I’m fearing the item will just show up one day at our doorstep and we’ll have to deal with the return! Shockingly poor communication and service.

I experienced similar issues to others who have written reviews in terms of delivery being delayed and communication about this not being great. However, whenever I phoned they always answered the phone straight away and were pleasant to deal with. Our counter stools have now been delivered and they are beautiful and very high quality. Worth the wait.

I ordered chairs from this company on 4 January and I still have not received my order.
Despite contacting customer service multiple times, I am repeatedly told that delivery will be “next week,” yet no confirmed delivery date is ever provided. I called again yesterday and received the same response.
The lack of clear communication and ongoing delay has been extremely frustrating. If the chairs are not delivered imminently, I will be cancelling the order and requesting a full refund.

Very disappointing experience so far.

I ordered two chairs on the 5th Jan’26. Had order confirmed but no further communication regarding delivery by the 25th Jan. I became worried and came across the trustpilot reviews where others seemed to experience similar issues. I contacted the company and requested a refund. They replied and suggested I wait as my order was due to be delivered by the end of the week. However due to other people’s experience I declined and requested a refund. Despite receiving an email that the refund had been approved - over two weeks have passed I’m yet to receive any money back. Have had to raise a dispute with my credit card company. I feel this company is a scam or at best barely operational. Avoid

Extremely poor communication and lies!
I chased for expected delivery date, and was initially told 'by the end of the week'. Later that week I chased again and was told it would be this week... the following week I was told it would be dispatched Monday on a next day service. It is now Wednesday and Parcel force tracking says they still haven't received the item! AWFUL service.

Have not received any response to phone calls or emails about my order. The website now appears to be closed
No contact or information about my order although payment has been taken. Now wondering if they have ceased trading

So far not happy as the items received did not match the image of the product as advertised. Complaint has been sent but no replies. I read that many other customers have experienced the same issues. I hope ull get a response soon as I won't accept the poor quality I received for the price I paid.

I bought two Nkuku dining chairs as a gift for my son and have to admit the reviews here put me off initially. But the common complaint seemed to be the long delivery time. As the website made it very clear that there would be a four to six week wait for the chairs, I wondered if some of the people complaining hadn't clocked that there'd be a wait involved. My order was placed 11 December and was received 26 January. I did ring to ask about the status a month in but I wasn't surprised to be told that the Christmas holidays had pushed everything back by two weeks. Both times I rang, my calls received prompt courteous attention. That said, an email went unanswered. But the savings as compared to buying the same chairs at John Lewis was significant enough that we didn't mind waiting.

Order a pair of chairs on the 5th Jan'26 - it's now the 22nd Jan'26. Received order confirmation on the 9th Jan, informing us that the items can take up to 10 days for delivery, 17 days later still nothing.' Have sent an email requesting an update and refund. Waiting for an acknowledge....

I was shocked to see the poor reviews for this company as my experience has been first class. I ordered 6 chairs just before Christmas as another company had let me down last minute. I was happy to find they had the chairs I wanted at a better price than John Lewis. There was also no shipping fee. I was in contact with Sam at the company who was very helpful and also clearly communicated the expected delivery date which I appreciated would have to be after the Christmas break. She kept me informed of shipment date and tracking details and they actually arrived one day earlier than planned. She has a very professional manner and friendly style. The chairs are great quality and I am very pleased with both the product and the process.