Accessories for the Home 

I have waited to calm down before I composed my review. Sadly after being lied to on numerous occasions over many weeks, I cancelled my order on week 9. Being aware that deliveries could take up to 4 weeks I telephoned to confirm a date before I placed my order. Much to my surprise my cabinet was in stock and would take 2 weeks. This did not happen and 8 weeks of phone calls and constantly being told delivery would be the following week I cancelled. Such a shame. This companies furniture comes from abroad but they seem to feel it is ok to take customers money (£900 in my case) and have no concrete delivery plans. Very stressful for customers and no doubt for themselves. In a day and age of digital online shopping (where we no longer have a choice) this company just do not seem to care. Such a shame as Nordic furniture is different and very well made. Of course I was lied to again after requesting my refund but I did receive it in the end.

I placed an order with Accessories for the Home at the end of April and received confirmation that payment had been accepted immediately. Unfortunately, that was the last proactive communication I received.

After waiting weeks without any updates, I had to repeatedly chase the company for information. I sent several emails before eventually receiving a response apologising for the lack of communication and promising that my order would be shipped the following week. When that didn’t happen, I was again forced to contact them, only to be told they were expecting stock and that delivery would be arranged for a Friday to suit my availability.

Despite these assurances, I once again received no communication and no delivery booking. By this stage I had spent over a month chasing what should have been a straightforward order, with every update only coming after I contacted them first.

I am a business owner myself, so I understand that delays happen and I genuinely did not want to leave a negative review. I appreciate that things can go wrong, but good customer service is about keeping customers informed and delivering on the promises you make. Unfortunately, after repeated delays, broken promises and a complete lack of communication, I have been left with no choice but to share my experience.

At the time of writing, I still have not received my order and I am once again waiting for a response. Customers should not have to constantly chase a company for basic updates on an order that has already been paid for.

Based on my experience, I cannot recommend Accessories for the Home. Reliability and customer service have been extremely disappointing.

I cannot make my mind up about this company. They are either a victim of their own success and cannot cope with the amount of online orders or they have other major problems. I waited 6 weeks for my item before making a 40 mile round trip visit the shop on a Saturday. Unfortunately it was only a young lad in so no point in having a go at him but he did take a message to get the owner to ring me which never materialised. Waited another two weeks and rang them. Given the usual story of having problems with supplier but they would look into it and ring me back. Guess what! no call back. Was planning another trip to shop when I get an email out of the blue saying my order was being processed so I decided to postpone trip and got my item about a week later which I am really happy with and a great price. Its a shame really that a lot of the reviews are so negative on here (I wished I had read them first) as it seems a bona fida business but they cant get the customer service right. All we ask for is a good communication channel and we will be prepared to wait. My order took about 11 weeks in total.

I ordered two coffee tables on 29th March and I am still waiting- I have no idea if they will turn up. Their website says they would be in touch if delivery was going to be more than 6 weeks but I heard nothing. I have managed to speak with them twice- each time was given assurances they were due imminently but still no sign. Emails and voicemails have gone unanswered and haven’t been able to speak to anyone recently to request a refund. Next step is credit card chargeback unfortunately

I ordered a chair and the website indicated 4 weeks for delivery. I received no communication from the company so rang to chase.after 4 weeks. I was told it would be on a pallet the following week. Again there was no communication and another week had gone by without delivery. This happened on 3 occasions having to chase and feeling like I was being fobbed off. I had enough in the end so cancelled my order and a refund was agreed. After two weeks inclusive of 10 working days no monies had been returned. I called again and was told this would be looked into and they would call me back. I also requested my money back the same day and the lady said she would do this by bank transfer. Neither the phone call nor monies were forthcoming. I then wrote a firm email informing that I would be starting a chargeback through my credit card. The day after my email a pending refund was showing on my credit card. This all happened over a period of 2 months from the date of order. It has been a very disappointing and stressful experience and I am having to start again ordering from another company.

I saw the other reviews and thought, I'll give it a punt, doesn't look great, but worth a shot, right? Error.

Item did not arrive in the 3-4 week delivery window, obviously no communication from the company. My chaser email was ignored. Following a subsequent email I actually got a call from an exasperated employee who was "on her own" and clearly struggling, saying I'll have the item the following week. "Great" I thought, they're a bit sloppy but we're getting there - incorrect. No item, no communication, several weeks pass. No response to follow ups. I have now requested a refund (I'm about 110% sure this will be ignored too so I'm hoping this review will get their attention), failing which I will have to do a charge back.

So here I am, near 2 months later, no item.

I will never, ever, use this company again. Let the 1 star reviews here be a warning to you.

*Update 15 June. Despite their reply to his review and a further promise via email STILL no refund received. I have had to open a case with Paypal. Be extremely careful before giving them your hard earned money as from my experience it's very difficult to get it back when they don't deliver the product.

My partner ordered a chair 10 weeks ago - order Id FVSSMZNRD - no communication - 3 days to resolve before following credit card procedures to claim a refund in full - don’t use this company

Item ordered on 6th December 2025! It is now 22nd May 2026. I would give this zero stars if it were possible.
Multiple phone calls and emails. Assured item would be delivered over and over again. Eventually in February the wrong item was delivered!
Informed them that this was the case - apologies were given and the correct item was ordered again from their supplier. Weeks passed again with no contact from them. I eventually ran out of patience and cancelled the order. A full refund was promised however no monies were forthcoming for around 6 weeks, several emails and multiple telephone calls.
AVOID this retailer! Zero communication, zero admin, zero stars!

Edited post retailers comments. - To clarify the refund was received on 13th April 2026

Very happy with our chairs and very happy with the price as they were significantly cheaper than other retailers (30% more expensive in John Lewis!). We did have to wait a few weeks for delivery but there was no hurry for us, and we were happy to wait a little bit longer given the price saving.

I am surprised to see some reviews complaining about a lack of responsiveness. I emailed a couple of times requesting status updates and Samantha called me back on the same day to update me. There had been a delay from her supplier/logistics company (can't remember which), which was outside of her control but she was very apologetic. When the chairs were delivered Samantha sent me a courtesy email just checking they had arrived and that I was happy, which is above and beyond the service I would normally expect (so thank you Sam!).

In short, if you are happy to wait a few weeks then this store has some premium furniture at very good prices.

Samantha has great taste and her store has a collection of unique items. It allowed me to 'curate' pieces that would work well with my new home! The pieces took time to arrive (that was clear upfront) and Samantha ensured that she communicated every step of the way - and to check that the items had arrived safely! The pieces are stunning and fit perfectly! To get this end to end customer service is unique - THANK YOU!!

I ordered a shelving unit which was supposed to be delivered within 2-3 weeks. Coming up to the 3 week mark, I called and spoke to someone to check the status. I was informed that the piece would arrive at the end of the following week. That date passed ​and following several attempts to contact the vendor, they finally responded and provided me with another date. The same thing happened again. So, I contacted them to cancel the order and requested a refund. After numerous follow up emails to confirm the processing of the refund, I eventually received an automated message to inform me the refund has been processed. Over the next two weeks, I checked my credit card, no refund. I emailed the vendor again, no response. I've now initiated a dispute via my credit card company. Very poor service and a complete lack of professionalism. It's just not worth the effort to order from this company. From reading other similar reviews, I assume the business has great cash flow on all of the orders that go unfilled.

I ordered a mirror over a month ago and no delivery or sign of the item. I have emailed twice with no response. I wish I had read this website prior to booking. Hopefully this message will illicit a response?

I placed an order for a Zuiver OMG Chair on 29th March 2026, 5 weeks ago for £171.75. It has not arrived or been dispatched.
I have tried reaching out to the owner by email (3 x times), Instagram Mail, Voicemail to their phone number for an update and have received no response or reply on any of these 5no. occasions.
They are happy to take and process payment but that’s seems to be about it.

UPDATE: I was promised that this would be posted on 5th May. Another week later the courier hasn’t even received it….never mind post it.

I wish I’d read these reviews before placing an order, it’s been a month since I placed my order, no sign of delivery so I asked for a refund, and no sign of a refund. Very poor communication from someone called Sam and repeated emails chasing it up have been ignored. Will not be ordering from them again and will pursue legal action if I need to.

Further to my earlier post, when I cancelled my order on 17 April I received an email that day saying that my refund was being processed. Two weeks later, despite a phone call and email, I have not received a refund. I've asked my credit card provider to chase up payment.

Please DO NOT BUY from this company. We are having to take legal action to recover our money after paying for item that has never been delivered. We have been repeatedly lied too over months of chasing for updates. AVOID!

I'm so disappointed with my experience with Accessories for the Home that it has inspired me to make a Trust Pilot account!

I ordered two mirrors from them as they were cheaper than from other websites.

Two months following the first order, I have not received a delivery update.

Six weeks following the second order, I have not even received an order confirmation.

I emailed the company 3 times. I only received a response to the third email reassuring me it would be looked into the following morning. 4 days later, there was no further update.

I am in the process of cancelling both orders through Paypal.

After over 8 weeks and several phone calls, I gave up and cancelled my order.

I ordered a cabinet over 11 weeks ago on 27th January. After waiting several weeks for a delivery confirmation I contacted Sam and was told the cabinet would arrive at their warehouse in the next week or so. However, a few more weeks passed and still no cabinet despite contacting Sam via email and phone on several occasions. Finally, last week Sam informed me that she was unable to locate the consignment that included my cabinet so I asked for a refund. I was told that the refund had been processed but a week later the refund for £721.65 has still not reached my account. I have since chased the refund three times and still no action. I now have no option but to seek recourse via my credit card company.

Was told I’d receive a refund for a cancelled order back in December. Now in April and the money still hasn’t been returned. Now going through the dispute process with my bank who have to look further into the matter as accessories for the home has disputed the refund, although I have an agreed refund confirmation off them in writing. Communication is terrible as they ignore all emails.