Accessories for the Home 

Don’t bother with this retailer. Item ordered. Promised 2-4 weeks delivery. 8 weeks later she’s stopped communicating with us and I’ve referred this to my card issuer. Feels like it might be a mum trying to run a business as a middle man in between the school runs. All she had to do was deliver on her promises. And communicate with her customers!

Without doubt one of the worst experiences in decades of online shopping. We ordered an Nkuku table and bench for over £1000. Delivery day came and went - we were told there was a mix up and the item was out of stock and that a refund would be processed. More radio silence, finally got hold of them and the refund was "processed" with a confirmation email. Except the money was not returned. Finally got through again to be fobbed off with promises of calls back. Still nothing. Horrendous experience and now raising a legal case.

We placed our order at the end of May, paid for it in full, and have received no meaningful update since. The order status has simply shown "With our team" throughout, with no indication of when it will be dispatched.
We have tried contacting the company by phone, email, and via the online contact form, but have received no response through any of these channels. The only time we've seen any engagement appears to be when customers post reviews here, which is extremely disappointing.
We urgently need the order by the end of next week, but given the complete lack of communication, it seems increasingly unlikely unless something changes very quickly.
The products may be excellent, but the customer service has been extremely poor. We are very disappointed with the lack of communication and would simply like an update on our order.

*Edited* order ref VNJNVKDAY

Order placed 7 weeks ago advised it would be delivered after four weeks. I have emailed and telephoned and had no reply to email and no one to answer the phone. Order ref GJRELCRQD. Please respond and let me know are you going to honour this order

High Risk!! Avoid. I ordered an item for £185 5th May - it was advised up to 10 days for delivery. No delivery and no comms 7 weeks later so I contacted them - heard nothing after several emails. When I left a bad review the owner finally got back to me and offered to ship the item or refund. I asked for a refund. 2 weeks later and no refund and no responses at all to my emails. Please do not buy from this company - even if it is a legit company it is run very badly and do not risk it. customer services are terrible and you will not receive a refund. I am sorry if there are other reasons for this being so bad but equally do not take money off people when you can not follow through. It is not fair. I have raised a dispute with my bank so hopefully I will get my money back.

This is a scam i ordered a mirror in 30th or May and there is no update about the delivery, they don’t reply on the phone or the emails that i have sent. The worst service i have ever experienced. Please avoid at any cost.

Waited 2 months, only to be told that they couldn't fulfil my order. Now having to chase to get the money refunded, almost three weeks since they cancelled the order and I still can't get them to give the money back.

Scam.
Would recommend buying from this company if you seek lies and frustrations.
We are about still waiting on a £525 refund and they seem reluctant to pay us despite us returning the bed side tables many week ago.
Final chance or shall we move this on to higher powers?

I’ve already left a review about this before, but the situation hasn't changed. They keep repeating the same line: 'It will arrive next week.' I have had to follow up two or three times each time just to get a generic email reply saying the exact same thing again. This is the third time they’ve stalled. Instead of giving me the runaround, they should just be honest about the delay. It feels like they are intentionally misleading and playing games with their customers. I will not stop following up until I get a straight answer and my order.
I wish I give this company zero star.

I am replying to your message below. First of all, you have never once offered me a refund. It is frustrating to see that you respond to public reviews so quickly, yet you ignore my emails.
​This is now the fourth time you have promised that it will be shipped 'next week,' and I truly hope that this time it will actually be next week. It is essential that I receive my item. Please ensure that you ship it out by next week without any further delays.

I placed my order on 30april and haven’t heard anything since. I’ve tried emailing and calling but no answer. I called before placing the order to see how long delivery would be and was told 2-3 weeks. I see that you are most likely to get a reply by writing on here, so fingers crossed!
Order id LVWCQHUWU.

I haven’t heard from you, my order is for over £1000! That’s a lot of money to spend and not receive the products! Please can you be honest on when this will be delivered if at all.

Avoid if you don't want the hassle. Order placed back in mid march. You have to do all the chasing up with this mob. Told it's a supplier issue. Offered me a refund. Asked if theres an actual delivery date and heard nothing back. Asked for my refund, recieved an email saying it's been processed but money still not back in my account a month later. Last time I'm chasing them up for my money then I'll be taking this further. Absolute joke businesses operate this way.

Do not buy from this company. Having placed an order in May, the money has left my account and it was impossible to get hold of anyone to get an update on when/ if the order will ever come. Don’t email - she never responds. Phone is best but be prepared for a barrage of excuses. I have since cancelled the order and sam the owner of the business is telling me lies about being unable to process the refund through PayPal, there is no paper trail to confirm the items are cancelled, she said she’d transfer the money to me last night. Surprise - no payment came through. I’m expecting fresh excuses today. She’s marketing good brands at slightly less than you’d find them elsewhere to get business and then doesn’t deliver and doesn’t pay refunds.

I just wish I'd seen a review for this company before I had placed my order as I wouldn't have bought anything from them.

Sam has responded to my original review below. But this is far from resolved and like others on this platform, I will take it to court if the payment is not refunded.

Well, finally my patience has run out! I ordered some garden furniture at the beginning of April and sadly paid in full.
I have been given false promises over and over again..
Allegedly Sam’s order got missed by her supplier and then no further stock expected.
I, the customer have had very little feedback unless I tirelessly chased it..
The refund was processed 3 weeks ago, with the promise it would be with me 5_7 working days….. still no sign…..and no communication from Sam (the owner).
I am now concerned that I won’t see my money!
I urge anyone thinking of using this company….don’t. An amateur set up in my opinion and someone who is totally out of her depth.
Certainly don’t put the customer first. Appalling communication. Actually tell lies..
Think very hard before sending your money before receiving any product.
A very disillusioned ( never to be again) customer

Wonderful, if you are prepared to wait at least 2 months. I ordered two dining chairs, and when they eventually came i did love them so I ordered another 2, by this time knowing what the service is like. The reason why I ended up ordering 4 chairs from this company is the chairs were a good £80 cheaper than the same chairs in nkuku and John Lewis. And anywhere else.
But !!! the customer must realise the payoff: you get a receipt and that’s it. 6 weeks go by and you’ve had nothing else to even say they’re working on it. If you enquire as to when you might expect delivery, you’ll be lucky to get a reply.

So with customer service expectations high these days - and the technology around to surely automate notifications, I know it’s a family business (?) but surely they should be able to have more contact with their customers than this!
And also - set their expectations- don’t just say it might be sent within 5 daysa of ordering.
At least 6 weeks I’ve waited -twice!
But the chairs are worth it.
Ps : am still waiting for the other 2 chairs

Ordered something from them months ago. They keep telling me it will be delivered and then nothing. They have now gone quiet and are not replying to emails. Posting this in the hope I may get a response or at least my money back. An update / they’ve now cancelled my order and the money is to be refunded. As yet no money.

Awful company, avoid at all costs. They have taken payment from me for an item and two weeks since purchase, I still have no indication of any sort of delivery timeline. They have ignored requests for info and two requests to cancel/refund. Just not worth the slightly cheaper price.

Would not recommend.
The items ordered we ordered were not delivered. We requested a refund which we did not receive.
We were unable to contact them on the telephone, messages left but no return call from them. We emailed them and were told we would get a refund which never came. We have since been refunded by PayPal as we opened a dispute.
Avoid this company.

I placed an order with Accessories for the Home in March for a dining table which was due back in stock in April. There is still no sign of the table in late June.
The company has not reached out at all and not provided any updates off their own back.
There are many reviews about the poor communication, so I was initially relieved when Sam responded to my queries in May, but it has only been to palm me off with vague reassurances of "in the next week or so".
The website now says the table is not available until late August and Sam is no longer responding to emails.

This continues to be a very long and frustrating experience, so I most certainly do not recommend Accessories for the Home.

In fact, it's starting to feel like a scam - I have lost all confidence that the table will ever arrive and I'm now worried that it's going to be a battle to get my money back.

*Edited to add*
Had no further communication from Accessories for the Home and refund has not been processed as promised below. They are now in breach of the Consumer Rights Act 2015. I'm now going through PayPal, and they have also received no response.
Please take heed and avoid this law breaking company with no regard for customers or customer service.

After waiting for 9weeks, I still have no idea what’s happening with my order.
Despite calling numerous times, I was once again given false information. I was told that my cabinet would be dispatched this week, on Monday or Tuesday, but that never happened. I was also promised that I would receive an update about my order, but that didn’t happen either.
The lack of communication and broken promises have been extremely frustrating. Customers deserve honest updates, especially after such a long wait.
Last few days I called several times, but no one answers the phone or it goes straight to voicemail. I’ve also sent two emails over the past nine days and haven’t received a single response. It feels like none of my concerns are being taken seriously.
I would strongly advise others not to order from this company. You’ll likely be left waiting indefinitely for an item that never arrives. They were quick to take my money but have shown no courtesy or professionalism by keeping me informed about my order.
I’ve completely run out of patience and will now be requesting a full refund. At this point, I’m left wondering how long that will take as well.

Once customer service got involved properly everything was ok.