We had to arrange alternative flights to get to Australia, due to our flights via the Middle East being cancelled. Molly did a great job in finding us flights that (nearly) matched our original dates,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Molly was absolutley fantastic. She supported me with various options and managed to find me a flight to Australia that suited my needs and was very responsive as I navigated the booking process. High... Toon meer
Bedrijf heeft geantwoord
Was a bit sceptical at first about using a company that I'd not heard of but will now be using Aceflights again in the future. Molly was so helpful from beginning to end. She found me a good deal for... Toon meer
Bedrijf heeft geantwoord
Excellent Service from Molly at Ace Flights. Our flight to Australia was cancelled due to the conflict in the middle east. However, Molly very quickly and efficiently found us an alternative flight on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ace Flights Ltd is a leading UK-based travel agency specializing in the sale of flights and holidays. With a team of highly experienced agents and a commitment to providing exceptional service, we are dedicated to making your travel experiences memorable and hassle-free. Our strong affiliation with PTS (Protected Trust Services) ensures that our clients enjoy financial protection, giving you peace of mind throughout your journey. At Ace Flights Ltd, we understand that every traveler has unique preferences and requirements. That's why our knowledgeable agents leverage their extensive sales experience to offer personalized recommendations and tailored itineraries. Whether you're planning a relaxing beach vacation, an adventurous getaway, or a business trip, our agents go above and beyond to craft the perfect travel package for you. As a trusted travel partner, Ace Flights Ltd prides itself on delivering exceptional service, personalized recommendations, and competitive prices. We prioritize customer satisfaction and work tirelessly to exceed your expectations. Whether you're a frequent flyer or a first-time traveler, our goal is to make your journey seamless and unforgettable.
Contactgegevens
1110 Elliott Court Coventry Business Park, Herald Avenue ,Coventry, CV5 6UB, West Midlands, Verenigd Koninkrijk
- 0203 997 9399
- sales@aceflights.co.uk
- aceflights.co.uk
4,7
Uitstekend
486 reviews
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Quick
Excellent Quick, effective response to my telephone request. Very satisfied!
17 december 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Very Good
Very Good, I was offered a number of options at very competitive prices. The service was excellent and the responses were very quick. The Agent was very helpful and knowledgeable. All my questions were answered promptly
16 december 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Very good brilliant
Very good brilliant and flight good reviews and I am very excited
15 december 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Very efficient.
10 december 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
I was a little unsure how to book a…
I was a little unsure how to book a flight as it is a long time since I have flown long haul . Kevin helped me with ease and consideration , so I am ready to go on a very special journey . I don’t like leaving a review until after my flight but I have been put at ease and all being well I can leave another afterwards !
10 december 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Hassle free peace of mind
Having Kevin using his experience taking the hassle away in booking flights was much needed & welcome, searching for most appropriate & covenant plans for my travels.
3 december 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Molly
Molly, the lady I was dealing with was unfailing polite, most kind and highly efficient. She was totally unflappable when we requested some changes to be made, and provided sensible advice which brought the matter to a satisfactory conclusion. Moreover, she was able to book us tickets at a very modest price.
28 november 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Delayed refund of a deposit
While initially having good service from Ruby in sourcing premium Economy flights for a Trip to Australia, we changed our minds and decided to go economy. We had been persuaded to put down £800 deposit on the understanding that this would be refunded if we changed our mind, We were told that that this could take 7-10 days to clear but after 18 days and no refund I called. Before I had even said the reason for my call Kevin told me that my account had been refunded and the money should be with me soon. Apparently there had been a „glitch“ in their accounts, but it felt more like Ace flights were holding on to my money until I chased them up. Hopefully I will receive my money in the next 7-10 days!
Very poor customer service in my opinion.
2 december 2025
Review zonder uitnodiging
Kevin is a Delight
Kevin is knowledgeable, a hard worker and a delight to work with. I have had to change my flights and it was no problem for Kevin. I might have to change them again, and I know he will do everything to make it smooth for me. Kevin is an absolute asset to Ace Flights UK and I hope that they know this.
13 november 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Fabulous Customer Service
I used Ace Flights UK in March this year to book my return flights to Australia. I was so impressed and pleased with their service that I automatically returned to them to book further flights for my return to Australia for early next year. Kevin was brilliant and so patient and helpfulwith my requests to check different flight options, seating and dates etc. Nothing was too much trouble and he checked in by phone the following day to ensure i received my itinerary and receipt. I highly recommend Ace Flights UK for your travel bookings. It is such a rare thing these days to get above and beyond customer service. 🥇🥇🥇
24 november 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Very good service with Kevin
Very good service with Kevin very helpful had to get bk to the UK early because of an emergency he was very helpful
22 november 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Ace Flights made planning my vacation…
Ace Flights made planning my vacation so easy! Their agents were knowledgeable, friendly, and provided personalized recommendations that perfectly matched my preferences. The booking process was smooth, and I felt completely confident knowing my trip was financially protected. Highly recommend!
19 oktober 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
agent was brilliant
agent as brilliant, a particular airline was not.
Kevin cannot be faulted, his hands were tied by the airline.
22 november 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Luksusowe i komfortowe podróże
Ace Flights to fantastyczna agencja! Dzięki nim mój lot w klasie biznes był wyjątkowo komfortowy, a cały proces rezerwacji przebiegł bezproblemowo. Obsługa klienta była profesjonalna i bardzo pomocna.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
100% Excellent customer service
If you use this company, then ask for Kevin. You will not be disappointed. After becoming anxious and concerned about my booking made through another male agent, I then asked to speak to Kevin as he had such good reviews. I was very impressed. He put me at ease, dealt with my problem and more. Kevin is very knowledgeable and professional and so very patient. I highly recommend him and Ace Flights for all your holiday bookings. Thank you Kevin, you're a star and a life saver, you have no ideajust how stressed i was getting!
14 november 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Flight bookings
Kevin was patient, courteous and very efficient. Thank you!
14 november 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Kevin was very helpful
Kevin was very helpful. He dealt with my enquiry promptly. My requested flight was booked to my satisfaction without issue.
6 november 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Kevin was very professional
Kevin was very professional, kind and courteous.
5 november 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Absolutely fantastic Service
Absolutely fantastic Service. I can’t recommend them highly enough.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Excellent Service provided by Kevin
Excellent Service provided by Kevin! It was a very complex itinerary to India as we wanted to travel many places, finding the right flights, hotels, guides, activities was no easy job but Kevin's deep experience helped us have an exciting and flawlessly coordinated plan. I highly recommend Kevin and Ace Flights for their reliability and professionalism—it is not my first experience with them, and they consistently exceed expectations. Thank you
29 oktober 2025
Review zonder uitnodiging
Antwoord van Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
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