Acqua di Parma Reviews 

Really bad experience with Acqua di Parma.

I ordered a gift before Christmas and paid extra for DHL Express delivery, which was meant to arrive within four days. Instead, it took 14 days to arrive, making it completely useless as a gift.

The order was a box of 10 perfume samples costing £40. The whole point is that the recipient then gets £40 off a full-size perfume, so timing really mattered. By the time it arrived, it was too late.

Before delivery, I contacted customer service to explain that it would arrive after I had left and that no one would be home. I asked them to cancel the order and refund me. They said they could not intercept the parcel because it was already in transit, even though it was still in Italy and I live in the UK.

When it was eventually delivered, customer service told me I would have to pay return postage myself. I find this unacceptable, given that I had already paid for express delivery that was not honoured.

I explained this twice in writing and followed up, but they have stopped responding altogether.

Poor delivery, poor customer service, and no accountability. I would not recommend ordering from this company.

Ich kaufte eine Probenkiste als Gutschein für einen Duft für meine Frau. Der Kaufpreis sollte auf den Kauf eines Duftes im Anschluss angerechnet werden. Leider habe ich diesen Kauf als Gast getätigt. Auch als ich im Anschluss meine E-Mail Adresse ( welche identisch mit der Rechnungsadresse des Probenkistenkaufes war) registrierte, war eine Anrechnung der Proben auf den Kauf eines Duftes nicht mehr möglich. Unter diesen Umständen sind die Düfte in der Probengröße für 45€ deutlich überteuert und im Kern wertlos. Finger weg!

Ordine effettuato il 14 Dicembre, pacco con consegna prevista il 18.
Il 18 e nei giorni a seguire ho chiamato il call center (forse gestito da Filoblu s.p.a.) e loro davano responsabilità a DHL.
Di fatti DHL non ha mai ricevuto la spedizione, e solo oggi (23 Dicembre) ho ricevuto rimborso.
Mai più acquisti sullo store ufficiale.

Acqua Di Parma è sempre una garanzia, il mio profumo preferito. Il prezzo sappiamo tutti non essere popolare, ma si paga anche la storicità del marchio. Di solito lo acquisto in profumeria, ma ho voluto provare anche ad ordinare sul sito perché puoi personalizzare il flacone, e devo dire che non ho avuto problemi, il pacco è arrivato nei tempi stabiliti e con un confezionamento molto accurato

Very disappointed! If I cloud ask for a refund I would in a heart beat. The fragrance is amazing but ir lasts maximum 2 hours and after that it totally desapiers. You can not feel the frangance on the skyn or even on the clothes. It's the most expensive perfume that I own and it's the one that lasts the least. What a shame. It had everything to be an icon in the perfume industry and for me it's the exact opposite. My last buy on acqua de parma for sure.

Bonjour,
Nous avons commandé mon parfum Colonia Pura en livraison express pour le 11 juillet. Mon colis s'est perdu, nous sommes le 31 juillet et pour le moment je n'ai toujours pas de remboursement.
Le service client, toutes les semaines , m'informe, suite à mes relances, que c'est en cours de traitement et que cela prend du temps...
Je crains malheureusement avoir déboursé 130 € pour ne rien recevoir!
Je vous invite dons à ne pas commander votre parfum sur E Shop Acqua di Parma.
Bien cordialement,
Laurence MUGLACH

Lovely scent, unfortunately the liquid goes down very quick, only bought last week and the diffuser is only half full

I am a long time user of AdP classic colonia. I wanted to try their other colognes but there are a lot in their catalogue. In their website I saw a ridiculously pricey test kit consisting of ten 1,5 ml. bottles of different colognes. The cost is 42 €. The good thing is that , as it was advertised, with the kit you receive a 42 € credit you can use in your next purchase of a large size cologne bottle ( 180 ml. which costs around 180- 200 €). I thought it was a good idea so I bought the kit. With the order I didn't receive any discount code so I contacted them and asked how it worked. They told me I had to wait until up to 10 days and they would send the discount code to me. 20 days later I sent them another mail asking for the code. This time they replied I wouldn' t receive any discount because I had made the online order as guest instead of identifying myself with my account. I think this policy is absurd and their communication leaves a lot to be desired for. They have lost a longtime user. Their cologne doesn't smell as good to me since I had this incident.......

Ottimo prodotto . Ottimo packaging sui voli Ethiad business !

Purchased Aqua Di Parma diffuser, once opened it was half used up within a couple of weeks, wrote to them but just got palmed off, will never purchase their products again, it definitely underperformed compared to Jo Malone and other much cheaper brands of diffusers. Total waste of good money!!!

Nel negozio di piazza di spagna ieri ragazza scostanti e ragazzo intento solo a parlare sicuramente con dei loro amici ,e non disponibili e mentre aspettavamo per acquistare continuavano ad ignorarci sia a noi che ad altri clienti che dopo un po ce ne siamo andati tutti in un altro negozio...

WATCH OUT 57% 1 star review says a lot, I was offered to use the sample bottles at an airport as a reference to the product being offered for purchase, it was not she same as packed and given after purchase, the sample had a fabulous fragrance and long lasting late into the day, to use the perfume and then upon purchase pack an alternative that has no scent left on the body after 5 minutes it is in my mind fraudulent and not ethical practice, after offering my experience to their customer service I was insulted by them with the reply, clearly not listening to what I was saying, they offered to send an alternative fragrance that has not been received, VERY POOR PRODUCT & SERVICE

It’s snow joke, they aren’t delivering for Xmas

Spent over two hundred pounds with them, they’ve had over a week to deliver and they haven’t even shipped according to the tracking, and despite the initial “your order has shipped email”. A Xmas present that won’t arrive in time. Oh how useful. Zero stars if I could. Buy from somewhere else and never direct!!! They are more useless than a chocolate teapot.

Had an issue with a product that I bought from duty free in shop in Doha, obviously can not take it back there … contact Acqua di Parma Italy, Elsa from the customer care team was amazingly ultra helpful, professional and kind. She sent me a replacement to London and followed up till I received the item.
Thank you Elsa and thanks to Acqua di Parma

Small issue with an item bought. Elsa customer service agent was great kept me updated throughout. Single point of contact unlike other large companies passed pillar to post. Elsa was understanding polite and responded quickly.

Overall very impressed with the customer service, aftercare and the products provided.

I had a problem with a sprayer of couple of Acqua di Parma samples of perfume I did buy on a website. After contacting the Customer Service, they were very supportive. In few days I've received at home dozen of samples of excellent perfumes to compensate my problem. Just outstanding!
In particular, I'd like to mention Elsa as she did an amazing job, thanks!

Doesn't worth it,too expensive and doesn't last.
Don't throw money away on acqua di parma

Purchased a bottle of EDP oud and spice at the brand store in Rome. The packaging ADP uses is awful. The packaging is basically a dome that connects to a base. The bottle sits in the base and the dome goes over the top. So when I opened the package my left hand was on the base and my right hand pulled off the dome top. Which caused the overpriced bottle of EDP to fall out directly onto my tile floor and shatter into a million pieces. I wrote ADP customer service and they were not willing to do anything for me. So I told them I will just buy Tom Ford in the future.

My order was canceled with the explanation: we cannot ship to Denmark with UPS due to lack of IMDG service due to ITA declaration of dangerous goods. Dangerous goods can only be sent via the surface.

Okay, figure out what that means! (That's pretty much the worst inside-out communication that I have ever had with a customer service - but I must say that they were very polite thoug).

So back and forth with customer service 5 times; what does it mean? can you send it by surface (of the earth I guess)? do you have another carrier? can I send it to another country in Europe (to my French family)? why does your website state that you can ship it to Denmark if you can't ? and so on. It took me a lot of time with customer service support to clarify the matter.

Anyway, no luck... So I had to buy Acqua di Parmas products from one of their competitors. I would at any time rather buy them directly from Acqua di Parma instead of a random perfume online shop where I can't be 100% sure of the quality and authenticity. And it is very strange that the competitor can send Acqua di Parmas products to Denmark from abroad when they themselves can't.

And maybe it would be a good idea to update your website with 'we ship to the following countries list'. (just a free suggestion since you haven't done it yet)

I hope that I will be able to recieve the products from your online shop one day very soon - it shouldn't be that difficult, your competitors know how to do it.