Active windows ltd Reviews 

Jacqui Suffolk
As a returning customer to Active Windows I can't speak highly enough of their whole team and would definitely recommend and use them again. We were very impressed with Dave and Bex who made an excellent job of fitting our new windows. Also Phil and Craig who replaced glass in a Velux window in a very difficult to get at stair well. The whole team (not forgetting Kevin) are friendly with good interpersonal skills. They are extremely conscientious, very tidy workers and nothing is too much trouble.

Dave and Bex arrived as expected to fit our new windows. Worked non-stop, removing all the old windows and frames and installed the new replacement windows quickly and tidily. The replacement windows are well constructed and of a very good quality and everything was cleaned up afterwards. We have found them to be a good, reliable and professional company. Would use again.

Dave was such a lovely man. He was very tidy with his work. And could not help me enough it was a pleasure meeting him. I would highly recommend him.

Excellent company. We're here yesterday fitting patio doors and back door in kitchen. Dave and Bex were so friendly and left my home lovely and clean on completion of work. Highly recommend such great windows and solid quality.

A excellent company outstanding service that goes above and beyond to satisfy your needs we had the whole house done 9 windows and 3 doors.
The team that fitted the windows and doors was amazing no sub contracting the work out it was done by the active windows fitting team the customer service was outstanding even the boss came out to see us to ask us if we were happy with the work. This company is highly recommended if you need any windows or doors fitted you couldn't ask for a better service.

It started with a knock on the door and a man asking if we needed new windows. We needed new windows indeed and a few weeks later we have them! The whole process was smooth, price was reasonable. But my favorite part was the installation. What a lovely people came in our house! Helped us with some unrelated issues for free, solved some problems that had been bothering me (and the previous owners of this house) for over a decade, and even left cleaning liquid behind to help me deal with some stubborn stains.

Fair quote
Phil fitted my composite stable door.
Excellent service
Very pleased with the process

Dave and Bex fitted all of our windows, 15 in total plus 2 French doors back in September 2023. Their work is of a high quality as is the product they work with. Their team work is exceptional they are very friendly and nothing is too much trouble. They have been back today to fit 2 external doors with the same professionalism as their previous visit.
Thank you Dave,Bex and the team in the background.

DAVE & BEX QUICKLY FITTED 1 DOOR + 10 WINDOWS, EVEN THE ONES WHEN DAVE WAS UNSUPERVISED. ONLY ONE PROBLEM WITH LEAKING FRONT DOOR WHICH WAS MANAFACTURORS ERROR, WHICH DAVE RETURNED AS SOON AS REPORTED FIXED RIGHT AWAY. GREAT COUPLE JOB WELL DONE, MANY THANKS.

Dave and Bex arrived on time ,we're very polite and friendly.They worked hard and cleaned up room to room .9 windows fitted and 2 doors, at the moment all very good, very pleased with their workmanship.

I had a front door fitted by Active Windows, they did a brilliant job. The fitter was very friendly and he left the area clean tidy.

Cannot fault them at all Kev came round and sorted out what we needed he was excellent and explained everything
The installers Dave and Becca were awesome and did a great job they were punctual and professional we absolutely love what they have done and we would 100% recommend this company

Recently had 5 windows fitted in my park home. The company was very efficient and all work completed quickly. One minor problem with one window which was fixed immediately. Both Phil and Craig were brilliant and I cannot fault the service provided throughout.

2 guys who came and built my porch, friendly, professional, kept me updated and left my place clean and tidy having done excellent job.
Had the same company do my facias and guttering and was delighted with that, that is why had them back to do the porch.

Just like to say what a fantastic job done by 2 workmen from Active Double Glazing replacing 5 new windows in this freezing weather, before starting they checked the measurements were correct , dust sheets down and all messy work was done outside .I was very pleased with the results and will look forward to having them back in the near future to replace the other ones.Thank you once again.

We had first appointment a few months ago but the price was to high for us then . Second appointment was 3 weeks ago because they called us to inform about some deals for black Friday. Price was still little bit to high but the salesman (Afro-American one) was really pushy and our arguments wasn't enough for him but because we need doors anyway we agreed. We suppose to have anthracite doors and same colour of side panels but on his form he wrote different colour, different doors model, different side panels glass because he was 'in a rush' and said that we can change everything when survey will come. We paid 10% deposit, survey came few days later, we changed everything all good. He said they will contact us in few days about date. 2 weeks later nothing from them so we called again. Apparently our surveyor was ill so another has to come over. Not a problem we changed everything again. We've got a call today morning that because we CHANGED doors model and colour and side panels we need to pay £500 extra. After long conversation with that person he told us that whatever is on the form stays on order so they can't leave it like we wanted so we cancelled our contract. They said they will give us back our deposit but we still need to pay £50 for a survey. Are you kidding me ? For what ? That's not my fault and not my problem that your team doesn't know what are they talking about or maybe they know but lie your potential future customers for new contracts. £50 right now it's a weekly shopping for a family. Ridiculous

Dave and Mark from Active fitted my bay window today,
very impressed with their workmanship which was meticulous in every respect. It was a pleasure to have these guys doing the work.

Brilliant service from start to finish.. would definitely recommend. Nothing was a bother got what I asked for. Thank you so much

We were contacted by active windows
We had a salesman round who was very nice & friendly
We agreed on a price, said we would hear from a surveyor who will measure up
So we waited, no-one contacted us, so I emailed & after 2 weeks he came out, after visit i got an email saying that the door would be fitted 4-6 weeks
So after waiting nearly 6 weeks, I emailed to ask about door, to be told the wait time is 6-8 (not what the email said)
We eventually got the door fitted, but it was the incorrect panels, the fitter insisted that my husband paid the balance ( if i was home I would have not paid as the doors were not complete)
We had a call from brad the customer service to see if we were happy, explained about panels & having to chase all the time, he said this was no usual practice & would get someone to call me, still awaiting that call, we had the new panels fitted 2 weeks later
Feel very let down by the company
Would not use again or recommend them

Craig and Jack done fantastic job fitting french doors and a new front door.very polite, no mess,cleaned up throughly, pleasure to have in my home. Would recommend to anyone.
Well done. Thank you.