Active windows ltd Reviews 

Guys who fitted fascia, guttering and downpipe were fantastic. Really friendly and efficient. My only gripe would be that the scaffolding is still up almost 2 weeks later, this is done by another company

Windows are lovely and the guy who fitted was polite and helpful. We will definitely use them again and would recommend them.

Smooth and simple process getting the guttering, facias and downpipes replaced on a 3 bed end terrace house. Great customer service and skilled friendly craftsmen who worked hard and got the job finished to a high standard in 1 day. Very happy customer.

CRAIG AND MARTIN HAVE JUST COMPLETED OUR NEW FRONT DOOR AND BAY WINDOW. MY WIFE AND MYSELF WERE VERY IMPRESSED WITH THERE WORKMANSHIP AND THERE MANNERS FOR THE TWO DAYS THEY WERE WITH US. IT WAS A PLEASURE TO HAVE TWO TRADESMEN WHO WORKED TOGETHER THANK YOU ACTIVE WINDOWS.

Recently I booked the appointment for quotation. The Sales man came on time, was very friendly. He explained everything about service,quality and current offer that are providing, We explained what we want . We called the manager and discussed everything and gave us quote. I also talked to manager by phone was after 2 hours of all the conversation we finally agreed on the quote.

We paid the deposit and he gave us the paper work still got a copy to prove. We been told that in next few days, they will be contacting us to book an appointment with surveyor and after that in few more weeks they will come to do installation.

We was very excited and happy then suddenly I received the call after 2 days from Same Sales Man and he told us that the quote which he gave us is not correct . They can’t do Bay Windows in this price and want me to pay £1500 extra to do it. Otherwise he can do the windows in windows but the bay roof of windows I have to paint it and he told me he will provide me the PAINT 🤔.
Don’t waste your time to get the quotation from them . They change the quotes after all the paper work and getting your deposit.
Totally waste of time.

The process was very quick and the work has been done to a good standard. The only issue was that the scaffolding erection was changed but we were not advised it had been delayed by 24 hours. then the surveyor apparently measured wrong so there was an overnight delay in finishing the work as additional material was sourced. However we are very happy with the end results and would certainly use the company again for future works when needed.

Active are the third company I have used for replacement double glazing (different houses) and they are certainly the best I have dealt with. I would recommend without hesitation. At no point did I feel any pressure to commit, no hard sell or constant phone calls.
We have had new gutters, fascias and sofits, new composite front door, double glazing throughout and polycarb conservatory roof replaced with a warmer roof. Jason and Kevin kept me fully updated throughout the process which was done in stages and was fully completed today.
Everyone who has attended my property on behalf of Active have been amazing. Arrived when they said they would, worked hard and left everything nice and tidy at the end of the day. Ricky and his mate who did the gutters went above and beyond for me when they saw other issues up there. Phil worked so hard doing all the windows. Keith and Nathan were amazing doing the conservatory and Karol the plasterer was too.
The scaffolding company were great, I would recommend them too.
I now have a super warm house, an amazingly beautiful front door which everyone comments on, and a fantastically warm conservatory.
Really happy and would most definitely recommend to anyone.

Brilliant work I now got the best front door in the street great from the start will definitely use again

The initial market researcher, Dan who came to our door was friendly & helpful. We explained we weren’t planning on getting any immediate work completed but we would appreciate a quote.
That afternoon, a sales man from Active came over. He measured up and then gave us a price, he was extremely pushy. We explained that we weren’t planning on signing up there and then and wanted to plan & discuss alone. He reduced the price to £1400 and we explained we wanted to gather other quotes to see if this is a good price. Again, he was very pushy and rude asking “are you even interested at all?” We explained AGAIN that we are not in position to put across that kind of money without talking it through alone & planning finances. At this point he simply got up and left, he literally stormed out of our house. My husband & I were very shocked. He said he would secure the higher quote and then just left without saying another word. All very pushy & odd, definitely wouldn’t consider using again due to your rude sales people & pushy technique.

Just had 2 large kitchen windows replaced by Phil. A excellent job all round at a reasonable price. Cannot fault the product or service. The kitchen feels warmer already

Excellent service from start to finish. Kev & Phil were very helpful and professional every step of the way. Kev clearly explained whole process and kept us updated frequently with order statue and making sure we are happy with the product and service. Phil very friendly and went above and beyond to replace our windows. He was kind enough to fix our bi-fold doors which was fitted by different company and he did it free of charge.
Windows are very good quality and they look amazing. I would recommend Active Windows anytime.

Very good job done by Phil. Knows what he is doing and does it well.

I had my entire house fitted with active windows. From start to finish I couldn’t fault the company. Beautiful looking windows and they work really well!

The door is one of the new composite ones and it looks amazing! Really strong and sturdy!

I would Recommend active windows
Thanks to craig for a great fit

Fantastic experience from start to finish only had some bi folding doors put into our new extension. We’re prompt and a delight to have in our home left everything clean and tidy . Would highly recommend to any friends or family members. Money well spent will use again

Fantastic professional service from start to finish. Good quality, polite & helpful staff, great value. Would definitely use again.

I had a soffit and fascia replaced by this company - they offered a good rate as they were working in the area at the time anyway. The job itself was ok - although they subbed the scaffolding job out to a local company with a poor reputation (but assured me at point of sale they would do the scaffolding themselves). A couple of days after the job was completed the mortar fell out of the verge on the roof tiles where they had lifted them to replace the soffit - fortunately I was not underneath it at the time! Since the job was completed they have phoned me 4 times to try and sell me more products - when I raise the issue of the job that still needs doing to repair the damage from their work, they promise to flag it up to the ‘maintenance team’ but I never hear from them again until they want to sell me something again. Very disappointing service.

UPDATE - The company have responded saying if they don’t know of an issue they cannot do anything about it. I have notified them FOUR times and been promised it will be dealt with, and is then promptly ignored. Please don’t cover up your errors by lying - it just makes your customer service look even worse. A simple arrangement to correct the damage would be easy but you continue to ignore my request and are only interested in selling more products.
I also asked specifically at point of sale about the scaffolding and was assured it was their own company and not sub-contracted - which was a blatant lie if they say they don’t have their own scaffolding.

Don't bother. No coordination between scaffolders and the roofers resulted in long delays in completion of my garage flat roof (8 weeks).
Flashing between the flat roof and house was not done (not on the job sheet) and garage front fascia not done. However the sales man convicted me that ever thing would be done.
I paid a lot of money (5K£ +) for a 14sq meter roof - what a numpty - thought I was getting the best.

What can I say my partner and myself have been extremely impressed with the service and the quality of the work carried out by active windows.

Polite,helpful and amazing value for money our home feels brand new thank you active windows for a amazing job.

We had a knock at the door from someone at active windows, asking if we'd be interested in getting a quote. We do need some windows replacing so agreed for a sales person to come round to discuss with us later that day.
We thought they would be here about half an hour, would show us the product, measure up, answer questions and let us know a quote for us to think about (I was told on the phone that we would have a 12 month quote, so I didn't think we would have a pushy sales person coming to see us or be in a rush to commit).
When the sales person arrived they were friendly enough but at times bordered on a bit too familiar and asking us personal questions (an example of this was asking how much we paid for our house, which we felt was inappropriate). It took a long time to get to the point of what they were actually there to discuss with us.
Eventually they got a sample from the car to show. After a very lengthy explanation and measuring up, we explained we wanted to get an idea of costs at this stage, so that we could think about it. It is a lot of money to us and something we wanted time to discuss privately. Until the person knocked on our door, we weren't thinking about any immediate work to our home but wanted to see what a local company could offer.
The sales technique was pushy, condescending and uncomfortable. The sales person was in our home for nearly 3 hours in total and I can honestly say the experience was, at times, unpleasant. The prices quoted were not unreasonable but being made to feel we had to make a decision on the spot made us very uncomfortable.
I appreciate the sales person was only doing their job and they want to secure sales but the manner in which they went about it was concerning. I would worry about a more vulnerable person agreeing to a sale, purely to get the person to leave their home.

i had a researcher for active windows callon me [adam dodds] very pushy with a hard sell attitude.Tried to frighten me by telling me my existing windows are unsafe and he was also very rude.I actually need new french doors fitted but i have researched online and found a reputable company.I would never use a company like active windows who resort to using such hard sell tactics and who employ such rude pushy people like adam dobbs the companies reply stating i have got the wrong company is innacurate.I have their leaflet in my hand which the researcher adam dobbs left with me .It has the same house logo which is displayed at the top of this page and it is showing their website as www.active windows.co.uk so i certainly have got the correct company and my honest review stands