I have recently signed up with Advance as an Umbrella Company for a contracting role. This is the first time I have worked in this way, and so was a bit worried about the process of getting... Toon meer
Bedrijf heeft geantwoord
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I have used you once before as my umbrella accountants and so far to sign back up with you again has been faultless so I see no reason why things won't be as good as they were a few years ago. Erin P... Toon meer
Bedrijf heeft geantwoord
I was recently forced to change umbrella companies for various reasons. I was quite happy with my previous company but it seems they were not complying with something or other. Anyway, I don’t like... Toon meer
Bedrijf heeft geantwoord
Advance are easy to talk to - no long queues on the phone and the person you get through to is always able to help. A refreshing change to deal with and really friendly with nothing being too much... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over ADVANCE CONTRACTING SOLUTIONS
Geschreven door het bedrijf
ADVANCE provides FCSA accredited Umbrella, Limited Company, Self-Employment / CIS, and PEO (Professional Employment Organisation) solutions to the UK’s contractors and recruiters. Known for its compliant and ethical approach, ADVANCE provides world-class service and works in partnership with recruitment businesses and their candidates, adding value throughout the contracting supply chain.
ADVANCE is based just outside of Chester but operates throughout the UK, supporting contractors and recruiters in a wide range of industry sectors including engineering, construction, IT, technology, medical, healthcare, education, technical, manufacturing and life sciences.
We pride ourselves on going the extra mile to support contractors and recruiters, offering flexible margins, bespoke solutions and unique processes designed to meet specific requirements. We have supported thousands of independent professionals, enabling them to enjoy the benefits of contracting whilst complying with HMRC rules.
ADVANCE continuously invests in its infrastructure and people to ensure every part of the contracting journey for both candidate & recruiter is efficient, simple, and reliable.
Whether you’re a contractor looking for support or a recruitment professional who wants the very best for your candidates, ADVANCE has the solution.
ADVANCE is based just outside of Chester but operates throughout the UK, supporting contractors and recruiters in a wide range of industry sectors including engineering, construction, IT, technology, medical, healthcare, education, technical, manufacturing and life sciences.
We pride ourselves on going the extra mile to support contractors and recruiters, offering flexible margins, bespoke solutions and unique processes designed to meet specific requirements. We have supported thousands of independent professionals, enabling them to enjoy the benefits of contracting whilst complying with HMRC rules.
ADVANCE continuously invests in its infrastructure and people to ensure every part of the contracting journey for both candidate & recruiter is efficient, simple, and reliable.
Whether you’re a contractor looking for support or a recruitment professional who wants the very best for your candidates, ADVANCE has the solution.
Trust the experts. Trust ADVANCE.
Contactgegevens
VISTA, St David's Park, Ewloe, CH5 3DT, Ewloe, Verenigd Koninkrijk
- 01244 564 564
- contractorsupport@advance.online
- advance.online
4,7
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very nice with a very nice person…
Very nice with a very nice person thanks a lot for the time and be very kind
22 juni 2026
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Adam,
Thank you for your fantastic review! I believe it was Erin in out contractor onboarding team who helped you with your latest role. I have forwarded your review to Erin and she is very grateful for the feedback.
We value world-class service here at ADVANCE, from making the registration process as simple as possible - to answering calls within 3 rings and ensuring payments are made correctly and on time every single week.
Thanks again,
The ADVANCE Team
The whole experience was quick and easy
18 juni 2026
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Alison,
Thank you for your 5 star review! Erin Pearson in the onboarding team completed your registration. I have forwarded your review to Erin who completed your setup and she is very grateful for the feedback.
I am glad this experience has been quick and easy for yourself, we try to make all changes as smooth as possible for all of our workers
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks,
The ADVANCE Team.
Erin Pearson she is really very polite…
Erin Pearson she is really very polite and she explained everything to me thank you 🙏
19 juni 2026
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Simona,
Thank you for your review! I have passed your fantastic review on to Erin in the contractor onboarding team. Erin always goes above and beyond for her workers.
At ADVANCE we ensure all information is given and explained thoroughly to ensure workers are fully aware of everything ADVANCE have to offer
We value world-class service here at ADVANCE, from making the registration process as simple as possible - to answering calls within 3 rings and ensuring payments are made correctly and on time every single week.
Thanks again,
The ADVANCE Team
Efficient service …
Erin and the New Business team provided a great and efficient service in getting me on board for my assignment and answering the questions I had!
19 juni 2026
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Adam,
Thank you for your review! I have passed your fantastic review on to Erin and the contractor onboarding team. Erin and our onboarding team always goes above and beyond for our workers.
At ADVANCE we ensure all questions are answered thoroughly and explained effiecently
We value world-class service here at ADVANCE, from making the registration process as simple as possible - to answering calls within 3 rings and ensuring payments are made correctly and on time every single week.
Thanks again,
The ADVANCE Team
Just started
I am new here,but I am so happy to work with Advance,they are so kindly.Thank you!
17 juni 2026
Review zonder uitnodiging
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Kameliya,
Thank you for your fantastic 5 star review and welcome to ADVANCE! I am please to hear your set up process has been world-class service here at ADVANCE. We always answer the phone within 3 rings, and you'll always speak to a person directly.
We are confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
The whole experience is a farce… a 15…
The whole experience is a farce… a 15 min call every hire to answer the same questions.
Poorly structured payslips.
Admin free on every pay and in construction most pay is weekly, over £100 per month for nothing.
If you have any queries don’t bother raising it with them as whoever’s on the phone will request a call back from another department and nobody will call back.
15 juni 2026
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Rory,
We are saddened to have received such a poor review. ADVANCE are committed to following the strict compliance guidelines set out by HMRC. These regulations are in place to ensure accuracy and transparency, which sometimes requires us to adhere to a structured process when discussing financial compliance. We understand that this approach can come across as rigid, but our priority is always to communicate with clarity while remaining fully compliant and remaining Safe Rec certified.
We are constantly reviewing our margins to ensure we remain competitive within the industry, whilst maintaining the highest levels of service to our Contractors.
I am saddened to hear that you have experienced delays when you have requested a call back. I have fed this back to our team.
If you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
It's a pleasure
It's a pleasure, working. I would love to say is good because of the constant care and concern.
10 juni 2026
Review zonder uitnodiging
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Chisom,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We will always help our Contractors, from the initial registration call, all the way through to the end your assignment (and beyond!).
I believe it is my colleague Sylvie who is helping with your registration, I have forwarded your review to Sylvie and she is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions about payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Duplication
manual processes duplicate the clients systems which mean twice as much work for the contractor to get paid correctly. I wish I'd chosen a different company
1 juni 2026
Review zonder uitnodiging
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Andrew,
Thank you for taking the time to write your review. We understand the frustration with the processes that are required when starting a new contract - we have these processes in place to protect everyone in the supply chain, but we are not naïve to the fact that this can become tedious, especially when completing multiple temporary assignments. We try to make these processes as streamlined as possible, but we appreciate the feedback.
If you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Painful to deal with
If i had a choice i would change to a competent organisation. Expenses just go missing, and take several phones calls to resolve. Payments are late or just dont happen on time and its put upon you to resolve.
1 juni 2026
Review zonder uitnodiging
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Hamitup,
Thank you for taking the time to write your review. We appreciate all feedback and we are always happy to hear from you. However, we are saddened to learn that you are dissatisfied with our expense claim process.
We must ensure we are being compliant when applying both HMRC legislation and also FCSA guidance with regards to expenses. To enable us to reimburse you for any Expenses, we are required to carry out additional checks to ensure we have all the facts. These checks are essential to ensure that all expenses are accurate, legitimate, and fully compliant with HMRC’s guidelines. This process ultimately protects you and helps us to maintain compliance with HMRC.
If you’d like further clarification on how this affects your specific situation or want to discuss other options, feel free to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Miroslaw,
Thank you for your 5 star review! Cameron in the onboarding team completed your registration. I have forwarded your review to Cameron who completed your setup and he is very grateful for the feedback.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks,
The ADVANCE Team.
Umbrella company transistion
I’m in the process of changing umbrella company to Advance and they are ‘on it!!’
My dealings with (in particular) Jess has so far been amazing. Jess is very personable, professional and knowledgable and just fills me with absolute confidence that they are doing the best for me and to make my transition as stress free and seamless as possible.
20 mei 2026
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Chris,
Thank you for your fantastic 5 star review. I am pleased to hear Jess in the contractor on boarding team has been 'on it' with your switch over. I have share this review with Jess who is very grateful for the feed back.
We are confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello,
Thank you for joining ADVANCE. We are pleased to see that while you have only just joined us you have been able to leave a 5 star review. I have passed your fantastic review on to Cameron in the contractor onboarding team who completed your onboarding process.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Flo,
Thank you for 5 star review! Cameron from our contractor onboarding team completed you latest set up. I have passed your fantastic review on to Cameron in the contractor onboarding team. Cameron always goes above and beyond for his workers.
We are confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks,
The ADVANCE Team.
It was nice and usefully took soem time…
It was nice and usefully took soem time for offices
6 mei 2026
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello,
Thank you for your review. We apologise if you believe our that the set up process took some time to set up. The majority of this correspondence is sent to ensure we adhere to both HMRC and FCSA guidelines.
We remain confident that the world-class service is provided by ADVANCE. If we can do anything to improve the 3 star rating please do let us know and the team will be happy to help.
Thanks again,
The ADVANCE Team
Highly recommended
Highly recommended. I won't use anyone else again.
8 mei 2026
Review zonder uitnodiging
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Ben,
Thank you for your fantastic 5 star review! We are pleased to hear you have experienced world-class service here at ADVANCE.
From processing payments to completing tax returns. We always answer the phone within 3 rings, and you'll always speak to a person directly - providing world-class service in every interaction.
Thanks,
The ADVANCE Team.
Not been paid
Not been paid. Far too many emails from Advance. Too much to read/miss. Must do better, especially at setting up process. Other payroll companies are better and make it easier than this.
6 mei 2026
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Barrie,
We're saddened to have received your review. We appreciate that we experienced slight delays to document verification yesterday, however our Compliance team have confirmed that this issue is now fully resolved, and after checking with our Payroll team and your account, I can confirm that payment has been processed.
Subject to receiving a timesheet from your agency, although we process the vast majority of our payments overnight on a Thursday, we always process payments by no later than close of business on Friday, so that if any issues arise, we have the chance to resolve them in a timely manner and adhere to our promise of ensuring payments are made before this deadline.
We apologise if you believe our correspondence to be too much to read - the majority of this correspondence is sent to ensure we adhere to both HMRC and FCSA guidelines.
We remain confident that the world-class service provided by ADVANCE is 2nd to none, and we hope this becomes your experience with ADVANCE moving forward.
Thanks,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Angela,
Thank you for your review! We're happy to know your experience with ADVANCE has been positive. We understand how hard it can be to be able to speak to a person. We always answer the phone within 3 rings, and you'll always speak to a person directly - providing world-class service in every interaction.
I have forwarded your review to Cameron in the contractor onboarding team who help you with your latest query. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Easy to do business with
Easy to do business with,
Cameron Osborn was very helpful and explained everything to me and what I could expect, especially using an umbrella company for the first time
28 april 2026
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Nicky,
Thank you for your review! I have passed your fantastic review on to Cameron in the contractor onboarding team. Cameron always goes above and beyond for his workers.
We value world-class service here at ADVANCE, from making the registration process as simple as possible - to answering calls within 3 rings and ensuring payments are made correctly and on time every single week.
Thanks again,
The ADVANCE Team
Well I have used them for years
Well I have used them for years, and I know that they can be a bit expensive! They are genuinely really quick to get your money back from HMRC and they were this time! I got a fixed price last time! I asked them if they would do the same and if so to call me and I would use them again! They never mentioned it on the phone. Spoke to them after a week and a half to find out if they had any information about my return and was told that they hadn’t heard anything back! Then I got an email from them within a few hours about what I was getting! This was in my account at the end of the day, I checked on HMRC app and found out that they had taken there usual 30% so I was £600 less what I should have had back.
6 april 2026
Review zonder uitnodiging
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Conor,
Thank you for your fantastic 5 star review! I am please to hear you have experienced world-class service here at ADVANCE. From processing payments to completing tax returns. We always answer the phone within 3 rings, and you'll always speak to a person directly - providing world-class service in every interaction.
We are confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
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