Advantageautoparts Reviews 

Parts sent were not as advertised. Return postage not reimbursed. Arrogant and patronising customer service. To be avoided.

Parts advertised as in stock but actually need to be ordered in which takes 6 weeks.

I ordered a reconditioned (genuine) rear brake caliper on 07/03/23. The lady who took my order Claire Anthony provided service beyond my expectations and is worthy of my full praise and admiration - thank you. The new caliper was duly received the next day, is of good quality and was a perfect fittment.

Unfortunately the experience has since degenerated to the level whereby I am appalled concerning the exchange refund on the old caliper. This was duly packaged up and returned to Advantage using the original box and their supplied pre paid postage label. Royal mail tracking confirms that the parcel was delivered Fri 24/03/23 @ 09:33.

Given that I am due a £15.00 rebate / refund for the old caliper (one of the reasons I considered against price when purchasing) and that the terms state my refund would be processed and received within two working days - having not received this I duly phoned on Weds 29/03/23 to chase up. My call was answered by a different lady to Claire who told me that the package had not been received - despite me making reference to the tracking information and told me it must have been delivered to one of their neighbours - as they are in a remote location on a farm. I find this rather unbelievable since given the volume of returns they must receive surely this is not isolated - I was told I would have to wait and see if it turns up!!!. I duly phoned again on Thurs 30/03/23 and spoke to the same person and was told the same information. She went on to say that if it had not turned up w/c 03/04/23 that they would contact Royal mail and copy me in!

Clearly this is unacceptable and I have no leverage to chase up since the Postage for return was on Advantages account and not brought by me hence I am not Royal Mails customer. I feel that this is an issue betweeen Advantage and Royal Mail as their contracted delivery company and as such I do not wish to become embroiled in disputes that are not of my concern and furthermore be penalised (they are witholding my refund and I have complied contractually in full). I feel a professional company (given proof of return) would not have argued and put me through this unnecessary stress and aggrovation.

I since emailed Advantage on Sat 01/04/23 @ 09:50 detailing my experience in full and making suggestions for improvement and to resolve the matter - this is their problem not mine and I am being penalised and they are witholding my money. To date of writing this review Mon 03/04/23 @ 18:23 I have not received the coutsey of an acknowledgement or a reply - Assuming they work / are staffed on a Saturday then 2 working days have since passed!

Frankly I am unsure what "game" they are playing - perhaps they are trying to egg it out for the 60 days so they can get off the hook. No matter I fully intend as necessary to bring this matter to a conclusion - I will receive my refund as I will simply rasie a MCOL small claims cort action against them if required and lawfully add my costs to pursue this matter to its ultimate conclusion.

So to summarise based on my own experiences perhaps when considering parts - particulary exchange reconditioned please dont bother to deduct the refund from the overall price - since it is unlikely you will receive it back. On this basis it will be cheaper to buy elsewhere and save you a lot of agrovation in the process.

Stephen Willis

I used this company on eBay, they are "balljointboots", and they sell aftermarket car parts

The Calipers they sent me were mismatched, and missing parts. and the rubber gaiter on one of the pistons was incorrectly seated and split.

they refused to refund this, as it went past some imaginary 60 days returns policy. which is nothing to do with my rights under the consumer rights act. however who is going to fight them over something like this.

that should tell you all you need to know about dealing with this company. ill never use them again, i suggest you don't either