IGP Middle East Reviews 

Order number 17584682. Horrible service. Ordered 2 cakes for Valentine day the ended but the cakes were not delivered. They do not have toll free numbers made 7 chargeable calls not only they disconnect your calls on your face after putting you on hold. The executives and the manager both are bad in service. Never order from them. They have no credibility waited at home ruined our day just for a cake.

Placed an order as there was a 60-minute delivery promise. But there was no delivery, no update, nor were the calls and emails answered. This is a fraud.

17-02-2026 (update):
IGP replies that the order has been delivered. Hope there was an option to upload screenshots of the apology emails and WhatsApp chats from 15 & 16 Feb. These guys are absolute liars and frauds. PS. I have not yet received my order or had it refunded.

This was the worst experience ever. The availability of time slot was from 11 am to 6 pm. And the flowers got delivered at 11 pm, which is 12 hours delayed. It was for a birthday and the flowers reached at the end of the day. This wasn’t as expected. If you can’t handle the load then you shouldn’t be taking orders. The WhatsApp chat bot is worst. It says it has connected you with someone from the team but it’s AI replies only. The customer care on phone was also worst experience. Never ordering.

Such a horrible customer service my whole office was forced waiting all day for a Birthday Cake, it’s was advised between 11am to 6pm and then when I called they said 3pm they said traffic issue and will reach 20 mnts. And the stupid customer service lady , unprofessional, irresponsible, illiterate trying to teach me about traffic in Dubai ( as myself living in uaevover 25yrs) it’s so disheartening and shame on you the whole team

I will never ever order on this shop!! Disaster!!! Service is very bad!! I ordered in the morning until now my order is not delivered... I will not recommend this shop..

These guys are neither professional nor reliable. Order is over 6 hours late, no communication, until I start threatening to make it a police case. Flowers arrive wilted. Box of chocolates is swapped to some cheap waffles not the Lindt lindor I ordered. I've never never felt both enraged and embarrassed all at once. Thank you IGP, I will not repeat this mistake with you ever again. Order 17540293.

Very bad service
No cancellation policy

I love how they delivered it on time and kept me updated while my order was on the way. I would definitely use their services again.

Cake was lovely and flowers were beautifully arranged. Best service.

Very poor service I was booked order by 1 st Jan then order place in different area with different people they sign also fraud I given tracking location were delivered the order but this people showing sign and proof someone fauad sign with different location they send some day want to ban for app because my lots of money west they not responding to my mail also my sister b day gift not get it they send some other location I suggested to everyone don’t west ur money to this app buy for Gnm

They deserve only minus ratings !! Poor quality, absolutely ridiculous!! Damaged photo frame with pictures pasted upside down !! Worst customer service !! They should be closed in Dubai with immediate effects !!

Delivered a damaged cake and refuses to refund or send replacement. Will have to contact my bank never again will I use this company.
Disgusting service!

Order Ref#16684998
Had a plan to surprise my wife with flowers on our Anniversary. I usually order it from FNP, but somehow IGP came into my social media feed as i was browsing for flowers. Thought will try them once. Ordered a Bouquet with cake and a Message on the card which will make my partner know who sent it wihtout mentioning name. Paid extra for dedicated delivery slot I wanted my flowers to be the first when she wakes up. Not only did they not deliver on time, they dint even change the delivery slot in their tracking until after the delivery slot. I kept waiting. After 4 phone calls, given 3 different excuses finally it arrives 3 hours late. And guess what ? they forget the card. My wife keeps guessing who sent her this bourquet, and calls all her family members except me , asking if they sent flowers. IGP is unempathetic to any of this as its only money and business for them. They dint bother to reach me till date. I will make sure to spread share my expereince in all my social media circle and reccomend not to order with them.

Ordered flowers and chocolate hamper (order 16523666) in Dubai and paid AED 262 plus 15 extra for express delivery (one hour). After three hours, tried calling them, and either there was no reply, or the connection was so poor that it was difficult to understand what was being spoken. After another 45 mins, got an email saying that the hamper had been delivered, when it had not been! Tried calling, no response, have sent emails, no response. Do NOT deal with this company, or you will lose your money like I did. Update: their response states that the issue has been resolved...their "resolution" basically consists of stating that they have delivered the item...which they have definitely NOT done. I have escalated the issue to the UAE Consumer Council.

Scammers,
They took my money and agreed to deliver at 4pm, they didn't deliver. Once I contacted customer support they say they were still preparing at 5pm and then stopped replying, never delivered and then blocked my phone number when I tried calling them. It's a scam, do not buy from them. No option of refund either. worst online company

The worse experience ever, they don’t deliver your order and lie to you about being in production every time you contact them (they rarely even reply) and when you ask for a refund they block your number. If I could leave 0 stars I would! Use a different company they are terrible

Worst services ever!!! I always order from ferns and petals, thought to give them a chance, horrible customer service, zero convenience. Never order from these guys. I should have checked the reviews before ordering.

This IGP company cheats customers and earn money. I made an order from Australia to India and spent a lot of money but I got cheated. They sent half items in my gift box and when checked with the customer care, she says the items were out of stock thus they couldn't keep full items, but do they have shame to say, they collected full amounts from the customers and send half. They sent a bouquet which is dried and which has to go in the bin. Idiots stop cheating customers and stop this business if you can't handle. See other companies how good and correct they send the parcels. The call center people after listening to our complaint they bloudy cut the call. Shame on this company for cheating customers. Fraud.

I tried this company for the first time ever, and will be the last. I ordered two items from UK to be delivered in Amritsar... one to be delivered today 05/09/25 and another due 06/09/25, and yet nothing is even been scheduled for delivery. I contacted customer services several times to get confirmation on when the order will be delivered, I keep on getting told soon and had to wait hours to get a response. How this company even operating? You are in shambles, and scamming money from people when you cannot deliver. The order and tracking application has information which doesn't appear to be true. Get your self sorted or stop this bogus company