The customer service rep was polite, courteous, could speak English and resolved my inquiry. I literally told him that the customer service I received on this call tonight was similar that one would... Toon meer
Bedrijf heeft geantwoord
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I am happy with the little bee feeder yard decorations although I do't think any insects or butterflies got anywhere close to them. They are just cute. BE VERY WARY OF THIS COMPANY WHEN PURCHASING AN... Toon meer
Bedrijf heeft geantwoord
Thank you so very much for helping me I really appreciate it. Hope you have a wonderful Blessed Thanksgiving. God Bless your entire support team.😃
Bedrijf heeft geantwoord
Emma was very helpful and answered all of my questions. I asked for written confirmation of our discussion and got an email right of way.
Bedrijf heeft geantwoord
3,8
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27 reviews
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Very quick response through email to my…
Very quick response through email to my concern, and very, very polite and professional customer service.
13 november 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you for your wonderful feedback! We’re delighted to hear that our team responded promptly to your email and provided polite and professional assistance. We always strive to make every customer interaction smooth, helpful, and positive.
Your kind words mean a lot to us, and we truly appreciate your trust in Aethoma!
I called you and you answered the…
I called you and you answered the phone! You took off the charges I asked you to remove.
13 november 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you for sharing your experience! We’re glad you were able to reach our team directly and that your concerns were promptly addressed. We understand how important it is to receive timely assistance, and we’re pleased that the requested charges were successfully removed.
Your satisfaction means a great deal to us. Thank you for giving Besyner the opportunity to assist you!
Neil was extremely accommodating in…
Neil was extremely accommodating in helping with my refund. He certainly went the extra mile to provide excellent help.
12 november 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you for your wonderful feedback! We’re delighted to hear that Neil was accommodating and went the extra mile to assist you with your refund. Providing attentive, helpful, and personalized support is something we truly value.
We’ll be sure to share your kind words with Neil. Your recognition means a lot to our team, and we sincerely appreciate your trust in Aethoma.
Emma was very helpful and answered all…
Emma was very helpful and answered all of my questions. I asked for written confirmation of our discussion and got an email right of way.
11 november 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you for sharing your positive experience! We’re delighted to hear that Emma was helpful, patiently answered all your questions, and promptly provided written confirmation of your discussion. We understand how important clear communication and timely follow-ups are, and we’re glad she made sure everything was properly documented.
We’ll be sure to share your kind words with Emma. Thank you for choosing Besyner and for trusting our team!
James was very polite and communicates…
James was very polite and communicates well, i didn’t encounter any problem and
listened to my concern.
10 november 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you for your kind feedback! We’re delighted to hear that James provided polite and attentive service, communicated clearly, and took the time to listen to your concerns. It’s wonderful to know that your experience was smooth and hassle-free.
We’ll be sure to share your appreciation with James. Your satisfaction means a lot to us, and we truly appreciate your trust in Aethoma.
Never respond to an online ad
Never respond to an online ad! (Should have followed my own advice.) Aethoma first refused my order of their (very small) ceramic flowers (an online ad). I went to their website & tried to order again. Refused.
A few weeks later ... BOTH orders came thru & I was out over $100. (I chalked it up to my gullibility and took my lumps.)THEN recurring charges of $39 began coming around the 1st of the month. At the third one (too much going on in life to respond earlier), I called. Supposedly I had signed up for a "VIP Membership." Pardon the old language but HOGWASH! The entire online experience was designed to confuse. I did not knowingly sign up for anything! Why did the company refuse my orders online and then put BOTH of them thru? The product is worth about $10 max. And I'm out over $200.
DON'T BUY FROM THIS COMPANY!!
6 november 2026
Review zonder uitnodiging
Antwoord van Aethoma
We sincerely apologize for the frustration and disappointment caused by your experience. We understand your concerns regarding the duplicate orders, unexpected VIP membership charges, and the difficulties you encountered during the ordering process. We’re sorry that this experience has left you feeling misled.
We take your feedback seriously and would appreciate the opportunity to investigate these transactions, review your account, and address your concerns. Someone from our team will reach out to you to gather the necessary details.
We kindly ask that you respond to our request so we can locate your account, thoroughly investigate what happened, and work toward a fair resolution. We are committed to making things right.
Thank you for bringing this to our attention.
James was understanding,polite and…
James was understanding,polite and friendly. I had problems with 2 credit cards not being accepted.
10 november 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you for your kind feedback! We’re glad to hear that James provided friendly, polite, and understanding assistance while helping you with the issues involving your credit cards. We understand how frustrating payment difficulties can be, and we're pleased that James made the experience more comfortable for you.
We’ll be sure to share your appreciation with him. Thank you for choosing Besyner and for trusting our team!
Took care of my problem without…
Took care of my problem without difficulty.😁
7 november 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you for your feedback! We’re glad to hear that our team was able to assist you smoothly and resolve your concern without difficulty. Providing efficient and hassle-free support is always our goal.
We truly appreciate your trust in Aethoma and thank you for choosing us!
Thank you so very much for helping me I…
Thank you so very much for helping me I really appreciate it. Hope you have a wonderful Blessed Thanksgiving. God Bless your entire support team.😃
6 november 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you so much for your heartfelt message! We’re truly grateful for your kind words and thoughtful wishes. It’s our pleasure to assist you, and we’re delighted to know you had a positive experience with our team. Wishing you and your loved ones a wonderful, blessed Thanksgiving filled with happiness and gratitude!
The customer service rep was polite
The customer service rep was polite, courteous, could speak English and resolved my inquiry. I literally told him that the customer service I received on this call tonight was similar that one would expect to have received 40 years ago. This customer service was excellent. Typically one is strung along talking to AI first, and then onto a person who can't speak English. Your company is providing good service!!
6 november 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you received such excellent service and that our representative made your experience feel personal, pleasant, and reassuring. It means a great deal to know that our team was able to address your inquiry with professionalism, courtesy, and clear communication.
Your kind words are incredibly encouraging, and we’ll be sure to share your recognition with our team. Providing genuine, attentive customer service is something we take great pride in, and feedback like yours reminds us why it matters.
Thank you for your trust and for taking the time to recognize our efforts!
Agent was helpful and solved problem…
Agent was helpful and solved problem quickly
3 november 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you so much for your kind feedback! We’re delighted to hear that our agent was able to assist you promptly and resolve your concern. It’s always rewarding to know that our efforts made a positive difference in your experience. We truly appreciate your trust and support!
I purchased an item a few months…
I purchased an item a few months ago,wasn't worth the price. I kept it. Now I recieved a charge of 39.95 for a subscription they tell me. For what, I don't know. I requested a refund and she initially offered 30%, I said no, I wanted the entire amount within 3 days. We'll see. Definitely shady!!! They waited 3 months to charge for this thinking I'll overlook it. I won't. Don't buy!
3 november 2026
Review zonder uitnodiging
Antwoord van Aethoma
We’re sorry to hear about your experience and understand your frustration regarding the unexpected $39.95 subscription charge. We recognize how upsetting it must be to discover a recurring charge months after making what you believed was a one-time purchase. We also apologize that the initial refund offer did not meet your expectations.
We take your concerns seriously and would appreciate the opportunity to review your case further. Someone from our team will reach out to assist you. Kindly respond to our request for your contact information so we can look into your account and work toward a satisfactory resolution.
We sincerely apologize for the inconvenience and hope to have the opportunity to make things right.
No hassles and she was upfront about…
No hassles and she was upfront about everything
2 november 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you for your feedback! We’re glad to hear that everything went smoothly and that our team member provided clear and honest assistance. We truly appreciate your support!
Unethical subscription practices
I am happy with the little bee feeder yard decorations although I do't think any insects or butterflies got anywhere close to them. They are just cute. BE VERY WARY OF THIS COMPANY WHEN PURCHASING ANYTHING. FINE PRINT MENTIONS A FREE TRIAL OF A VIP MEMBERSHIP. I ALWAYS TURN THESE PROMO'S DOWN BUT SOMEHOW WAS BILLED FOR 4 MONTHS AT $39.99 A MONTH!!!! I thought it was a change in Aetna Medical Insurance then realized what really was happening. AWAITING TO HEAR ABOUT A FULL REFUND. ABOUT $120.00 IN FEES FOR BUYING ONE ITEM THAT MAY HAVE COST ABOUT $59.00 PLUS TAX + SHIPPING. I advise staying away.
3 november 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you for sharing your feedback. We’re glad to hear that you’re happy with your bee feeder decorations and find them cute. However, we sincerely apologize for the frustration and concern caused by the unexpected VIP membership charges.
We understand how upsetting it must be to discover recurring charges that you did not intend to authorize, especially when you were expecting a one-time purchase. We take your concerns seriously and would like the opportunity to review the charges and your request for a full refund.
Someone from our team will reach out to assist you. Kindly respond to our request for your contact information so we can locate your account, review the situation, and work toward a fair resolution.
We apologize for the inconvenience and hope to have the opportunity to make things right.
Antwoord van Aethoma
Thank you for your feedback! We’re glad you had a pleasant experience with our team.
Very pleased with Neil’s help
Very pleased with Neil’s help. He was very knowledgeable, polite and answered my questions quickly and made finding package I was looking for so easy. Thank you.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you for your wonderful feedback! We’re delighted to hear that Neil provided knowledgeable, polite, and prompt assistance. It’s great to know that he answered your questions and made finding the package you were looking for so easy.
We truly appreciate your kind words and will be sure to share your feedback with Neil. Thank you for choosing Aethoma!
Deceptive sales practices
Similar to prior reviews, the company said we signed up for a monthly "VIP membership" and began charging us $39.95/month. Before we understood what was happening we had 3 charges on our credit card. I called and received a full refund for one charge and a partial refund for the other 2. I found the receipt where it indicates we did NOT sign up for a VIP membership but customer service said we were enrolled in a "21 day free trial" that needed to be cancelled if we did not wish to continue. This is deceptive marketing and I would caution people not to use this company again.
The company has apologized (below) and indicated they would "reach out to make things right". They have never done so.
24 juli 2026
Review zonder uitnodiging
Antwoord van Aethoma
We’re sorry to hear about your experience and understand how frustrating it must have been to discover unexpected VIP membership charges, especially when you believe your receipt indicates that you did not sign up for a membership. We also understand your concerns regarding the free trial and the partial refunds you received.
We take your feedback seriously and would appreciate the opportunity to review your concerns further. Someone from our team will reach out to you to discuss the matter and work toward a resolution. Kindly respond to our request for your contact information so we can get in touch with you directly.
We apologize for the frustration and inconvenience this situation has caused and appreciate you bringing it to our attention. We hope to have the opportunity to make things right.
Vincent was very prompt and helpful in…
Vincent was very prompt and helpful in assisting me with the resolution of this issue.
While I’m not happy with the fact I was unknowingly signed up for membership, which has now cost me over $49, I am grateful Vincent made this unfortunate situation a bit more tolerable by refunding the full cost of the 2nd installment.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you for sharing your experience with us. We’re glad to hear that Vincent was prompt and helpful in assisting you and that he was able to make the situation a little more manageable by refunding the full cost of the second installment.
However, we understand your frustration regarding the unexpected membership charges, and we’re sorry for the inconvenience this has caused. We appreciate you bringing your concerns to our attention and are grateful for your recognition of Vincent’s efforts.
Thank you for giving us the opportunity to assist you and for sharing your feedback.
Customer Service Rep was clear and…
Customer Service Rep was clear and concise. Answered my questions and was extremely polite. I appreciate the service. Thank you.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you for taking the time to share your feedback! We’re delighted to hear that our customer service representative was clear, helpful, and polite throughout your interaction. Providing excellent service and ensuring our customers feel heard and supported are always our priorities.
We truly appreciate your kind words and trust in Aethoma. Thank you for choosing us!
I purchased one item and apparently…
I purchased one item and apparently inadvertently signed up for a VIP membership. I would NEVER have done that. When management became aware of my dissatisfaction, they reached out and refunded my money. That’s good customer service!
7 juli 2026
Review zonder uitnodiging
Antwoord van Aethoma
We’re sorry to hear about your experience and understand how frustrating it must have been to discover unexpected VIP membership charges, especially when you did not intend to sign up for a membership. We also apologize for the confusion and inconvenience caused by the lack of accessible membership information on our website.
We take your feedback seriously and would appreciate the opportunity to review your concerns regarding the membership charges and refund. Someone from our team will reach out to assist you. Kindly respond to our request for your contact information so we can get in touch with you directly and work toward a resolution.
Thank you for bringing these concerns to our attention. We hope to have the opportunity to make things right.
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