The customer service rep was polite, courteous, could speak English and resolved my inquiry. I literally told him that the customer service I received on this call tonight was similar that one would... Toon meer
Bedrijf heeft geantwoord
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I am happy with the little bee feeder yard decorations although I do't think any insects or butterflies got anywhere close to them. They are just cute. BE VERY WARY OF THIS COMPANY WHEN PURCHASING AN... Toon meer
Bedrijf heeft geantwoord
Thank you so very much for helping me I really appreciate it. Hope you have a wonderful Blessed Thanksgiving. God Bless your entire support team.😃
Bedrijf heeft geantwoord
Emma was very helpful and answered all of my questions. I asked for written confirmation of our discussion and got an email right of way.
Bedrijf heeft geantwoord
3,8
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27 reviews
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James--Great customer service!!
James was very helpful and solved my problem very quickly. I'm satisfied.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you for taking the time to share your feedback. We’re glad to hear that James was helpful and able to resolve your issue quickly. It’s wonderful to know that you’re satisfied with the support you received.
We truly appreciate your kind words and support!
Neil took the time and listen to my…
Neil took the time and listen to my concerns, he cared.
He was able to take care of my situation and I appreciated his help.... Neil is the best. thanks john
6 oktober 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you so much for taking the time to share your kind feedback. We’re delighted to hear that Neil listened to your concerns, genuinely cared, and was able to take care of your situation.
We truly appreciate your recognition of Neil’s efforts. We’ll be sure to share your wonderful feedback with him and the team.
Thank you again for your trust and for recognizing the care we strive to provide to every customer.
My request to cancel VIP membership and…
My request to cancel VIP membership and full refund was quickly handled in record time! That is a record time to settle issue from any company that I've experienced so far.
Thanks to Jarlyn for a prompt and professional response!
5 oktober 2026
Review zonder uitnodiging
Antwoord van Aethoma
Thank you so much for your wonderful feedback! We’re delighted to hear that your VIP membership cancellation and refund were handled quickly and smoothly.
We’re especially happy to hear that Jarlyn provided you with prompt and professional assistance. We’ll be sure to share your kind words with her and the team.
Thank you for choosing Aethoma, and we truly appreciate your support!
VIP membership that was not wanted
VIP membership that was not wanted. On checkout page they expect you to uncheck the box, if not you will be charged again and again. Using the online unsubscribe was a waste of time as the charges continued. Very deceptive business practice to say the least.
5 juni 2026
Review zonder uitnodiging
Antwoord van Aethoma
We’re sorry to hear about your experience with the VIP membership and understand your frustration, especially regarding the recurring charges and the difficulty you experienced when trying to unsubscribe.
We also understand your concern about how the membership option was presented during checkout and that your charges continued after attempting to cancel. We take these concerns seriously, and a member of our team will reach out directly to review your account and work toward a resolution.
Thank you for bringing this to our attention. We appreciate the opportunity to look into this and make things right.
they charge a membership fee that i…
they charge a membership fee that i never signed up for. they say i click the small box. also in the terms they are to tell you 5-7 days prior that a recurring charge is getting posted never DID. This membership i believe is a scam watch out
29 juni 2026
Review zonder uitnodiging
Antwoord van Aethoma
We’re sorry for the frustration this situation has caused, particularly regarding the membership charge and the concern that you did not receive the expected advance notification of the recurring charge. We understand how important clear and timely billing communication is.
We take your concern seriously, and a member of our team will reach out directly to review the account, including the notification history and charges, and work toward a resolution.
Thank you for bringing this to our attention. We appreciate the opportunity to look into this and make things right.
One star is for the fact that I…
One star is for the fact that I received a hummingbird house. Unknown to me is that the order includes a ‘free’ membership to what I don’t know. My account has been charged regularly since May. It is now September. I finally spoke to customer service who will only refund 1/2 of the two outstanding charges. I’m told the account is closed. Do not deal with these people.
16 september 2026
Review zonder uitnodiging
Antwoord van Aethoma
We’re truly sorry for the frustration and inconvenience caused by the unexpected membership charges. We understand how concerning it is to discover recurring charges that you did not expect, and we appreciate you bringing this to our attention.
We take your experience seriously. A member of our team will reach out to you directly to review the charges and see what we can do to resolve the situation and make things right.
Thank you for sharing your feedback. We hope to have the opportunity to address your concerns properly.
Bait and switch
They offered ceramic flowers that were textured so that bees could hold tightly to them when stopping in for a drink. I found some elsewhere for 1/3 of the price but they were not textured. I ordered theirs and paid extra for the texturing. The ones I received were the same ones available elsewhere for much less money. Bait and switch.
10/9/2026 Today I received an email contact from Aethoma. Apparently their solution to screwing me on my order is to add me to their mailing list just in case I want to buy more from them.
10/13/2026 Today I received an email and a phone call from support. They offered me a 40% refund in the email. In my response I said my preference would be to receive the product they advertised, and that I ordered. Next best would be a full refund. Better than nothing would be a partial refund. During the call we discussed this and I was promised a 50% refund and the opportunity to check out the new version of the product when it is available. I emphasized the importance of texturing on the flowers, which was in their advertising, because bees cannot hold themselves in place on the glaze of the flowers. They need something coarse enough to hang on to. He said he will pass my feedback uphill.
We'll see. I always appreciate companies that respond to the meaningful feedback they receive. We're all just human after all.
10/29/2026 Looking at my credit card bill, on 10/10 they charged me 39.95 and on 10/13 they gave me a refund for 39.95. That's about half of the price of my order with them, so I paid for the 'refund' they gave me. What a horrible company. Avoid them like the plague they are.
19 juli 2026
Review zonder uitnodiging
Antwoord van Aethoma
We’re sorry to hear that the ceramic flowers you received did not meet your expectations, especially after paying extra for the textured finish. We understand your frustration regarding the difference between what was advertised and what you received.
We take your feedback seriously, and someone from our team will reach out to you directly to look into this and work toward a resolution. We appreciate you bringing this to our attention and will do our best to make things right.
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