Aucune réponse aux demandes via le service client, colis reçu au bout de 10 jours sans aucun suivi disponible, j’ai presque cru à une arnaque.
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Lees wat reviewers zeggen
Commande passée fin juin, reçue non complète. J’appelle depuis 3 mois pour obtenir un remboursement en vain… Le service clients vous mène en bateau et invente un nouveau mensonge à chaque appel. Un se... Toon meer
Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... Toon meer
Bedrijf heeft geantwoord
Je ne comprends pas les avis négatifs.jai commandé vendredi, aujourd'hui mardi ma commande est arrivée.les articles sont de très bonne qualité avec des réductions de fou !certe il n'y a pas de suivi m... Toon meer
Bedrijfsgegevens
- Damesmodewinkel
- Woonwinkel
- Lingeriewinkel
- Kledingwinkel voor grote maten
- Textieldrukwinkel
- Schoenenwinkel
Geschreven door het bedrijf
Afibel, place aux envies Mode et Maison ! Depuis 1954, Afibel accompagne toutes les envies avec une mode actuelle, confortable et pensée pour toutes les silhouettes. Au fil des années, la marque a développé un véritable savoir-faire autour de la mode femme, de la grande taille, de la lingerie, des chaussures et de la mode homme, avec une attention particulière portée aux coupes, aux matières, au confort et à la liberté de mouvement. Parce que se sentir bien ne s'arrête pas au dressing, Afibel élargit son univers pour proposer toujours plus de choix autour de la Maison. Décoration, mobilier, linge de maison, literie, cuisine, rangement ou encore jardin : nos collections permettent à chacun(e) de créer des espaces qui lui ressemble et de se faire plaisir au quotidien. Notre ambition est simple : vous offrir plus de choix, plus de liberté et plus de plaisir, aussi bien pour vous habiller que pour aménager votre intérieur. Afibel sélectionne des produits qui associent style, confort et praticité et développe régulièrement de nouvelles collections et nouvelles collaborations afin de répondre à toutes les envies Mode et Maison. Nos équipes sont implantées près de Lille, dans les Hauts-de-France, où nous cultivons depuis toujours des valeurs de proximité, de savoir-faire et d'attention portée à nos clientes et clients. Sur Afibel.com, retrouvez nos collections de vêtements femme et homme, lingerie, chaussures, accessoires, beauté ainsi qu'un large choix de produits pour la maison, la décoration, le mobilier et la literie. Notre raison d'être : permettre à chacun(e) de se sentir bien, sûr(e) de soi et libre d'avoir envie !
À vos côtés avant et après votre commande
Geschreven door het bedrijf
- Besoin d’aide ? Nous sommes là.
- Une question sur un article, votre commande, votre livraison ou votre retour ? Retrouvez de nombreuses réponses dans notre FAQ Afibel.
- Des achats en toute sérénité
- Paiements sécurisés, plusieurs moyens de paiement et possibilité de retourner vos articles : nous mettons tout en œuvre pour vous proposer une expérience d’achat simple, pratique et rassurante.
- Toujours une bonne raison de se faire plaisir
- Chez Afibel, les envies s’accompagnent régulièrement de privilèges et d’avantages : livraison offerte selon les offres en cours, remises, opérations spéciales et autres attentions à découvrir tout au long de l’année sur Afibel.com.
Plusieurs solutions de livraison
Faites-vous livrer où vous le souhaitez.
Selon les produits commandés, Afibel vous propose différentes solutions de livraison : en point Mondial Relay, à domicile, en bureau de poste ou en consigne Pickup. Pour certains articles de nos marques partenaires, des services de livraison adaptés peuvent également être proposés.
Contactgegevens
Frankrijk
- serviceclient@afibel.net
- afibel.com
3,4
Gemiddeld
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Satisfaction and pleasure
I have been client of Afibel for more than 10 years and l am satisfied of the service you provide.
3 april 2025
Antwoord van AFIBEL
Dear Mrs Krowiak
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you are satisfied with the service Afibel provide, I will be sure to pass this feed back onto the team.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Antwoord van AFIBEL
Dear Mrs Pluck
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
On day 2 wearing them the stitching was…
On day 2 wearing them the stitching was coming undone front of trousers……Other than that they were lovely trousers.
4 april 2025
Antwoord van AFIBEL
Dear Joan
Thank you for taking the time to leave us this feedback.
I'm sorry to hear about the issue with your trousers.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Not yet recelived the rest of my order…
Not yet recelived the rest of my order so I am unable to say
3 april 2025
Antwoord van AFIBEL
Dear Mrs Rogers
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you're still waiting for some of your order.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Antwoord van AFIBEL
Dear Vera
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your order was delivered on time and as expected.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
I just love the jacket it arrived when…
I just love the jacket it arrived when expected
26 maart 2025
Antwoord van AFIBEL
Dear Brenda
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with your jacket and it was delivered in a quick and timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
As usual products lived up to…
As usual products lived up to expectations for colour quality and fit.
25 maart 2025
Antwoord van AFIBEL
Dear Josephine
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Nightmare to open account
I tried several times to open an account today, for over 30 mins. No success. I have never experienced such a longwinded and complicated process, ever. John Lewis, Marks and Spencer - quick, no issues, but trying to open an account with Afibel is like trying to join the KGB!
15 april 2025
Review zonder uitnodiging
Antwoord van AFIBEL
Dear Diane
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you are experiencing issues when trying to open an account.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Parcel was sent to the wrong address…
Parcel was sent to the wrong address and Afibel said it was my fault but delivery address and postcode were correct on my order and account details.
Customer service didn’t respond to my message that they had got the address wrong before they delivered the parcel and weren’t prepared to do anything about it. Waiting for a response to my email.
31 maart 2025
Antwoord van AFIBEL
Dear Customer
Thank you for taking the time to leave us this feedback.
I'm sorry to hear about the issues with your recent order.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
All good thank you
15 maart 2025
Antwoord van AFIBEL
Dear Vera
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your happy with your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
I think this mock twinset is stylish
I think this mock twinset is stylish - but it is not warm at all which is a shame. No winter wear at all.
29 maart 2025
Antwoord van AFIBEL
Dear JB
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you're not completely satisfied with your purchase.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Long wait
The only problem was delivery - Evri are very slow! The garment is fine - good fit and exactly as advertised. I will be buying another!!
29 maart 2025
Antwoord van AFIBEL
Dear Mrs Chant
Thank you for taking the time to leave us this good 4 star review.
I'm sorry to hear you found the delivery of your order slow but I'm also pleased to hear you're happy with it.
As our orders are shipped directly from our warehouse in France we do aim to deliver all parcels within 7 to 10 working days.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Antwoord van AFIBEL
Dear Mrs Norwood
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with the choice on offer when shopping with Afibel.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
IT systems are a risk
Made an order with correct delivery address.Confirmation to send to another address. Called Afibel who said they cannot do anything about it and I needed to contact there IT. They also couldn't assist and said I could report it missing, apply for a refund and then order again...Not likely
28 maart 2025
Antwoord van AFIBEL
Dear Customer
Thank you for taking the time to leave us this feedback.
I'm sorry to hear about the issues you have experienced with your recent order.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Excellent company very pleased with…
Excellent company very pleased with item fast delivery
21 maart 2025
Antwoord van AFIBEL
Dear Mr Stephens
Thank you for taking the time to leave us this amazing 5 star review.
I'm pleased to hear you're happy with your order and it arrived quickly and promptly.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
A very good company to do business with
27 maart 2025
Antwoord van AFIBEL
Dear Customer
Thank you for taking the time to leave us this amazing 5 star review.
I'm pleased to hear you find Afibel a great company to deal with. I will be sure to pass this feedback on to our team.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Love my leggings
Love my leggings, lovely material and very nice design. The fit is as ordered. Would buy again
27 maart 2025
Antwoord van AFIBEL
Dear Sandy
Thank you for taking the time to leave us this amazing 5 star review.
I'm pleased to hear you're happy with all aspects of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Came promptly and fitted perfectly
19 maart 2025
Antwoord van AFIBEL
Dear Mrs Jorgensen
Thank you for taking the time to leave us this good 4 star review.
I'm pleased to hear your order arrived promptly and the item/s were a perfect fit.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Comfy stretch trousers
Ordered for my sister in law and she was very pleased with them. Gave only 4stars as the telephone call was expensive at £4
26 maart 2025
Antwoord van AFIBEL
Dear Marina
Thank you for taking the time to leave us this 4 star review.
I'm pleased to hear your sister-in-law is happy with her order.
Please be aware our order line is charged at 13p per minute plus your company's network access charge. If you prefer you can also place orders online at afibel.co.uk
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
I'm happy shopping with Afabel and…
I'm happy shopping with Afabel and happy that I have a credit account with them, and love the fact that I can buy now and pay later…And like browsing the site and my favorite is to try on my purchases
And it’s nice that I can budget for some of the things that I need…
Thank you...
H. Thompson (Mrs)
18 maart 2025
Antwoord van AFIBEL
Dear Mrs Thompson
Thank you for taking the time to leave us this fantastic 4 star review.
I'm pleased to hear you enjoy shopping with Afibel and enjoy all our different options available when it comes to browsing and placing orders.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
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