Aucune réponse aux demandes via le service client, colis reçu au bout de 10 jours sans aucun suivi disponible, j’ai presque cru à une arnaque.
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Lees wat reviewers zeggen
Commande passée fin juin, reçue non complète. J’appelle depuis 3 mois pour obtenir un remboursement en vain… Le service clients vous mène en bateau et invente un nouveau mensonge à chaque appel. Un se... Toon meer
Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... Toon meer
Bedrijf heeft geantwoord
Je ne comprends pas les avis négatifs.jai commandé vendredi, aujourd'hui mardi ma commande est arrivée.les articles sont de très bonne qualité avec des réductions de fou !certe il n'y a pas de suivi m... Toon meer
Bedrijfsgegevens
- Damesmodewinkel
- Woonwinkel
- Lingeriewinkel
- Kledingwinkel voor grote maten
- Textieldrukwinkel
- Schoenenwinkel
Geschreven door het bedrijf
Afibel, place aux envies Mode et Maison ! Depuis 1954, Afibel accompagne toutes les envies avec une mode actuelle, confortable et pensée pour toutes les silhouettes. Au fil des années, la marque a développé un véritable savoir-faire autour de la mode femme, de la grande taille, de la lingerie, des chaussures et de la mode homme, avec une attention particulière portée aux coupes, aux matières, au confort et à la liberté de mouvement. Parce que se sentir bien ne s'arrête pas au dressing, Afibel élargit son univers pour proposer toujours plus de choix autour de la Maison. Décoration, mobilier, linge de maison, literie, cuisine, rangement ou encore jardin : nos collections permettent à chacun(e) de créer des espaces qui lui ressemble et de se faire plaisir au quotidien. Notre ambition est simple : vous offrir plus de choix, plus de liberté et plus de plaisir, aussi bien pour vous habiller que pour aménager votre intérieur. Afibel sélectionne des produits qui associent style, confort et praticité et développe régulièrement de nouvelles collections et nouvelles collaborations afin de répondre à toutes les envies Mode et Maison. Nos équipes sont implantées près de Lille, dans les Hauts-de-France, où nous cultivons depuis toujours des valeurs de proximité, de savoir-faire et d'attention portée à nos clientes et clients. Sur Afibel.com, retrouvez nos collections de vêtements femme et homme, lingerie, chaussures, accessoires, beauté ainsi qu'un large choix de produits pour la maison, la décoration, le mobilier et la literie. Notre raison d'être : permettre à chacun(e) de se sentir bien, sûr(e) de soi et libre d'avoir envie !
À vos côtés avant et après votre commande
Geschreven door het bedrijf
- Besoin d’aide ? Nous sommes là.
- Une question sur un article, votre commande, votre livraison ou votre retour ? Retrouvez de nombreuses réponses dans notre FAQ Afibel.
- Des achats en toute sérénité
- Paiements sécurisés, plusieurs moyens de paiement et possibilité de retourner vos articles : nous mettons tout en œuvre pour vous proposer une expérience d’achat simple, pratique et rassurante.
- Toujours une bonne raison de se faire plaisir
- Chez Afibel, les envies s’accompagnent régulièrement de privilèges et d’avantages : livraison offerte selon les offres en cours, remises, opérations spéciales et autres attentions à découvrir tout au long de l’année sur Afibel.com.
Plusieurs solutions de livraison
Faites-vous livrer où vous le souhaitez.
Selon les produits commandés, Afibel vous propose différentes solutions de livraison : en point Mondial Relay, à domicile, en bureau de poste ou en consigne Pickup. Pour certains articles de nos marques partenaires, des services de livraison adaptés peuvent également être proposés.
Contactgegevens
Frankrijk
- serviceclient@afibel.net
- afibel.com
3,4
Gemiddeld
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van AFIBEL
Dear Lorna
Thank you for taking the time to leave us this feedback.
I'm happy to hear you're pleased with your jacket but sorry to hear your delivery was slow.
We do aim to deliver all orders with 7 to 10 working days as they are dispatched directly from our warehouse in France.
Kind Regards
Simon
Afibel Customer Service
I was hospitalis
I was hospitalised just after placing the order. Courier followed all instructions so I had no worries
17 april 2025
Antwoord van AFIBEL
Dear Mrs Adam
Thank you for taking the time to leave us this great 5 star review.
I am pleased to hear that you received your order safely and your instructions were followed by the courier. However, I am sorry to hear that you were hospitalised, we wish you a speedy recovery.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Services
Delivery took ages
Delivery took ages! Quality of product not very good. Sorry not exactly for me. Regards Sarah
15 april 2025
Antwoord van AFIBEL
Dear Sarah
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you are unhappy with the quality of our clothing. If you wish to return your order, you can view our returns guide and options here https://www.afibel.com/uk/guarantees . Just to let you know, we do advise that delivery can take up to 7-10 working days as our orders are despatched from our warehouse in France, I apologise for the inconvenience of this.
Kind regards
Nicola
Afibel Customer Services
Antwoord van AFIBEL
Dear Mrs Newman
Thank you for taking the time to leave us this brilliant 5 star review.
I'm pleased to hear you are happy with your recent order and that it fits perfectly.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Antwoord van AFIBEL
Dear Mrs Furley
Thank you for taking the time to leave us this lovely 5 star review.
I'm pleased to hear you're happy with your recent order and also the service you received whilst placing your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Antwoord van AFIBEL
Dear Susan
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear that you are happy with your recent order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Good quality and service
5 april 2025
Antwoord van AFIBEL
Dear Janet
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your happy with your order and the service received.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Boots were lovely and exactly what I…
Boots were lovely and exactly what I was looking for but they were too narrow and not available in a wider fit.I am still waiting on the refund.
5 april 2025
Antwoord van AFIBEL
Dear Beverley
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you're still waiting for your refund.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
PLEASE NOTE THEY DO NOT DO “FREE” RETURNS
BURIED IN THE “SMALL PRINT” IT STATES THAT WHEN RETURNING AN ITEM, OR ITEMS, YOU WILL BE CHARGED A ONE-OFF FEE BETWEEN £2.99 AND £3.99 (DEPENDING ON YOUR METHOD OF RETURN, E.G. DROP-OFF, COLLECTION, ETC.), WHICH WILL BE DEDUCTED FROM YOUR REFUND.
It says “your statutory rights are not affected”, so I imagine this will not be the case if you can prove (photographically on opening the parcel and inspecting the goods) that an item you receive is faulty.
PLEASE BEAR THIS IN MIND IF YOU ARE ORDERING MULTIPLE SIZES TO FIND THE BEST FIT.
10 april 2025
Review zonder uitnodiging
Antwoord van AFIBEL
Dear Customer
Thank you for taking the time to leave us this feedback.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
I would give zero stars if I could.
I would give zero stars if I could. Cut and fabric - awful. Arranged return in which Evri was mentioned as an option. It took two tries for Evri to collect. Only got my refund 18 days later, after a couple of complaints. Afibel still deducted a fee for the Evri collection after all of that. Never again.
24 april 2025
Review zonder uitnodiging
Antwoord van AFIBEL
Dear Tracy
Thank you for taking the time to leave us this feedback.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
first time
first order with your company was very impressed with the easyness & speed of the order
2 april 2025
Antwoord van AFIBEL
Dear Nancy
Thank you for taking the time to leave us this fantastic 5 star review.
It's great to hear you're happy with your first order from Afibel.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
I was happy with the delivery tie and…
I was happy with the delivery tie and the quality of the goods I received.
11 april 2025
Antwoord van AFIBEL
Dear Mairi
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Lovely skirt
My daughter ordered this very well cut skirt.
She was happy with it, because she is petite and it’s not easy finding clothes to fit. My criticism would be the time it took to arrive after placing the order.
9 april 2025
Antwoord van AFIBEL
Dear Marina
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your daughter was happy with the skirt she ordered. We do aim to deliver all orders within 7 to 10 working days as these are shipped directly from our warehouse in France.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
I am still waiting for a refund for an…
I am still waiting for a refund for an item I returned nearly 3 weeks ago. Very disappointing.
28 maart 2025
Antwoord van AFIBEL
Dear Carol
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you're still waiting for a refund on your return parcel.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Great clothes and quick delivery
Great clothes and quick delivery. Plenty of choice and the sizes are brilliant as go up past a ladies 24. Loved the goods I bought and will be using their Web site again. Thanks to them my experience was a happy one.
9 april 2025
Antwoord van AFIBEL
Dear Heather
Thank you for taking the time to leave us this amazing 5 star review.
It's a great to hear how happy you are with Afibel.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
My order was delivered on time and I…
My order was delivered on time and I love it so much material is nice as well can't wait to order more stuff
1 april 2025
Antwoord van AFIBEL
Dear Lynda
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your happy with all aspects of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Only problem was with the website etc
5 april 2025
Antwoord van AFIBEL
Dear Freda
Thank you for taking the time to leave us this 4 star review.
I'm sorry to hear you found our website problematic.
If you would like to discuss this further please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Quick delivery and easy returns
31 maart 2025
Antwoord van AFIBEL
Dear Customer
Thank you for taking the time to leave us this good 4 star review.
I'm pleased to you hear your order was delivered in a quick and timely manner and you found it easy to make a return.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Good service and excellent value
Very pleasant member of staff took my order when I rang. He was so polite. The item arrived very promptly and I'm very pleased with the fit quality and value for money
29 maart 2025
Antwoord van AFIBEL
Dear Maggie
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with your purchase and I will be sure to pass your feedback onto the advisor who took your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
The courier Evri are unreliable and…
The courier Evri are unreliable and provide a bad delivery service. Also waiting for a refund of returned item. Can upgrade your service after that. Your online help to get help does not accept mobile phone number and most of us do not have a landline.
29 maart 2025
Antwoord van AFIBEL
Dear Mrs Luckwell
Thank you for taking the time to leave us this feedback.
I'm sorry to hear about your recent issues.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
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