Commande passée fin juin, reçue non complète. J’appelle depuis 3 mois pour obtenir un remboursement en vain… Le service clients vous mène en bateau et invente un nouveau mensonge à chaque appel. Un se... Toon meer
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Lees wat reviewers zeggen
Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... Toon meer
Bedrijf heeft geantwoord
Je ne comprends pas les avis négatifs.jai commandé vendredi, aujourd'hui mardi ma commande est arrivée.les articles sont de très bonne qualité avec des réductions de fou !certe il n'y a pas de suivi m... Toon meer
Items not received after 1 month. Tried to fill out online form but it won't take my telephone number so I will have to call them. So annoying. Afibel have resolved the issue promptly by supplyin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Damesmodewinkel
- Woonwinkel
- Lingeriewinkel
- Kledingwinkel voor grote maten
- Textieldrukwinkel
- Schoenenwinkel
Geschreven door het bedrijf
Afibel, place aux envies Mode et Maison ! Depuis 1954, Afibel accompagne toutes les envies avec une mode actuelle, confortable et pensée pour toutes les silhouettes. Au fil des années, la marque a développé un véritable savoir-faire autour de la mode femme, de la grande taille, de la lingerie, des chaussures et de la mode homme, avec une attention particulière portée aux coupes, aux matières, au confort et à la liberté de mouvement. Parce que se sentir bien ne s'arrête pas au dressing, Afibel élargit son univers pour proposer toujours plus de choix autour de la Maison. Décoration, mobilier, linge de maison, literie, cuisine, rangement ou encore jardin : nos collections permettent à chacun(e) de créer des espaces qui lui ressemble et de se faire plaisir au quotidien. Notre ambition est simple : vous offrir plus de choix, plus de liberté et plus de plaisir, aussi bien pour vous habiller que pour aménager votre intérieur. Afibel sélectionne des produits qui associent style, confort et praticité et développe régulièrement de nouvelles collections et nouvelles collaborations afin de répondre à toutes les envies Mode et Maison. Nos équipes sont implantées près de Lille, dans les Hauts-de-France, où nous cultivons depuis toujours des valeurs de proximité, de savoir-faire et d'attention portée à nos clientes et clients. Sur Afibel.com, retrouvez nos collections de vêtements femme et homme, lingerie, chaussures, accessoires, beauté ainsi qu'un large choix de produits pour la maison, la décoration, le mobilier et la literie. Notre raison d'être : permettre à chacun(e) de se sentir bien, sûr(e) de soi et libre d'avoir envie !
À vos côtés avant et après votre commande
Geschreven door het bedrijf
- Besoin d’aide ? Nous sommes là.
- Une question sur un article, votre commande, votre livraison ou votre retour ? Retrouvez de nombreuses réponses dans notre FAQ Afibel.
- Des achats en toute sérénité
- Paiements sécurisés, plusieurs moyens de paiement et possibilité de retourner vos articles : nous mettons tout en œuvre pour vous proposer une expérience d’achat simple, pratique et rassurante.
- Toujours une bonne raison de se faire plaisir
- Chez Afibel, les envies s’accompagnent régulièrement de privilèges et d’avantages : livraison offerte selon les offres en cours, remises, opérations spéciales et autres attentions à découvrir tout au long de l’année sur Afibel.com.
Plusieurs solutions de livraison
Faites-vous livrer où vous le souhaitez.
Selon les produits commandés, Afibel vous propose différentes solutions de livraison : en point Mondial Relay, à domicile, en bureau de poste ou en consigne Pickup. Pour certains articles de nos marques partenaires, des services de livraison adaptés peuvent également être proposés.
Contactgegevens
Frankrijk
- serviceclient@afibel.net
- afibel.com
3,4
Gemiddeld
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van AFIBEL
Dear June
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your order and find it great value for money.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
The dressing gown is a little bit too…small and short
The dressing gown is a little bit too small and short,next size would be too big. I have actually wasted my money.
5 mei 2025
Antwoord van AFIBEL
Dear Maureen
Thank you for taking the time to leave us this feedback.
I'm sorry to hear the dressing gown did not fit as expected. If you wish to return this for a full refund, please follow the instructions printed on the returns form that came with your parcel.
Kind regards
Simon
Afibel Customer Service
Was carefully packed and delivered.
5 mei 2025
Antwoord van AFIBEL
Dear Monica
Thank you taking the time to leave us this fantastic 5 star review.
I'm very pleased to hear you're happy with your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Antwoord van AFIBEL
Dear Mrs Taylor
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your order arrived in a prompt and timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Very disappointing
Of the 5 items delivered yesterday, 3 were the wrong size and NOT what was ordered. Very disappointing!
25 april 2025
Antwoord van AFIBEL
Dear Hamish
Thank you for taking the time to leave us this feedback.
I'm sorry to hear of the issue's you've experienced with your order.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Antwoord van AFIBEL
Dear Helen
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your parcel was delivered in a prompt and timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Antwoord van AFIBEL
Dear Gill
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your cardigans fit well and you find them great value for money.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Difficult to contact
Items not received after 1 month. Tried to fill out online form but it won't take my telephone number so I will have to call them. So annoying.
Afibel have resolved the issue promptly by supplying a direct email which is far more convenient than telephoning.
Thank you
15 mei 2025
Review zonder uitnodiging
Antwoord van AFIBEL
Dear Ricky
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you have not yet received your order.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
Antwoord van AFIBEL
Dear Joyce
Thank you for taking the time to leave us this amazing 5 star review.
I am pleased to hear that you are happy with the service you received when placing your recent order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Delivery taking ages.
I would like to do a review but havnt received my items yet.
It's now taking ages to get goods from Afibel.
1 mei 2025
Antwoord van AFIBEL
Dear Mrs Birmingham
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you have not yet received your order.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
afibel …
i hve not recived my goods yet they where ordered 2 weeks agowhen will i get themvery slow servicemy mum ordered these on may 1stmy mums name is pauline
1 mei 2025
Antwoord van AFIBEL
Dear Lynne
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you have not yet received your order.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
I’m still waiting for my delivery I…
I’m still waiting for my delivery I ordered on 30th April. It’s now 13th May. No word about the delay it’s very bad service 🥲. I won’t be ordering from this company again
30 april 2025
Antwoord van AFIBEL
Dear Carol
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you have not yet received your order.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
Still not received the order very cross…
Still not received the order very cross please refund the money as your not going to deliver
30 april 2025
Antwoord van AFIBEL
Dear Elizabeth
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you have not yet received your order.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
Still not received the goods
30 april 2025
Antwoord van AFIBEL
Dear Mrs Devonport
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you have not yet received your order.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
Antwoord van AFIBEL
Dear Mary
Thank you for taking the time to leave us this brilliant 5 star review.
I am pleased to hear that you are happy with all aspects of your recent shopping experience with Afibel.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Slightly dissatisfied customerI just cannot understand when you are…
I just cannot understand when you are given a discount and ref to apply when ordering on line you state the ref but don’t get the discount and are told you don’t recognize.
I had a £20 discount for being a good customer but didn’t get it because you then have another discount ref. But I do like Afibels clothes etc.,
29 april 2025
Antwoord van AFIBEL
Dear Jenny
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you have been unable to order from our catalogue on our website. If you would like some help and a guide of how to do this, please could you send us an email to service@afibel.co.uk where one of our advisors will be happy to help.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Stretch stretch .package was delivered with care
The package was delivered with care. But sorry i’ve returned it.
16 april 2025
Antwoord van AFIBEL
Dear Mrs McKenna
Thank you for taking the time to leave us this great 5 star review.
I am pleased to hear that you received your order in a timely manner however, I am sorry to hear that you needed to make a return. Just to let you know, returns can take up to 14 days from the date of posting to be received and processed in our warehouse.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
The delivery was quick and the product…
The delivery was quick and the product is very good.
29 april 2025
Antwoord van AFIBEL
Dear Christopher
Thank you for taking the time to leave us this brilliant 5 star review.
I am pleased to hear that you are happy with the quality of our clothing and that your order arrived in a timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Not being given a returns label
28 april 2025
Antwoord van AFIBEL
Dear Mrs Park
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you needed to make a return. I can confirm that we do not provide a returns label with our deliveries. Please click the following link to view our return options and guide: https://www.afibel.com/uk/guarantees
Kind regards
Nicola
Afibel Customer Service
Purchase items over numbers of years…
Purchase items over numbers of years and always been extremely satisfied with quality and service
29 april 2025
Antwoord van AFIBEL
Dear Edna
Thank you for taking the time to leave us this amazing 5 star review.
I am pleased to hear that you are happy with the quality of our clothing and also the service you receive from our team whilst placing your orders.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
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