AIB Reviews 

went to branch to open a deposit account.After waiting a considerable time to make contact with any staff I was told that I needed an appointment to do so. I could only get one for a week later. I arrived for my appointment only to have difficulty making contact with any staff. After about a half hour a man who turned out to be the manager approached me. A member of staff was then sent to deal with me. I was told that the person that my appointment was with was out sick & to make another appointment. No question of my being contacted to advise of this. Next appointment met with a cranky lady who advised that I must have a current account to set up a deposit account. This was set up & I was told to open the deposit account online myself. Attempts made to sell me all types of financial products. Identification papers given to them on first visit lost

Met a really helpful girl at customer service at the Athy branch today 23/09/2024. I was having an ongoing issue with my AIB app so I called in before lunch and it was all sorted in 10 mins. She was very patient, pleasant and a pleasure to deal with.

What goes right with them they scam their customers with messages like we are waiving your fees only to be hit by 66 euro quarterly fee in the same quarter they tell you your fees are waived

I have to laugh at the outdated system the AIB use. I needed to pay a bill from my internet provider. Got the IBAN number off them and tried paying in the app. Denied, phoned AIB and I was told I would have to add them as a bill paying company. But that would have to be done online with the random reader thing, because of security reasons. Haven't used that little thing in years and the battery was dead. Was told they would send a new one, would get it in 3-5 working days. Needed to pay today as I'm off on holiday for 3 weeks. I could drive 8km to the bank and pick up a new one. They did suggest I call the internet provider and pay over the phone. So let me get this straight, I can't use the AIB app to simply add a company to be able to pay a bill because of security reasons but they think its safe to give some unknown guy in a call centre in Mumbai my full name, address, d.o.b., phone number, bank card number, expiry date AND card security code.... is the AIB gone off its rocker?

Have being on to AIB customer service 3 times over last 2 weeks due to issues with my card. I would like to commend each person I dealt with. They were all so knowledgeable and so helpful, and all Irish. A complete different experience to other call centres that gave been outsourced where I unfortunately, experience issues with dialect. I have now mastered the task of getting through to speak to a representative so that would be my only small reservation in recommending them as not very easy trying to get there! Well done to all on the other end of the phone.

Bad customer service

I've been with AIB for more than 20 years. I cannot rate them highly enough. Their customer service is great. Very helpful to me recently when I had huge issue talked me through it and resolved everything very quickly. I am so grateful for their help and speedy service. Customer for life.

Existing customers 30 years trying to open a joint account with my wife who is also AIB customer complete joke. One staff tell you can only open in a branch make am appointment then told only on line. Issues with their system . Aib staff eventually help and inform me no more actions on our behalf. Account will be active in few days. 10 data layer receive email inforinng me accounts cancelled???

Although I am not a native English speaker, I am generally satisfied with my ability to speak English. When I was on the phone with the mortgage advisor, she was speaking extremely fast, and sometimes I needed to pause before answering the questions because bank terminology is complicated even in my native language. As she put me on hold, even the advertising was amusing, I could hear her commenting on my English to someone else.
"Her English is very bad."
It is true that my English is not as good as that of native speakers, but I was able to graduate from college, obtain a good job, and have many friends from Ireland. It was a very disappointing event for me. It makes me feel so sad.
AIB should increase the advertising volume or train its staff to not comment customer's imperfections.
Thank you

Impossible to close an account online, useless telephone customer service while my card was put on hold.

It’s usually a decent bank… as long as you don’t change your phone number. It took me countless phone calls and a mandatory branch visit to access my online banking when I lost my phone.

I understand that security it’s important but there really should be some other ways to get into your account.

Friendly and efficient customer service from Natalja in AIB, Tuam, much appreciated

My card was blocked due to fraud. Big thank you to AIB who caught it straight away and made sure that it was investigated and the amount taken from my account was returned. Also, thank you to the customer service agent who was really helpful in dealing with this matter.

I want to highly commend your customer service representative, Clayton, for his exceptional handling of my recent account access issues. Despite the frustration of being blocked from accessing my account while abroad, Clayton remained calm, informative, and genuinely helpful in guiding me through the necessary steps. His professionalism and willingness to address my concerns have not gone unnoticed. While I understand the importance of fraud prevention, I hope that the company can streamline the process for individuals like myself who live abroad, making it easier for us to manage our finances remotely. I appreciate Clayton's assistance and the advice to try again in 48 hours, and I look forward to a more seamless experience in the future.

telephone options are awful.
verification process abyssmal
app awful

Getting really annoyed with the security side of things and the app. Got my card blocked for trying to deposit to my trading account, spent 15 minutes on the phone (which was like the Spanish Inquisition) with them, topped it up... Went to top up something else... Blocked again.

Get Revolut and save yourself the hassle.

I had my card blocked while in Ireland due to so called "suspicious activity". I have to forgive though the bank and its employees. Despite the embarrassment and the mistake they called me Monday to unlock the card.

At the end, for those who suffered for the same actions of AIB take care of 2 things:
1) You should call the bank in advance of your trip abroad and inform them that you are going to be in the diff. country and that they must not block your card, out of suspicion
2) Expect an SMS from the bank if your card is blocked. To unlock your card is as simple as replying to the message back.

Wish AIB will make a better effort in publicising this important procedures, vital for customers.

I give 2 starts only because of the phone call I received today (Monday), to clarify this details, even if it was after I returned from Ireland.

Every time I go in. There is a large queue. 1 teller open. Several times I see others behind the blind. Ask them to open another window. No joy

Its been a week since I lost my old phone while logged in on the AIB app. Now I have a new phone and I am trying to login and the AIB app shows that I am still logged in on the lost phone.

I went to AIB Shop street and explained this to them, and indicated that I cannot access my old phone to log out, and I seem not to be able to receive OTP/Verfication codes from them on this new phone. Shockingly, the staff at Shop street said this is a new issue and they have never had such a case, and called Dublin office and the person on the line said the same.

I was sent off to Three/3 Ireland who are my service providers and they said I should be receiving the text.

At the moment I haven't been able to access my account for over 2 weeks, and I am being sent back and forth.

Cant AIB just deregister me on the lost phone? I have all the documents to prove that its my account. I can receive calls on the number, I have access to the email address registered to the account, proof of address etc.

It seems like an indicator of a system that lacks foresight. Now that it's a new case, can't there be a new way to address it? Where is the innovation? Why not develop automated call logins?

Disappointed.

What a shambles of a Bank, tried to apply for a Platinum credit card, website says to use their online app, but the thing is when you use their App it wants you to open a current account.
I called and they say, no problem we can do it on the phone, I spend 20 mins going over all the details and in the end the person says sorry I can’t process it, you need to verify your PPS number in an AIB branch.
Okay, so next day I went into the local branch gave all my details, PPS, Payslip, Credit record, current account statements and drivers licence. I heard nothing, rang a week later and they lost the copy of my drivers licence.
Back into the branch and they took it again. Heard nothing, called again. Apparently the branch didn’t submit the details into their system. Finally got text to say that details have been verified. Called to enquire, told the person that did my application was on holiday and they would send an email to their manager to enquire.
Another few days past and I called again. Only to be told because my PPS and other details were verified after doing the application I now need to do the application again.
Well that was the end of the conversation, I don’t need to be dealing with a bunch of incompetent bankers.