AIB Reviews 

The AIB app has become almost unusable for Android phones. I've just tried to enrol for the biometric selfie-check and obviously it doesn't load.I used to do everything with the app for years. Now it's just so frustrating that I barely open it to check my balance...

Can we send someone to check on the staff at AIB? Every person I have dealt with has been an absolute miserable git. Every one seems like they have been chained to their desks for their entire lives. One person was absolutely no help at all, the other one must of just watched the boy in the striped pyjamas before I chatted with her and the other seemed like he was doing a mean version impression of uncle Colm from Derry Girls. Honestly, I now believe in hell after chatting with these folks because truly they must be living it right now. Maybe start up some basic personality or “how not to be a complete d**k on the phone” training because it’s not so hard to be nice to someone when they’re being fairly pleasant and looking for help opening a bank account. Bad form AIB.

Jamie Keating is an outstanding employee with excellent customer service. I’ve called for assistance with my account several times over the past years, he has always been a delight to deal with. This is the type of person every company should have!

Been with AIB for several years, they have never let me down, special thanks to Scott for his excellent customer service

They are currently refusing to let me access my bank and withholding my own money from me maliciously. Was on call with two operators who refused to help flat out as to why my banking app wasn't working and the first one basically said I need a card reader at home? and then the second one Amy after ten minutes of getting me to uninstall my app with someone parroting behind her then told me at 5.01 pm to hang up turn my phone off and on and try again and call back if it didn't work. I wasn't aware that they close at five but i'm sure Amy did as I was more or less fobbed off till tomorrow which I'm sure will go even better considering my experience within the last half an hour. I'm so excited

Can't be trusted with your money. I reported a fraudulent transaction on my account and they did nothing to resolve the issue. Customer services staff give wrong information.

4 days to transfer funds - complete joke. The same transfer with N26 takes 30 seconds. WTF is wrong with this cr@ppy bank that they think it's acceptable for such poor service?

Aib has block my account so many times over their usual paranoia. I will be moving to BOI for better experience. Both their app and internet system is way outdated to other countries.

I saved 1000 a month and for 12 months I got 16 euro for all my hard work. put your money in an other bank I am done with these I will put my savings with revolute at least they will give me interest on my money each day.it was the Irish tax payer who bail out the banks when they went bankrupt now they make billions and can't even respect there own customers.I hope loads of people read this and leave your crap bank system .Fu-uk you Aib

In swords branch today with my 90 year old mother, no chairs for customers and only 1 desk open, after 35 minutes I asked for the manager Ray Malloy. He would not come out to deal with the queue of approximately 25 people who were all standing in line behind me. An absolute disgrace. He left his staff to deal with the ‘valued customers, some of whom had used up their lunch break to stand in this queue! The local shop gives better customer service and we don’t pay maintenance fees to them every month.

The Irish Government and or the Banking regulator should be imposing massive fine on AIB for their incompetance. How can the largest Irish bank have what possibly could be the worst banking website and app in the world. AIB you are a disgrace and an excuse of a bank. We should have let them fail and collapse during the financial crisis.

Get your act together AIB, your app is a disgrace.

Omg I am a customer of AIB for 17yrs.. today I got through a women Rosaline Woolridge was her name..a horrible girl to deal with.. we rang to try and get an account for a relative currently residing in Ireland. After all procedures cause I was nearby to try help with English the girl was extremely rude and didn't want to process with opening the account..the more we been blocked trying to open and account..that girl need serious training to deal with customer..we turned to bank of Ireland instead so.

Everything takes ages. You also cannot count on being helped in the branch - all they say to do it online yourself. I wasted so much time trying to do basic things as opening an account etc. Products not working straight away. Very disappointed overally. As a Polish person I’ll tell you one thing, Irish banks are 100 years behind Polish ones… really.

Mary and Paul were brilliant and so helpful with our whole mortgage process, couldn't recommend enough.

Hi . My name is Konstantin.
I have been a customer of your bank for 13 years.
I have to transfer money to Estonia several times per month for my mother.
And i don’t understand why I can’t add this transaction to payee?
And i can’t do easy transactions from aib app. Every single transaction i have to use browser. Find my mom’s details, find my bank card , find my card reader, fill the transaction form and use this special tool ( card reader) . There is no any option to save this transaction. Why it is still so complicated in 2024 😔

Diabolical..without doubt the worst customer service .
Money that was previously ordered .after being told come and collect it ..and queuing for 10 minutes to be told I have to come back as the safe does not open until 10.30. And que again...

AIB has legitimately the worse app ever made for document upload. It is a customer experience nightmare. Struggling with an IT bug they mentioned but nothing has been done in weeks to help us out.

Reaching out to support is useless as they will bounce you back into endless loops.

If you find comparable rates with other banks please save yourself some time as AIB is not interested in doing business with you.

Update. Issue resolved, I finally found someone competent that ticked the right setting and the portal was unstuck again. My tip is keep on calling until they help

Customer service employee very condescending during our interaction.