AIB Reviews 

Was onto AIB today 21-02-25 to 3 support staff, Kelly, Una and Alex. These were top class ladies at their respective jobs, were very customer focus and each had an unwavering desire to to assist me in solving what was a complicated issue. They conveyed a happiness in their roles and so were pleasant to deal with. Thank you Kelly, Una & Alex.

Your bank is awful.. worst bank ever.. you cant even make any transaction on weekends.. wed have to wait to tye mext working day… all you care about is security forgetting customer satisfaction.. you deserve 0 starts by the way…. Awful bank..

Worst experience for mortgage advice. We have dealt with other branches of AIB. Never had such an experience but Ballincolig was the absolute worst. Maybe the advisor was having a bad day - but they were highly unprofessional and rude. They very rudely asked me why I was earning a low income!! That is none of their business - all documents required were given to them and they could have done their job and just told us what the bank can give us for mortgage. That's all they needed to do! But numerous times they just said 'you haven't earned enough. Why is that? Why did you earn so low? What happened? You worked in retail shops. This is not good enough money.' I was so shocked. They even had contempt for me working in a retail shop 😂

Maybe they are a good advisor for people who have money and are earning well. But I wouldn't recommend this branch for any working class with no high income to show this advisor.

I would give them 0 stars the customer service is dreadful they want everyone to have an aib app which does not suit everyone they are a nightmare to deal with

They rejected my overdraft application because my account was overdraft for a couple days in the last six months... Why do you think I'm applying???

With the introduction of modern systems like Revolut, Irish banks feel very far behind. I presume it is an issue on the backend with security, which while understandable is something which needs to be addressed. Further, a phone service needs to direct you immediately to a provider. The modern customer is savvy and will do a significant amount online. If I am ringing, I want to be directed to a person as soon as possible.

I have banked with AIB for well over 20 yrs when it was tsb and my experience today was awful. I had done a bank transfer to a man who was going to get rid of some trash for me but to cut a long story short he had asked for a deposit which I paid he didn't do the job I phone the bank to ask for a recall on the payment to be hit with the payment went to the right account and they couldn't recall the money. I told the person at the bank I felt as though I had been scammed because I haf been trying all day to get a hold of this man who I transferred miney to jn good faith that he would call and do the job but the bank were not helpful not one bit. I am disgusted to be banking with them I am in the process of closing my account and opening with progressive building society

I cancelled direct debit 3 times over several months and AIB still let city bin take 126 euros out of account, untrustworthy bank, avoid like the plague, will be closing my account

At the time of applying for a credit card, it was advertised that an authorised user could be added but during the application process it was advised that a form would issue the card to complete. No form arrived and when I followed up I was advised this option had been discontinued after I was approved but it was not forewarned or advertised anywhere. Blatantly misleading customers and falsely advertising services.

I have been able to insure several things with AIB and always a swift reply and customer service that picks up the phone.
So far no complaints but pleasantly surprised.

Excellent service from call centre credit card division.

AIB a bank for the Middle Age. I am a customer and I rely mostly on my Bank of Ireland account. With AIB I need a card reader to make a bank transfer. AIB lives in the Middle Ages, I cannot access the app on my phone if the time on my phone is a few minutes early or late. ONLY TROUBLE with AIB. Quarterly fees more expensive that BOI.

Solid. Great customer service. Secure.

AIB Travel insurance seems to have a reason not to pay out. Under written by Chubb.
On September 15th we arrived at Terminal 2 for our Aer Lingus flight. The Terminal itself however was shutdown due to a power failure. It took us 90 minutes just to get into the Terminal, which was heavily congested with passengers and baggage handling which didn't work.
The up-shot of this disaster is, that we missed our flight.
Aer Lingus had no other options for us and as we were trying to get to Edinburgh as my mother had been admitted to hospital, it was rather urgent.
We decided to pay the extra and booked a Ryanair flight which had 2 seats available in 3 hours time.
I decided to claim recompense from Aer Lingus. They refused, so I resorted to my Travel Insurance.
Surely the would pay out for a missed flight, which was no fault of mine.
No, because a faulty Terminal was not listed under any policy section. EU 261 regulation does not apply as the flight was not delayed. Just me and my wife.

Tried to open a business account, took 2 hours to complete their 28 page very complicated application form online. Waited 1 week, then it got rejected due to an address typo and the business area not matching the Companies Office exactly. Crazy stuff, no email or call asking me to correct the errors, just Voided. Only solution is to start the online process again from the start (and probably make the odd error for it to be rejected again) or have them post out a 28 page paper form for you to complete again from scratch (and probably make mistakes as its so complicated) and post back and forward between other required signatories and AIB. Do not even attempt to open a business bank account with AIB if you value your mental health. When you call their staff they are also condescending and unhelpful. Avoid this bank, it's Mickey Mouse.

Contacted AIB online banking Dec 15th to get my Internet banking registered to new device, after my original phone was taken. James (Kelly?) provided an excellent customer service experience - friendly, reassuring, knowledgeable and capable - I finished my call with him totally aware that I was in safe hands. Really top class customer service - thank you James!

Customer service is slow and the complaint system is sh!t.

Horrible bank. Expensive, the app is always malfunctioning, going against progress and convenience. I've been trying to pay something for almost an hour, and the app doesn't work. They charge fees for everything every three months, extremely expensive. Meanwhile, other modern and digital banks offer 100% better service with no charges. This disgrace of AIB shouldn't even exist. We are held hostage by this rubbish because of the country's dependence on this outdated structure. Fortunately, its days are numbered. If I could, I'd give 0 stars.

Absolutely and utterly impossible to understand how to use online banking to pay a bill etc. The logic behind their methods is like something a child would come up with. All over the place.