AIB Reviews 

Abi - AI assistant - waste of time.
Card services - hard to reach.

Absolutely awful. Ai layer repetitive and useless for a simple query about increased fees. 'Real' person just as bad! Not reading my query accurately, giving false information about charges! Useless. Avoid. Would give zero stars if possible

I sent money through then thinking that they would be more reliable then Wise or Revolut. 8 days after sending my money, I got a return payment with the same code, but I received less money! I do hope they are not charging fees, because not only AIB failed to send the payment, but I sent 3 emails to the Capel Street branch, but they ignored me. I got no reason why it returned. 
See everyone, this is the way AIB treat their customers. Look at their score! If you do bussines, RUN! You have any idea the headache AIB is causing me.

I needed a top up on a loan without really knowing how to do it. I walked into AIB Shannon and met Bank Official - Anne Downes - who helped me through the process and within days my application was successful. I have always found the Team in AIB Shannon to be friendly, helpful and courteous. Míle Buíochas Anne Downes agus Foireann AIB Shannon, Co. Clare.

Absolute trash. Every time I want to login it says error, every time I order online food shopping I have to try about 6 times before it goes through. I just want to spend to my money when I want not when I'm told. Seriously thinking about changing banks over this.

As soon as I get my query sorted I will be looking to change to an alternative bank. When has AIB made it so difficult to get anything done. Ive been waiting since the end of April for a callback, now Ill hold my hand up and say I did miss calls due to my working hours but subsequently called into the AIB branch to get my query sorted. Again I had to call customer service in the branch and was advised I would be put on a callback list. Im still waiting, called them again today to be adcised of the same. I also got a new phone and tried logging into my AIB Internet Banking to be advised I need to wait 3-5 business days to receive a code by post before I can log back into it. I understand security breaches etc. Also called the Internet Banking helpline to be told the same, "sorry you will have to wait for the code" This is absolutely ridiculous. I listen to radio ads which say if you have any queries call us today and we will be glad to help. Ive received ZERO help. A very frustrated AIB customer. I hope I will have better luck once I change banks!!!!!

How can a banking app from a major bank be so bad? So many times I try to log in and it says service not available. If you manage to input your login in details it can still throw you out or just hang up. The same security screen will pop up multiple times even after you have put in details. All of this has happened to me several times.

Great advice and patience with the advisors on a recent deposit account setup for a reasonably large sum of money, as the sum was significant wanted to make sure we chose the correct product for our needs. The QFA involved was very helpful and presented all of the options after a 1 hour consultation and questionnaire was completed to determine risk appetite.

The most convoluted bank to use. My biggest gripe is that after years of complaints they still require the card reader. Closing my account soon due to the quarterly fees and the lack of improvements in customer experience. Feels like this bank will always be stuck in the past

Try to get a loan on app, app tells me to ring a number number tells me to go to grafton St grafton Street tell me to go to finglas I tell them to go to hell these people do not want to help you ,put your money elsewhere ,time wasters

I hate AIB. This bank will cease to exist in 10 years. It would have been long gone if it wasn’t for the tax payer bailing them out and they repay with shite technology, ridiculous penalties for missing DD. I got penalised €10 for missing a SO from my Current Account into my own AIB Savings Account. Oh and I now have to submit a written letter and hand deliver it into my branch to close the account, what year is it 1991?

Beth Maher from AIB Killaloe is the most efficient, courteous, knowledgeable member of staff that my husband and I have had the pleasure to deal with. She solved our query quickly and answered all our questions and made herself available if we had any future queries. It is wonderful to have a positive experience. We want to commend her commitment to good customer relations.

I`m just waiting for my savings account to mature, and I will close the account and cancel my credit card. It got too expensive. No match to Revolut or N26! Thank you for the last 22 years, but I will not overpay for something I do not use!

I used to transfer money from my AIB account to revolut which went through instantly. However since they introduced their own revolut style system it's taking a lot longer to hit my revolut account. AIB seem to be playing a game here

I am writing this to warn others about the appalling level of service and sheer clerical incompetence at the AIB Westport branch.
On Monday, 9th February, I drove an hour to this branch specifically to close all my accounts. Despite the bank being empty, I was kept waiting for OVER AN HOUR to complete a simple request. I followed every instruction given by the staff member at the customer desk: I cleared the remaining balances (€22.50 and €4.75) in cash on the spot because they "couldn't accept a transfer," and I handed over my physical bank cards. I was explicitly reassured that my accounts would be closed the moment I walked out the door.
I have now discovered that none of my accounts were closed.
To make matters worse, AIB is now slapping me with additional bank charges on accounts that should not exist. It is entirely unacceptable that a customer is penalized for the gross negligence of staff who failed to process a simple closure after an in-person visit.
I live an hour away and have already fulfilled my "in-person" obligations. I will not be driving back to fix a mistake made by your team without seeking full compensation for my fuel and time.
I expect an immediate reversal of all accrued charges and written confirmation that these accounts are closed. The lack of professional accountability here is staggering. Save yourself the headache and bank elsewhere.
I am with Revolut now and WHAT A DIFFERENCE!

Had an issue with a payment lock isn’t unusual with their poor tech - was left holding 8 mins during work hours. I gave up. What sort of company in 2026 thinks this is acceptable? It’s no surprise Revolut has swooped into Ireland, got themselves 3m customers in 2 years! WAKE UP AIB!!

Utterly impossible, maddenig and unreliable phone authentification system, either on phone app or desktop online banking system. Constant glitches and breakdowns. Phone staff have no clue how to sort it out. "I'll refer it to our IT team" - nothing happens. Appalling service. Basically I cannot access my bank account. If you are thinking of switching to this bank. DON'T!!

I have been a customer for the bank for 10 years. It has a poor service in all areas possible. They charge for service that I do not use and then charge again if I don't have enough money. It's like a loop where they make money out of nowhere using customers for this. Unfortunately, Ireland always ask for an Irish bank so I they have locked me in. Looking forward to move everything in Revolut as they are fair competitor and do not take advantage from customers. Also I don't believe AIB is doing well. They're getting smaller and I hope to see more competitor taking over and offering better service.

Terrible APP
I have been locked out of A I B Mobile App ever since the bank Fascilltated a fraud by Amazon.es
My local branch don’t know why S C A was bypassed
I have had an account there for over 48 years and now i can’t log on

With each payment I have to enter a number from their outdated and awkward to use calculator. It's difficult to see and one has to remember big long numbers that result from using this calculator