AIB Reviews 

No queuing system. No estimated wait time
No call back option.
Its 2026, Not 1886!
43 minutes today to pay a credit card bill. Said they were missing info. I asked them what info they were missing. They said the could not tell me. Said somebody would call back to take payment. Nobody has! What a joke. You tried to pay and they make it as difficult as possible.

Went into a branch to close a business account and also open a personal one. Took an hour to close the account meanwhile had to book an appointment to open one…which is not available for a week…. How is this a modern banking experience????

Please review my complaint! I just spoke with support, and they were rude to me, constantly interrupting and raising their voices. When I asked to change the operator, he just talked and did nothing! Terrible service! I'm sure you have a recording of the conversation and can check it. There shouldn't be employees like that.

I went to my local branch in kilrush co Clare today and the service I received from Amanda was outstanding, she is a credit to the aib organisation. Amanda's can do attitude and professionalism never waived during our long interaction. I needed assistance accessing my account that I had not used in many years and the app was not playing ball. after she had exhausted all she could do in branch instead of fobbing me off she was straight on the phone to the online team and got it rectified. She then advised me what would happen next and advised of the time scales. I was truly impressed with the service I received, in 10 years time I may not remember Amanda's name but I will always remember the way she made me feel and that was valued as a customer. Thank you

Not just this time.. always.. there was just one teller working(lovely guy)I was 2nd in the queue and ended up having to get a chair for the frail pensione ahead of me in the queue.. we were 20 mins waiting.. she asked another member of staff if she could get seen as she had a hospital appointment within the hour.. there was nobody to assist.. why is it always such a nightmare to bank physically.. it definitely isn’t lack of profit driving staff shortages.. I don’t know how the staff tolerate the stress

Had two accounts with AIB and closed one. My online banking was then set up the active account. This worked for 2 days then had errors. This account was only used for mortgage so when an online payment was made for home heating oil to be delivered (No oil at this stage, house freezing) I could not accept it on the app.
Rang AIB helpline and the woman tried everything that she could but company policy meant they had to post out a code to login within 2 -5 days. On top of that the address was the old address although our statements are being sent to the new address so that had to be changed also adding another delay. Absolutely ridiculous procedures in place by this company and bank of Ireland are no better. Would advise revolut, stay away from BOI and AIB at all costs.

Taking a mortgage with AIB was the best experience I had, and wouldn't be my fisrt mortgage, but after banking with them for so many years this time I decided not to use a broker but to apply directly with the bank. The whole process to smooth and so easy. Couldn't recommend them more. 10 stars

I would give 0stars if I could. After years of dealing with aib shite I've had enough. Me and my partner got a lovely trip to Egypt and since we knew the bank can block your card if you use it in a different country we have made an effort to go to the local branch and inform the bank that we are going to Egypt and that all the transactions will be made by ourselves and will not be fraud. Bank told us not to worry and for the first week we had no issue paying for goods or taking local currency out of an atm but second week we try to make a 800e purchase in the shop here in our hotel and bank issues fraud warning. I called the bank, spoke to a lad that said he sorted it and should be all good. Transaction declined once again and again and again. Trying to speak to anyone else there on the phone has not resolved a thing and we are stuck in Africa with no possibility to pay for anything and not a single cent to even buy a bottle of water. Got absolutely embarrassed in front of not only the shop owner but also reception staff, making us look like we can't pay for things on our holidays. To say that we are way above the level of fuming is the least. As soon as we're back I am taking all my money out and closing the account with a hope of finding the bank that treats their customers more seriously and in case of issues like this sorts problems out as expected, not leaving their customers in a foreign country with no way of using their hard earned money. Strongly not recommended if you like to travel. Hope they won't ruin the last few days of our holidays entirely.

I am deeply disappointed with the level of customer service at AIB. My recent experience reflects a severe lack of professionalism and accountability. I contacted customer support regarding a serious issue with my account, and the representative I spoke with repeatedly failed to provide clear answers or assistance. Instead of genuinely trying to resolve the matter, she became dismissive and even threatened to hang up during the conversation which is entirely unacceptable behavior for a financial institution handling customers’ money.

I was assured that a manager would follow up with me; however, I never received any call or communication afterward. This demonstrates not only neglect, but a systemic failure in how customer concerns are handled.

This situation has caused unnecessary frustration, wasted time, and left me with no resolution to the issue I raised. For a bank of AIB’s size and reputation, this level of service is shocking and completely unprofessional. Based on this experience, I cannot recommend AIB to anyone who expects reliability, respect, and proper customer care.

The waterford branch is fantastic to deal with

AIB , can we stop reading card readers? The world has moved on and we should be allowed to transfer with just a SMS code.

Went to AIB Abbeyfeale,Limerick to transfer money to Western Union was not familiar with the self service kiosk ,however MARIE was most helpful and guided me through the process .
Also because it was a euro Bank transfer AIB to Western Union Bank there were no transaction fees( ( only Western unions €20 fee).The same transaction to Western Union done at a post office .
An Post transaction fee would be €167.00.

Today I went to lodge €300 (6 x €50 notes) and order some foreign currency. There was only one person in front of me who was at the counter & just finishing. After being at the counter for 20 minutes I had to leave before the transactions were done. The girl serving was so slow it was ridiculous & my husband was waiting outside & had an appointment in a few minutes so I had to leave it. It’s such a farce that there is only 1 teller but surely if that’s all they have it should be someone who can serve quicker.

I am currently out of the country and ordered a card for delivery to the country where I currently located. I called AIB for an ETA and I was told that the card had been shipped by post - the post office of the country where I am located for next couple of months has been defunct for many years. In addition AIB cannot provide any tracking details so I have no idea where my bank card is. I was not given the option for express delivery which I would have gladly paid for. I am in a difficult predicament because I cannot use my money and I cannot even order a digital card until the arrival of the physical card! It is extremely outrageous.

They are shamefully slow and behind the times. Got a new phone and I’ve to wait 3/5 business days for a code to come in the post to get access to my online banking. While every other bank I can get access to immediately even foreign bank account. The are just so behind the times.

Uses coercion and extortion with threats over some missed loan payment due to business cashflow issues, that I promised i would sort once funds are in. No flexibility at all. Won´t give me 14 days - want the money now, end of month or I get put on some list. Never mind I am a long term customer and have paid over 25K back and we are down to the last 5-6 months of that, so very little over all. And also I have paid lump sums whenever i could, and it was my intention to do so again. They claim they sent letters - never got them. So without warning they cancelled my card. They are disgusting and greedy and now they totally ruined the customer relationship to what end? It is not like I can just shit money on a "Turdsday" afternoon. They want money now but I don't have it - that is it. What can I do? It has not been a good year. I am sure there are worse payers than me. Shame on them... oh and forget about restructuring anything, that is never an option. May as well use subprime lenders or some local mafia/drug gang as there is little difference it seems. Also i could send them invoice copies to prove it is really just waiting for funds that is the issue.

I had a problem with a bank because of overdraft fees. I closed my account because AIB was basically scamming me by charging €10 a day. They promised they would close the account, but I later found out they didn’t. Then they told me a lot of nonsense. Only after they received a pre-court letter did they finally close it. Otherwise, they would have kept it open after my request to close it, charging me €10 a day for a low balance on an account that should have been closed long ago. I will never take a mortgage with AIB.

I recently had my internet banking hacked while in Marbella Spain on holidays, not only did AIB not question the 6000 EURO being transferred out of my account in the early hours of the morning in a foreign country (never before did I do it) they told me almost immediately that they were in no way accountable (by letter) NOT EVEN A PHONECALL, an institution I have been a member of since my teen years, I would advise anyone to look elsewhere when opening an account, and any present account holders to close up and move elsewhere. A money grabbing business with no loyalty or respect for its clients.

Absolutely thieves took over a grand out of my account that I had already paid back, caused me to go over my over draft and probably going to charge me fees andimpacted my credit. All I did was pay the money back early and they took it out fully again.

The app has been awful for years. They are stuck in the past