AIB Reviews 

AIB are so poor at customer services it is beyond comprehension how the FSPO allow them to operate the way they do!

I am in AIB around 18 years
Very happy with them , Always helpful and kind
On desk or on the phone .
I hope will be the same in future.

Banking app won't allow me to pay one of my bills. Contacted help desk who said they were aware of issue and would add my case to ticket. Didn't sound if they were in any hurry to resolve it.
What use is a banking app that doesn't allow payments?

It was perhaps the most helpful experience I've ever had.Briefly it was the third time I had contacted AIB Customer Services about the same issue, namely why I could no longer top up my Caxton card from my AIB GB sterling account as I had been doing successfully for 22 years. The automated message said I would now be called by AIB to confirm my purchase on the Caxton app. However that call never arrived and so I was unsuccessful in topping up my card. Finally an agent called Ruth from Card Services (Staff number: 82039) was so competent, so patient and so thorough that she resolved my problem. She even went further and led me through the process of unblocking unknown numbers which was the reason she initially had failed to get through to me on my mobike. Hence I am very grateful to her for her expert guidance through this process also.

Trying to relocate money and change address from my daughter account to Canada. attempted in 2023 and again today so the mail would stop at my fathers address who has passed and home sold.
attempted again today on the phone for 12 minutes and verified by staff speaking to my daughter only for them to come up with another excuse, they need a wet signature!

I I have had an account there for over 15 years and they refused to grant me a loan of 1,200 euros, where I am employed permanently 32 hours contract depends on the hours worked, but I always have over 40 a week and receive over 2,000 euros a month. Now I am sick and will be on Sickpay.2 weeks, they expect a certificate from my employer that I will return to work. I sent them a contract in which it is clearly written that sick pay is paid for each sick leave. Besides, in previous years I was employed for a 22-hour contract and received a larger loan from them which I paid in. Why do they include social welfare income in their loan applications when I heard that it is not included in the criteria for Income Apart from that WFPs for working people. .I am very disappointed and I am thinking about closing my account with AIB and opening one in another bank

Long delays and terrible customer service to open a business account. Not worth the no fees for Start Ups.
We opened a Revolut Business Account in Minutes.

App hasn't worked well in years, website wont allow login without app so cant see transactions. 300euro fraud internet mobile top up from debit card and phone support wont tell me anything about the transaction, how it happened or how to get it back. I have to go in person to the branch to close the account when I return to Ireland. Just a joke of a service/support.

⭐️⭐️⭐️⭐️⭐️

I’m very happy to share my experience with AIB Bank. After a difficult situation in another bank, where a large amount of money was stolen from my account, I decided to switch — and it was the best decision I could make.

Here, everything is clear, safe, and trustworthy. Even though the fees are a little higher, I have never lost even a single cent, and that gives me real peace of mind.

The customer service is excellent — friendly, professional, and always quick to help. I truly feel respected and supported every time I contact them.

I’m very grateful to АIB Bank for their reliability and care. Highly recommended! 💚🇮🇪

Horrendous Indian customer service

Storming in like a bull
after the lovely introduction of the AI lady,
a service noticably made with a lot of care,

No hello
No recognition of me as a customer
No my name is so and so, how are you today
No,
immediately loud,
rude,
disrespectdul
incompetent,
not savvy at all.

Not able, or willing, to resolve any issue.

A complete waste of my time and effort. To be dissed and insulted.

I contacted AIB support to pair my new phone for accessing the phone app. I provided usual personal details. The support person initially asked for the last transaction and then requested the total balance on the account. I did provide a recent transaction, which I had to hand and which she had initially asked for. The support person was not very helpful, and then insisted that I provide the total balance instead. Awful experience.

Useless VISA customer service. I was sent the wrong trainers by a company in the USA. Not only they were wrong (men’s instead of ladies) but they were also fake. The company wouldn’t pay for the return although it was their mistake. AIB just told me to return them, never reply to my emails and closed the case and told me to deal with the suppliers who are obviously scammers. I will be changing to another bank as soon as possible. This is not the first negative experience I have with them. Not good. Avoid.

I've had an account for 25 years, they closed it down for no reason, only 70 euros in it. Made it impossible to unlock it, had to call the branch and send enough documents to get into north Korea, still didn't unlock it. And this is 70 euros. No wonder people are moving away from the big banks.

AIB is many years late to competing with the ease Revolut brought to money transfers. Now their attempt to match this has only succeeded in making money transfer between my own accounts much more laborious. This is compounded by the bank increasingly pushing customers towards online banking.

In a world where moving is becoming easier inertia is only going to keep me with them for so long, be warned AIB - your app sucks.

If I could give AIB 0 Stars I would. This bank is absolutely atrocious. The bank app is constantly plagued with glitches and bugs which make doing even the most straightforward tasks like sending funds almost impossible.

Their payment processes and infrastructure are totally antiquated which means delays for transfers into and out of the accounts are constantly delayed and frozen.

The small number of physical branches mean that it is a constant inconvenience of having to travel distances to use their in person banking services.

Honestly judged by every metric this bank is totally unfit for purpose.

It is for this reason that as a family we are in the process of closing all our accounts and switching to other banks.

Please do not use this bank. They are atrocious!!!

I’ve been trying since October 2024 to open a simple saver account with AIB, and the whole process has been a complete disaster. The staff never replied to my email, never rang me back — nothing. The account is finally open now, but I can’t even put money into it. Completely pointless. I’m closing it.

Yes, the staff are nice enough in person, but nice doesn’t make up for zero action or results. This is the worst bank I’ve ever dealt with.

PTSB is far better for personal banking, and for business I’d always go with Bank of Ireland. AIB? Absolutely not.

I received a letter that they will block my card because I used it twice in another country, of course they couldn't reach me because I'm not in Ireland, today I called the number from the letter, I talked to Victoria who didn't want to unblock my card because she thinks it's not me even though she got answers to all the questions, date of birth, street where I live, registration number, phone number, last transactions, 5 digit number

The customer service agent whom I spoke to on the phone was extremely rude and arrogant. She obviously has issues and should not be allowed to deal with members of the public.

It has taken over a year to Open a Joint Ac at AIB for two current AIB Bank account Holders who are brothers and have accounts at the same branch. The activation of the account was a protracted process nightmare. No one at AIB could answer questions to enable the set up of the account unless both of us visited the branch at the same time. We both live abroad which made this very very difficult.
Since opening the account we are not able to access funds to transfer to pay bills or move money to settle debts. The cards for the account are restricted and so cannot be used externally.
With more than 150k in an account i have contacted Phone banking to be told that due to a Iphone update my account transfer limit has been reset to 0 and will change to €250 per day and i cannot transfer any funds today or tomorrow. I am speechless at how bad AIB ARE AS A BANK. They hide behind excuses and acknowledge there process are terrible while being very pleasant and actively un apologetic about how bad they are. DO NOT BANK WITH AIB UNLESS THERE ARE NO OTHER ALTERNATIVES.

Review for Sophie at AIB – Outstanding Service

I had the pleasure of speaking with Sophie from AIB recently, and I just wanted to say how impressed I was with her professionalism, warmth, and efficiency. From the very beginning of the call, Sophie was courteous, clear, and reassuring. She listened attentively, addressed my queries thoroughly, and made what could have been a complicated process feel simple and stress-free.

What really stood out was her genuine patience and her ability to explain everything in plain, easy-to-understand language—no jargon, no rush, just real help. She clearly knows her job inside out, but more importantly, she knows how to communicate with care and confidence.

In a world where good customer service can sometimes feel rare, Sophie is a true credit to AIB. Calls like that are the reason I continue to bank with AIB. Thank you again, Sophie!