AIB Reviews 

Worst service, I tried to open an current account online , their pronunciation I don’t understand, I asked them speak little slowly, but they cut the call 4times after that I open an account in bank of Ireland , I couldn’t rating zero, if I can I would give zero rating for this service

Treated like a criminal trying to open an account, I was interrogated in the foyer , by a lady enamoured with her own self importance, one of the most unprofessional experiences ever. I walk across the street to a competitor.

Not going to lie I'd never heard of this bank until I'd become a victim of identity fraud that hmrc brought to my attention got to say they had absolutely no interest in trying to help me and obviously trying to cover the reputation of the bank, now in the hands of officials and I've been told there getting the same response.

Card locked while abroad, called their out of hours line and the man on the phone clearly had no interest in helping and sounded like he was outside with wind blowing in the background? Asked the home address and I gave him both my addresses and he said I needed to call back the next working day( this is Saturday!) to speak with someone during working hours? What can someone do in two days time that he can’t? So frustrating, immediately taking all my money from my account as soon as I can flippin access it

Just made another attempt to access AIB's new selfie check which they're rolling out to replace card reader services.
Another is the key word in that sentence.
Because every attempt to do so has failed so far.
And guess what ? Today's attempt was another failure.
Took the selfie on cue with the green light accepting the photo - then nothing.
Tried five more times then gave up. Again.
AIB's IT department - housed as it is in the monkey section of Dublin Zoo - is atrocious.
The app barely functions adequately and never when I'm abroad.
Fortunately most of my funds have long since been moved to a real digital bank.
I wouldn't trust them with this shower of pound-shop jokers.
To think taxpayers had to bail out these useless chumps years ago and they still behave like a small town rural bank with a whiff of manure wafting in every time someone opens the front door.
If you're thinking about trying to do business with them just ask yourself why there's a tsunami of appalling reviews of AIB on here.
I can think of at least two.
They are corporately lazy and amateurish.

Awful company, tried to change the company bank details and it’s taken 6 weeks and 7 emails and it’s still not done! They keep changing the request. It’s unbearable to deal with them.

Continued diabolical reviews and no action from AIB or the Irish government. IBB down nearly every other evening I go to do some business banking and then never able to pay without hours of effort online because of the integration for 3DS. Fed up and need a new provider

It's understandable that banks will push you to use online banking these days, however most banks provide an app for this that works. AIB do not. The glitches and circular 'technical issues' that bring you back incessantly to the login screen are legendary - just check a few reviews here. AIB need to get their software issues sorted out as a priority. This is most people's main interaction with the bank and it is uniformly terrible.

Had enough of aibs insane bank charges and late direct debit fees I'm also closing my account due to these issues and transferring to bank of Ireland even said to aib I was closing my account they didn't even try to keep me didn't care goes to show what they really think of customers would rather bank with anyone else except these anymore.

Easy to use, good service, simple internet access for transactions internationally.

I’ve been a loyal AIB customer for nearly 20 years with an excellent credit history, but my recent experience applying for a top-up mortgage has been extremely disappointing.

The process was marked by delays, inconsistent communication, and requests to repeatedly resubmit documents that had already been accepted. Despite assurances that my application would be prioritised, it dragged on for weeks with no clear direction or accountability.

I acted promptly at every stage — providing all required documentation quickly and even purchasing a new mortgage protection policy with AIB as advised.

The purpose of the loan was to carry out energy-efficiency upgrades, something AIB claims to support through its green lending products. Ironically, the process failed at the first step, raising questions about how serious AIB is about helping customers pursue sustainable improvements.

I eventually withdrew my application from the branch and submitted a formal complaint. If unresolved, I will escalate this to the Financial Services and Pensions Ombudsman.

Unfortunately, once this is over, I will also be moving my account and mortgage to another lender. A bank that promotes trust and long-term relationships should do better — especially for customers who have stayed with them for decades.

All correspondence and documentation related to this case has been retained and is available if required by Trustpilot.

The AIB app is total crap

Great support always at the end of the phone:
Lisa Asher was always there when I needed supoort ssetting up or managing issues I had to claim through the insurance.
No entering info into a webpage.

AIB Clonskeagh. The most efficient and empathetic staff Brian and Julianne dealt with my elderly mother today . I have to commend them on their courtesy, understanding and kindness to her. . She was treated very well and her banking requirements were met efficiently.

My local branch in Stillorgan looked into an issue I had with a bank transfer and sorted it for me promptly, patiently and professionally. I didn't have to go into the branch and I'd like to give Padraig a big thumbs up for sorting it for me. Well worth each of the five stars in this review.

To give 1 star is generous. I paid for the home through this bank held this account for years...
The level of respect i had was little to none.
I was victim to fraud and the fraud team more or less laughed at me.
Sneered and actually said how did you fall for that. The shock of lack of compassion was unreal i complained he tried his best was unable to resolve the fraud team refused to acknowledge it was a scam and i was a victim its like they wanted to avoid this they refused give any charge back said cus i authorised the transaction culdnt refund but each time i called i got a different story someone has to take an account for this
I will be closing my account having nothing to do with this greedy bank again they me me sick choose bank of Ireland my advice! Dont go near AIB very bad people they offerdd me no support no help no advice little to none i felt like a burden and they didnt hesitate when i told i was closing it they nearly told me how to instead of stopping me. There job is to keep customer happy but it proves who they really are if they didnt even bother to try help its very sad for them the amount of customers they will use lose...but their own fault i lost 6400 and i was further exploiated by AIB!

Lodgement machines don’t accept cash half the time cheque only always broke

No doubt the worst bank I have ever dealt with, in any country. Constant app issues like "updates", login and verification, still require card readers for certain things, they charge a fee every quarter for account management, no method ever worked to top up my Revolut (bank or card), the list goes on... Will be very glad to finally have all my accounts closed soon.

The approve function is absolutely ridiculous. I've missed so many time sensitive purchase agreements just because the alert just wouldn't come, the app was off line or any other "technical difficulties". Fix this please. Seriously considering closing my account.

Hi aib clondalkin ger was very pleasant and informative he knew exactly what to do to solve my issues and did it with in a very professional manner well done ger thanks for your help iff you need a problem sorted go see ger he's your man 5 stars tks mick national driving school