Samuel is a legend, I had some concerns this morning but within an hour my problem was resolved, I was able to get feed back, complete my last assignment and get reassurance about my closing deadlin... Toon meer
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Lees wat reviewers zeggen
Becc is amazing. She genuinely cares. Becc works hard to troubleshoot and problem solve. She remains practical in problem solving all the while still remaining supportive and working with students. Be... Toon meer
I was speaking with Marc, Brendan and Samuel who all help me better understand course work and book a coaching goal to better help me pursuemy education
Originally was pretty bad with ridiculous marking times and fails for bad reasons like photos submitted in wrong format or other nonsense. Feedback was pretty good but, a 2 weeks wait to approve a typ... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Australian Institute of Personal Trainers is a privately owned registered training organisation, specialising in a range of health, wellness and fitness qualifications which are delivered both online and face-to-face.
Contactgegevens
54-58 Brookes St, 4006, Bowen Hills, Australië
- aipt.edu.au
4,7
Uitstekend
696 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Marc got the job done.
Marc did everything he could to find a coaching session for me that would accommodate my life and work schedule.
7 april 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Hi Ben,
We’re absolutely delighted to hear about your experience. Thank you for taking the time to share it with us. It’s always rewarding to see our students progressing, and we’re excited to watch your journey in the Health & Fitness industry unfold.
Wishing you continued success in your career ahead.
Warm regards,
The AIPT Team
The staff at AIPT
The staff at AIPT, especially the Nutrition Faculty and Louise were honestly the best and made working together so much fun 🤩
1 april 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Hi Victoria!
Thank you for your feedback. I’m pleased to hear our team, particularly the Nutrition Faculty and Louise, made your experience both enjoyable and rewarding. We appreciate your support.
Great experience
Great experience, spoke with Francis he was great. Would recommend
1 april 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Thank you for your feedback. I’m pleased to hear you had a great experience and that Francis provided excellent support. We appreciate your recommendation.
Bad until Ollie saved the day!
Originally was pretty bad with ridiculous marking times and fails for bad reasons like photos submitted in wrong format or other nonsense. Feedback was pretty good but, a 2 weeks wait to approve a typo in the date is pretty ridiculous. Then Ollie came in and saved the day giving me a direct number to text when I finish an assessment that he will mark asap (within an hour).
1 april 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Thank you for your feedback. I appreciate you sharing your experience and acknowledge the earlier delays you encountered. I’m pleased Ollie was able to step in and provide timely support to get things back on track. We’re committed to improving our processes and appreciate your patience.
Very engaging
Very engaging, warm and friendly experience with AIPT so far. I completed my first online session tonight with Oliver and it was really fun!
I have only just started my course but the content is easy to understand and I am getting all the help I need.
26 maart 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Thank you for your feedback. I’m pleased to hear you’ve had such an engaging and supportive start, and that Oliver made your first session enjoyable. We appreciate your support and wish you every success with your course.
McCoy was very helpful and efficient in…
McCoy was very helpful and efficient in helping fix my issue with incorrect log in details
26 maart 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Hi Dominic!
Thank you for your feedback. I’m pleased to hear McCoy was able to resolve your login issue efficiently. We appreciate your support
Excellent customer service
Laine in customer service has always been an excellent source of help anytime I have contacted her. She has always solved my query efficiently and properly. I wish her and AIPT all the best.
26 maart 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Thank you for your kind words. I’m pleased to hear Laine has consistently provided you with efficient and reliable support. I’m also glad we were able to assist with your queries. We appreciate your support and wish you all the best as well
I did not receive an email with…
I did not receive an email with confirmation of my discussed appointment. I was supposed to have a support catch up with the nutrition department today 03/25 at 2:30, but I have not received any follow up. Please confirm.
25 maart 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Thank you for your wonderful review! We’re delighted that you had a great experience with us. We also appreciate your patience regarding the follow-up, and we’re glad we were able to get everything sorted out. Don’t hesitate to reach out if you ever need anything in the future!
Quick and efficient student support
Quick and efficient student support.
Samuel demonstrated this through effective and quality information,.
25 maart 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Hi Tristan,
Thank you for your feedback. We’re pleased to hear you received quick and effective support, and we acknowledge Samuel for delivering clear, high-quality information. We appreciate your input and remain committed to excellent student support.
Very helpful
19 maart 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Hi Kath,
We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!
All the best,
The AIPT Team.
Easy communication with efficient responses.
Very easy to communicate with. Very quick with there responses, and led me in the right direction immediately.
19 maart 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Thanks so much for sharing this great feedback with us, Sam!
We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.
Wishing you all the best,
The AIPT Team
Such an amazing AIPT team
Such an amazing AIPT team. Big thank you to Bec, Barbara, Ollie and Ben. Almost every time I called time, it would be one of them, they would be there to pick up the call and help me in anyway possible. Couldn’t have done the course without them
19 maart 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
It’s awesome to hear you've had such a great experience with our team, Mitchell. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.
All the best,
The AIPT Team.
Ollie is a legend
Ollie is a legend! Super helpful with answering the questions I had
17 maart 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Hi Patrick,
Thank you for your kind words! We’re so happy to hear you’ve had a great experience with us. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.
Thanks again,
The AIPT Team
Extremely disappointed
I was extremely disappointed with my experience studying through ACFPT. In my view, the course does not meet the standard one would reasonably expect for a qualification of this nature or its price point.
The learning materials rely heavily on long, dense textbooks that are dry, outdated, and largely based on rote memorisation rather than developing practical, real‑world skills. Much of the content feels disconnected from current industry practice, and the limited video material is also outdated and unrealistic. As a result, the course does not provide a strong or relevant foundation for commencing a career in the fitness industry.
The assessments were another major concern. Marking appeared inconsistent and unpredictable depending on the assessor, which undermined confidence in the fairness and reliability of the grading process. Tutor support was often slow or unhelpful, and exam questions felt unreasonable and poorly aligned with practical industry requirements.
Although I obtained the certificate, I did not gain any meaningful knowledge or skills from the course. I was genuinely looking forward to studying and furthering my education in this area, which makes this experience particularly disappointing. As someone who has studied and practised professionally for over a decade, I value high‑quality education, and unfortunately this course fell well short of that expectation. Had I known what I know now, I would not have enrolled.
13 maart 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Hi nadia,
We always aim to deliver a great experience for our students, and we are devastated to hear about your experience. It certainly isn't how we want our students to feel when you trust us with your education.
I have personally escalated your case to our Student Experience team who would like to speak with you directly. However, we can't accurately link you to our student records based on your username alone. We understand the frustration with asking you to contact another one of our departments, but if you could you send us an email to student.experience@aipt.edu.au with your contact information, our team will be able to get in contact with you ASAP.
Thank you,
The AIPT Team.
Antwoord van The Australian Institute of Personal Trainers
We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Tom. We can’t wait to see where your career in Health & Fitness takes you!
All the best,
The AIPT Team
McCoy was brilliant on the phone
McCoy was brilliant on the phone. Super helpful fella. Amazing student service. Thank you McCoy!
12 maart 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Hi Patrick,
We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!
All the best,
The AIPT Team.
Great support team
This was the second time I needed to call for support and they were amazing as always!
11 maart 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Thanks so much for sharing this great feedback with us, Lucy!
We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.
Wishing you all the best,
The AIPT Team
Samuel was very helpful 10/10
11 maart 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
It’s awesome to hear you've had such a great experience with our team, Oskar. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.
All the best,
The AIPT Team.
Caye was very friendly being lovely and…
Caye was very friendly being lovely and pleasant to chat too !! She explained all the information very clearly and was extremely helpful when I asked questions showing her knowledge that gave her the ability to help me 😁
11 maart 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
Hi Tracey,
Thank you for your kind words! We’re so happy to hear you’ve had a great experience with us. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.
Thanks again,
The AIPT Team
Francis was very helpful and easy to understand
Francis answered all my questions and offered other solutions. He was clear in his articulation so I could understand and hear everything he was telling me. He was most helpful and friendly. I appreciated his time to go through my options.
10 maart 2026
Review zonder uitnodiging
Antwoord van The Australian Institute of Personal Trainers
We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Adele. We can’t wait to see where your career in Health & Fitness takes you!
All the best,
The AIPT Team
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