The fragile 55" LG OLED TV was delivered.... 1. About 40 minutes after the advised time-slot (with an advisory phone call 30 minutes before arrival). 2. By two careful handlers (although only one... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
As planned they gave me a delivery window the previous night, called me 1 hour before the delivery to confirm the time, delivered on time and completely professional. A hassle free delivery, a large... Toon meer
Bedrijf heeft geantwoord
Lovely team of absolute gentlemen. Very helpful and strong. Please give these guys a pay rise as moving heavy mattresses all day with no support equipment must be detrimental to their backs.
Bedrijf heeft geantwoord
Through the tracking I was kept fully informed of their progress and they arrived within the allocated time slot. They delivered the item and removed the damaged item, no problem. I wanted to chec... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contactgegevens
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, Verenigd Koninkrijk
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4,6
Uitstekend
255K reviews
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Received a phone call prior to…
Received a phone call prior to delivery, Item arrived exactly as stated and was brought into the house exactly where I asked it to be put, Driver and assistant were very polite and helpful
8 augustus 2026
Antwoord van AIT Home Delivery UK Ltd
Thank you for your wonderful review and for taking the time to share your positive experience. We are delighted to hear that you received a phone call prior to delivery and that your item arrived exactly as stated. It's especially pleasing to know that our driver and assistant were polite and helpful, placing the item exactly where you requested. Your kind feedback is greatly appreciated and will be shared with the team.
Antwoord van AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Antwoord van AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your experience. We are delighted to hear that your delivery arrived on time and that our team was polite and helpful in bringing your item indoors.
Providing reliable deliveries and excellent customer service is something we take great pride in. Your kind comments are greatly appreciated and will be shared with the team. Thank you once again for your valued support.
Delivered on time
Delivered on time. Were pleasant. No dents in box.and were easy to deal with. Treated package with care and respect.
8 augustus 2026
Antwoord van AIT Home Delivery UK Ltd
Thank you for your wonderful review and for taking the time to share your experience. We are delighted to hear that your delivery arrived on time and that our team was pleasant and easy to deal with. It's especially rewarding to know that your package was treated with care and respect, and that there were no dents in the box. Your kind feedback is greatly appreciated and will be shared with the team.
thank you for being on time and keeping…
thank you for being on time and keeping me informed and being very attentive to customer needs
8 augustus 2026
Antwoord van AIT Home Delivery UK Ltd
Thank you for your wonderful review and for taking the time to share your positive experience. We are delighted to hear that we were on time and kept you well-informed throughout the process. It's especially rewarding to know that our team was attentive to your needs, as providing excellent customer service is our top priority. Your feedback is greatly appreciated and motivates us to continue delivering a reliable and customer-focused service.
They arrived dead on time and put my…
They arrived dead on time and put my delivery where I asked them no questions good service
8 augustus 2026
Antwoord van AIT Home Delivery UK Ltd
Thank you for your positive review and for sharing your experience. We are very pleased to hear that your delivery arrived on time and that our team placed it exactly where you requested. Your kind feedback is greatly appreciated and motivates us to continue providing reliable and customer-focused delivery service.
Good communication
Good communication. A phone call just prior to delivery was great so that I could meet them on the main road to guide them to my house. The two delivery guys were very nice and took time and care with my kayak delivery.
A much better delivery company than others I have to deal with.
8 augustus 2026
Antwoord van AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are so pleased to hear about your positive delivery experience. It's great that the pre-delivery phone call was helpful in guiding our team to your home and that our delivery colleagues were nice and took great care with your kayak. We appreciate your kind words and are delighted to know we provided a much better service than others.
Pleased with service
I ordered a single bed and was pleased with the delivery service. It arrived when expected, and I was kept updated throughout the whole process. Great communication and reliable delivery. Would recommend!
8 augustus 2026
Antwoord van AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your experience. We are delighted to hear that your delivery arrived as expected and that you were kept updated throughout the process. It's wonderful to know that our communication and reliable delivery met your expectations. We truly appreciate your recommendation.
Delivered on time
Delivered on time, phone call beforehand, polite driver. Good service
8 augustus 2026
Antwoord van AIT Home Delivery UK Ltd
Thank you for your positive review and for sharing your feedback. We're delighted to hear that your delivery arrived on time, that you received a phone call beforehand, and that our driver was polite. It's wonderful to know you experienced good service.
On time put it where i needed it.
8 augustus 2026
Antwoord van AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your delivery arrived on time and was placed exactly where you needed it. Providing reliable and convenient service is a top priority for us, and we are pleased that we met your expectations.
Good experience
Good tracking information and communication.The delivery arrived within the stated time slot and was left in my chosen safe place as directed.
8 augustus 2026
Antwoord van AIT Home Delivery UK Ltd
Thank you for your positive review. We're delighted to hear that our tracking information and communication met your expectations. It's great to know your delivery arrived within the stated time slot and was left in your chosen safe place as directed.
Antwoord van AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Antwoord van AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your delivery was excellent. Our team works hard to ensure every delivery is completed efficiently and with a professional approach, so it is wonderful to know that your experience met your expectations.
Advance notice of expected delivery…
Advance notice of expected delivery date and time window, then an update the night before and on the day tracking available. Delivery operatives phone just before delivery and deliver to where you request in property.
8 augustus 2026
Antwoord van AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Antwoord van AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivery van crashed into my gate snd…
Delivery van crashed into my gate snd broke it, i have had no reply ftom AITHD dedpiye several contacts/emails etc
I have pictures ofcthe incident
26 juli 2026
Review zonder uitnodiging
Antwoord van AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details and the contents of your review so we can address your concerns and provide assistance. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Time window was 1:35 to 3:35 which was…
Time window was 1:35 to 3:35 which was later and phone call just text saying would be sometime that day. I thought I would get call within hour
7 augustus 2026
Antwoord van AIT Home Delivery UK Ltd
Thank you for taking the time to share your feedback. We're sorry to hear that the delivery experience did not meet your expectations.
We understand your frustration regarding the communication received prior to delivery. We can see that a delivery time window of 13:35 to 15:35 was provided. While we aim to keep customers informed, we appreciate that you were expecting a call ahead rather than a text message advising that the delivery would take place that day.
Please accept our apologies for any inconvenience caused. Your comments will be raised with the relevant teams for review to help improve our communication processes moving forward.
Thank you for bringing this to our attention.
Antwoord van AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
delivery team polite and courteous
8 augustus 2026
Antwoord van AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Good communication on delivery times
Good communication on delivery times. Drivers were friendly and carried the item into the house for me.
6 augustus 2026
Antwoord van AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that you experienced good communication regarding delivery times and that our drivers were friendly and helpful in carrying your item into the house. We appreciate your kind words.
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