Alfred & Co. London Reviews 

Bought the ice necklace for my son and both he and I are very happy - a very good quality necklace with great prices and customer service.

I bought a gold necklace for my partner who wanted something he didn't have to remove in the shower– I chose this company purely because of the warranty stated on their website 'Warranty included on all our pieces for 100% peace of mind and hassle free returns.
All pieces are 100% sweat-proof, waterproof, and life-proof!'.

When the item arrived I removed it from the little plastic bag it came in, but the necklace was also sealed in this tight plastic wrap, so I left it in this to give to my partner.

As he was removing the plastic wrap, the chain immediately broke. I watched him open it normally, he wasn't pulling at it– although even if he did, I'd assume that life proof meant it could withstand a reasonable amount of packet opening? I'm not expecting a bullet proof item for the price, but reasonable durability.

I emailed the company, explaining what had happened and got an email back almost instantly, which came across like were doing me a favour, offering a 'one time replacement'. Which I obviously didn't want because the jewellery is clearly poor quality.

So I went back and requested a returns label, as I was not prepared to pay form my own pocket to return a faulty item.

They came back and said they wouldn't be providing a returns label. A few of my favourite quotes from the back and forth email chain are "The chain was sent to you in perfect working order" and "Sorry they were not sent out faulty". As Ive just watched someone open the packet with the chain in and it's very clearly broken??

Honestly feel like I was being gaslit. 😆

In the end, I went back quoting their "life proof" spiel from the website and asked "by life proof, does that exclude taking the item out of it's packaging?" and the response i got back was a simple "please return and we'll refund you the delivery fee as well".

So, whilst they DID refund me the shipping fee, as well as the cost of the necklace, I am still worse off because I had to pay to return these rubbish goods.

I obviously then came to Trustpilot to check out reviews and COULD NOT BELIEVE the attitude in the responses to some of these genuinely negative experiences. It's SO unprofessional!

The only thing I will say is that the replies via email were pretty immediate which is good. But I can't say the same thing about the quality of customer service– incredible poor, quite passive aggressive responses.

All top draw will be ordering again. Keep up the service well done

Good price, nice gold plated chain, fit and dimensions as described. Delivered quickly, nice storage walled included. No issues whatsoever - would buy from again

Incredibly hard to return and have to pay own postage for return.
Very low quality item.
UPDATE:
- The returns process is incredibly difficult because they do NOT provide you with a QR code/an easy returns process that they pay for, instead you have to pay YOURSELF for the postage and you have to make your way to a Post Office during their opening hours (IMPOSSIBLE for working people!!!)
- I finally managed to get to a Post Office to return my item, but they said that it has taken me over 30 days to return it so they won't pay for my returns, and they also won't send the chain back to me
- So now, I am left out of pocket for the horrible piece of jewellery anyway, and I have wasted a significant amount of time

DO NOT BOTHER BUYING FROM THIS COMPANY! THEY ARE RUDE, STEER CLEAR!!!!!!

Bought a necklace for my other half and he loves it. This is the 3rd time I’ve purchased from Alfred & Co. and I’ll be back again

Really pleased with my chain and bracelet will be back soon for my neck piece

Very good service, quick delivery and good quality

Great purchase of cross and pendant as a gift which was happily received.

Ordered and paid for next day delivery. 4 days later and still nothing. Tried calling but noone answers the phone.

Update. Still not recieved 2 weeks later. Tried ringing loads of times but never answer the phone. No replies to various emails. Total scam.

Update. Contacted by Royal Mail today who have stated the below.
Our tracking system indicates that Royal Mail received a Preadvice notification for the item on 07.02.2024. This is an instruction to advise us that an item is due to be posted. It is generated when a postage label is printed by the sender, it does not confirm an item has been posted or collected by Royal Mail.
Unfortunately, the tracking history for your item indicated that the item did not enter our network until the 15.02.2024.

Goes to show this company do not tell the truth.

Just had an email from them saying they are going to refund me minus £5.99 postage. I didn't get the item but they still want me to pay postage. What a joke.

Update. Still blaming Royal Mail when in fact its obvious you did not send it. What about you not refunding my postage to. No answer to that do you. My advice remains the same avoid this company at all costs.

Final update. Finally got a refund through my bank firstly for item cost then for the 5.99 delivery. This company are not genuine and it feels like a one man band sat in his bedroom operating. AVOID AT ALL COSTS.

I received my necklace and I absolutely love it. I will be coming back soon for the matching bracelet. Thanks, Josh.

I never got the order! I asked for a refund and they replied they would redispatch the item and have not heard back since.

And after almost months haven't received the order and neither a refund

Wasn’t sure about this website but thought we’d give it a go as my son wanted a chain that wasn’t going to cost a small fortune. Bought one and really pleased with it, so far it seems waterproof as well, and he loved it so much he bought the matching bracelet too. Good products, great customer service I’ve got to add too and very quick shipping and delivery.

Appalling jewellery. Bought a bracelet and it broke. Ordered a different bracelet and that broke.

Replying back to alfred. You say most of your customers look after their jewellery. The bracelet was worn once and fell off. The other bracelet was getting put on my sons wrist and the clasp broke. Like I said appalling quality of jewellery!!!!!

I have not even received my product yet - but i wanted to say the fast response along with my tracking number and support from the team was outstanding i thought this maybe a scam but the customer support has been 10/10 and I'm sure my purchase will also be great too.
what a lovely company to buy from.

Absolutely delighted with my chain. Looks and feels top quality and looks great on. My first purchase but definitely be purchasing more in future. Happy customer 😁 Highly recommend.

Great chain, looks really nice on and seems very strong and durable. I bought it as a gift for my partner who loves it!

Amazing product and good quality / true to size.

Every disappointed . I ordered a chain from this company on December 16 still have not received the chain. Tried emailing this company and Nothing. And can’t locate a phone number to call them but man they sure did take my money to pay them but I have not received my product. Not a good way for Company to run. / not sure where you sent an email to . But I haven’t received anything from your company nor have I received the product and I never received a tracking number for this product and what phone number can I can I use to contact your customer service at because there is no phone number on your website and I’ve tried to email you when I get no response.