Awful company. Measurements on website are all incorrect. Ordered three bras my normal size which are far too small and they refuse to refund me and said I have to pay £10 to return them. Wish I'd rea... Toon meer
Bedrijf heeft geantwoord
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Ordered 3 pack of bras, poor quality, poor finish, not true to size, asked for free return address in order to receive a refund from ‘Grace’ instead offered another pack which I declined then offered... Toon meer
Bedrijf heeft geantwoord
WARNING!!!.not a company you can trust with the 30days money back guarantee, false advertise customer service email with AI respond.. wish I read the reviews before purchasing money wasted with produ... Toon meer
Bedrijf heeft geantwoord
Absolutely crap company. Customer service is crap. Won’t send return address and cannot speak to anyone as there is no legit number. Wrong order sent and won’t give details to return. Will never o... Toon meer
Bedrijf heeft geantwoord
1,5
Zeer slecht
76 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Awful company
Awful company. Measurements on website are all incorrect. Ordered three bras my normal size which are far too small and they refuse to refund me and said I have to pay £10 to return them. Wish I'd read reviews first. Do not buy from them
6 april 2026
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@alivelyshop.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Nozzle gets clogged easily
The glue works, but the nozzle clogs easily. Have to clean it every time before use.
1 maart 2026
I’d just like the item to at least show…
I’d just like the item to at least show up.
Money taken and no confirmation of purchase.
25 februari 2026
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@alivelyshop.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Paid for rug and nothing
Paid for rug and nothing. Yes I’ve been scammed. What a nutter
23 februari 2026
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@alivelyshop.com ). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
Returns
I am trying to make a return all am getting is the run around lively shop when answer this review please tell why you will not provide return details and yes I know your email I’ve emailed you 6 times asking for you to send me the return details but you give no response
21 januari 2026
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@alivelyshop.comwith your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
WARNING!!!.not a company you can trust…
WARNING!!!.not a company you can trust with the 30days money back guarantee, false advertise customer service email with AI respond..
wish I read the reviews before purchasing money wasted with products you can't use
28 januari 2026
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@alivelyshop.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Cannot understand why
Cannot understand why , i ordered a sofa covers, took money out my account , same time as ordered , no email to say ordered , when its coming, cannot find order now . Why ????
24 januari 2026
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@alivelyshop.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Waiting for purchase wouldn’t even…
Waiting for purchase wouldn’t even give 1 star needs to be investigated - fraudulent will be reporting
15 december 2025
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@alivelyshop.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Good quality
My coat arrived roughly when they said it would ,it's a lovely coat good quality good response from them ,when emailed,meaning quick response,very good company,would definitely recommend.
10 december 2025
Review zonder uitnodiging
One star is too much.
One star is too much.. I tried to return the bras and sent many emails to customer service and although I got reply but not with instructions how to return the bras (which are in wrong size and poor quality). Now after 3 weeks of trying to return product I know it is a scam!!!!
1 oktober 2025
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@alivelyshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ordered confit bras they came after…
Ordered confit bras they came after weeks of waiting are awful badly made material is crap awful fit then no help with returns avoid this site like the plague
17 oktober 2025
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear customer, thank you so much for taking the time to share your feedback with us.
We apologize for the delay. We will report this to our shipping carrier and ask them to expedite delivery. We fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@alivelyshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Still waiting for my parcel ordered on…
Still waiting for my parcel ordered on 26th Sept meant to be 5-10 working days no parcel and waiting for a refund but nothing
17 oktober 2025
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@alivelyshop.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Great items at competitive pricing
Great items at competitive pricing, sent on time. The wife says very comfortable
5 september 2025
Review zonder uitnodiging
Customer service poor
I ordered two dresses. They arrived yesterday. The top and arms were so tight I couldn’t get them over my head. Contacted customer service by email and they answered but are going around in circles with same issues.
I have now complained and said I would contact my bank.
I have sent another email as the company suggested and one again they have replied with quote” we have answered your query “ and of course they have not !!!!!
They have offered me a partial refund and they don’t want the dresses returned. We have accepted and will give them to a charity shop.
26 september 2025
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@alivelyshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ignored by customer services
Terrible fit and quality, dress like a tent. Not as described.
Emailed customer services but had no reply at all, so guess I'm stuck with an awful dress I can never wear!
18 september 2025
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@alivelyshop.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
If i could leave 0 starts i would
If i could leave 0 starts i would! They have no idea about customer service, this is what they sent me after i complained about a delivery
"Thanks for your message.
If you want to return it ,you should afford the shipping fee,our factory is located in abroad ,the shipping fee will be expensive .We don't recommend you do that .
We can resend new product to you, but we hope you pay 12.8925 GBP shipping fee . Do you accept it?
We don't need you to return the received package, because this international freight is very expensive
Waiting for your reply
Regards"
So I told them where to stick it, now looking for review sites to share my experience with this shower of s***s
9 september 2025
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@alivelyshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Still waiting for an agreed refund…
Update. 4November. After lots and lots of emails and promises, refund arrived. Only taken 6 months. Will never deal with this company again
Still waiting for an agreed refund since May. I just keep getting 'we will deal with your request'.
What a terrible company , I suspect that the positive reviews aren't real but are made up.
16 mei 2025
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@alivelyshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Support bra's with no support
Hi, I ordered some sports bras from here, they were meant to be full support bras, when they arrived they were poor quality not as described, the back of the bra was so that it wouldn't support anything, trying to get in contact with customer service, but can't find a phone number so emailed them and was told I had to pay for the return, I don't see why I need to pay just because they are selling poor quality items, sent email telling them this but have not had a reply, I won't be buying anything here again.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@alivelyshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ordered 3 pack of bras
Ordered 3 pack of bras, poor quality, poor finish, not true to size, asked for free return address in order to receive a refund from ‘Grace’ instead offered another pack which I declined then offered £10 and to keep bras, I accepted as I thought it would be better than nothing. Their website doesn’t let you write a review! Very misleading adds, total waste of money!
13 augustus 2025
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we prioritize your concerns and will resolve the issue. We fully honor our customers' wishes. We stand behind every product. If you have any further questions, please contact our customer service email at service@alivelyshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Supportive bras
I ordered the 'supportive' pack of 3 bras. The bras arrived 8 days later. They were cheap and nasty and absolutely no support whatsoever. This company's claims about these bras is very misleading. I have told them I will return them and I want a full refund. They asked me to send photos and or a video. I am not about to send photos of my boobs hanging out of their useless bra!
08/08/2025
I have this morning received an email from Grace informing me I will receive a full refund and I should dispose of the items.
I am very pleased to confirm I have received a full refund. Good customer service 👍
7 augustus 2025
Review zonder uitnodiging
Antwoord van Alivelyshop
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. Please send us pictures of the product and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@alivelyshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
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