Allegra K Reviews 567

Suit fit perfectly. Got to me in timely manner

The coat I purchased as a gift was good quality and super cute! The recipient didn’t care for the color, and thought the fit wasn’t quite right either, so customer service was a huge help! They resolved the problem!

At first I was disappointed to not get any communication about my order. Could not find out a shipping date, and needed this jacket by a specfic
date. But by reaching out by e-mail and explaining my problem, I was refunded my total amount. As I was happy to get my money back, still don't know why I didn't get my order. I can only assume it was either out of stock or shipping was taking too long. Either way, thanks for my refund!

Ordered the red coat. Granted, it was a great price but I was disappointed to see the coat wasn’t lined. Makes it seem a bit low quality. I’ll still wear it and it is warm.

Great customer service, very responding team.

Satisfied and happy with customer service and quick responses. Good quality products.

Quick response after delay in logistics of shipping. Thank you for your responsiveness!

I placed an order for Christmas presents way too late...totally my fault, but the tracking was easy and the customer service great. Each time I sent an email, it was personally and kindly answered within 24 hours...great customer service!

The order process has always been seamless and my wife loves everything I've gotten her from Allegra K. Keep up the great work and products!

The item i ordered is high quality but the sizing on the coat i ordered runs one size smaller so i returned it and i confirmed they received at a warehouse in my city but they said it'd be 30 days for a refund. This was early December. I really needed the $, which was almost $100. I reached out and asked and sure enough the customer service rep responded that they have issued my refund and when i checked my bank acct it was there. I appreciate the high quality products at good deals and the customer service is AMAZING. I will definitely will be ordering here next winter. Thank you Meng and Allegra-K!

I needed to return one skirt from my order of four items. Their site says free returns within 30 days, and I explicitly followed all of their instructions. They first emailed me an offer of $10 back for an item that cost me $37.29 and I could just keep the skirt (which doesn't fit!), and if I didn't want to do that, they would send me the return label. I, of course, turned down the $10 offer and requested the return label. Then the next day, they emailed me this... "Since you used the coupon code, the actual payment amount for the item is $37.29, I have specifically requested a refund of $20 for you. You can keep the item, donate it, give it to a friend, or simply dispose of it. Are you satisfied with our proposal?" Again, I responded that it was NOT satisfactory!! I wanted my FULL refund since that is what their site says I could receive. I told them that they could send me a prepaid return label or not, that part was up to them, but that I expected my full refund regardless!!! They emailed me the exact same $20 offer again! So then I emailed them that I expected to receive my $37.29 refund immediately. I got no response!!! So, I emailed them again requesting the full refund. Again, NO response!!! And they didn't even give me the $20 refund!!! It looks like I am simply out of luck! Stuck with a skirt I can't use and out $37.29!! So, I figured the least I could do is warn others that this company is a FRAUD and DO NOT DO BUSINESS WITH THEM!!!!!

I have not worn either pair yet but they exactly like pictured! I just wish the one pair came in half sizes. I went up to the next size a little big but it's a ankle boot so I will wear a short sock inside to make it fit better! Always a solution
Otherwise very pretty!

Beware of buying anything from Allegra K around the holidays. My assumption was that the 30 day return policy would be extended through the end of January for purchases made in Nov and Dec but I was wrong. Additionally, customer service was rude and distant when I expressed my concerns. It is clear they are responding from a far playbook. I will not be purchasing anything from this company again.

EDITED TO ADD -- Allegra K claims they gave me a partial refund. They in fact did not.

My daughter ordered a fur shrug for a wedding and it arrived in good time. The shrug is of great value and good quality as is depicted on the website. She was very pleased with her purchase.

Delivery takes forever! No way to track or communicate. During the order they did not state when this jacket would be delivered.

Wrong brand, wrong colour and wrong size. SAK60541

Commande effectuée;article trop petit,mais pas de tailles supérieures.AUCUNE POSSIBILITE DE RETOUR,
AUCUN REMBOURSEMENT=UNE VERITABLE ARNA- QUE,et du chantage pour que vous gardiez un vête-
ment qui ne vous va pas !!
En plus,une livraison tardive et du bas de gamme: de
la très mauvaise qualité dans les finitions.

The return order process should be improved. I did not like that I had to email customer service and negotiate with them. Although they gave me $50 back over $63 and I could keep the item, I would have preferred to have a full refund and not keep an item that I will never wear because it does not fit.

I ordered a coat and i loved it. I had a little issue with the size and I sent them an email and they answered promptly and were very helpful and resolved my issue right away