Allegra K has great customer service. They were quick to respond to my questions and concerns, and they usually got back to me the next day. Even though they shipped from another country, I thought th... Toon meer
Bedrijf heeft geantwoord
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The quality of the clothes materials are very poor but the prices are equally for a great quality clothing and this is why I trust they were a great products but it was deceiving. Then I returned it a... Toon meer
The website is great, the clothes didn't match the cut or quality I was hoping for - but they can always go to a different maker, which I bet they will. I'm here to talk about their customer service.... Toon meer
Bedrijf heeft geantwoord
You've seen it... the selection is massive to start off. Now let me tell you how responsive customer service was. Great communication and my order was rushed out and delivered ahead of schedule. An... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Allegra K® is an online fashion store. We aim to provide superior quality clothing at a reasonable price for everyone. We own an intense and complex supply chain and a talented designer team in this industry. We always listen to our customers' opinions and strive to find innovative ways to improve and deliver the most satisfying products. Regardless of a diverse range of body types, personality, and gender, you can find clothes that fit.
Contactgegevens
Room 1111, 11/F, Metroplaza, Tower 2, 223 Hing Fong Road, Kwai Fong, New Territories Hong Kong SAR (Note: this is not a returning address), Hong Kong
- +852 24838901
- cs@allegra-k.com
- allegra-k.com
3,8
Goed
569 reviews
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ALLEGRA K: SITE FRAUDULEUX ,N'ACHETEZ PAS !
Commande effectuée;article trop petit,mais pas de tailles supérieures.AUCUNE POSSIBILITE DE RETOUR,
AUCUN REMBOURSEMENT=UNE VERITABLE ARNA- QUE,et du chantage pour que vous gardiez un vête-
ment qui ne vous va pas !!
En plus,une livraison tardive et du bas de gamme: de
la très mauvaise qualité dans les finitions.
8 december 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Brice,
I'm sorry to hear that you're not 100% satisfied with this.some sizes options were out of stock , therefore we could not sell it anymore.
besides,our customers service team has work time.we also clarify that we will reply all customers mail within 48 hours of the working day.about return policy,please refer this page:https://www.allegra-k.com/pages/return-policy
please feel free to contact us because we could not find out your transaction ID via this user name: cs@allegra-k.com
sorry for this inconvenience.
Best regards,
Allegra K
The return order process should be improved
The return order process should be improved. I did not like that I had to email customer service and negotiate with them. Although they gave me $50 back over $63 and I could keep the item, I would have preferred to have a full refund and not keep an item that I will never wear because it does not fit.
10 december 2025
Review zonder uitnodiging
Antwoord van Allegra K
HI Nicoletta,
Thank you for your feedback. We’re sorry for the inconvenience you experienced with the return process. Your comments help us improve, and we are working on making our return system smoother and more user-friendly. If you need further assistance, we’re here to help.
Best regards,
Allegra K
I ordered a coat and i loved it
I ordered a coat and i loved it. I had a little issue with the size and I sent them an email and they answered promptly and were very helpful and resolved my issue right away
21 november 2025
Antwoord van Allegra K
Hi Sandra,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Dresses I ordered had no shape to them
Dresses I ordered had no shape to them, the fit was baggy. I am trying to return them.
21 november 2025
Antwoord van Allegra K
Hi Valerie,
I'm sorry to hear that you're not 100% satisfied with this.due to jet lag issue,that was our Sunday when you asked .and our customers service team already replied your mail,please check your mailbox,sometime mail is in spam.please double-check.:cs@allegra-k.com
sorry for this again.
Best regards,
Allegra K
Horrible I need to return this it is…
Horrible I need to return this it is too small. You have not made that a good experience.
26 november 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Anna,
I'm sorry to hear that you're not 100% satisfied with this.I just checked that our customers service team sent the return label to you on 26th Nov. and you replied us as well.we are confused that you means 'not a good experience'.if you have more advice, please contact our team, they will follow up any issues.
hope you have a nice day!
Best regards,
Allegra K
Antwoord van Allegra K
Hi Sanja,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
DO NOT RECOMMEND
I strongly recommend NOT ordering from Allegra K. They sent me a damaged coat.
I sent them photos of the damaged coat.
I ask for a return lable. They have not sent me a return label. I have sent them several emails. Very disappointed in Allegra K !!!!
17 november 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Anita,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via mail.due to our colleague deals with a lot of emails,sometimes we could not reply right away.but we will be follow up definitely.plz wait for patiently and confirm your inbox,our email may be sent into spam.
sorry for this inconvenience.
Best regards,
Allegra K
WARNING
I strongly warn others about ordering from Allegra K. I ordered four small tops, and the sizing was completely inconsistent—one was too small, and another was far too big. Their return process is unreliable. They provided a return label but then falsely claimed they never received my package, even though tracking proves it was delivered. Customer service is unhelpful and inconsistent. I am still in the process of trying to get my money back through a PayPal dispute. Based on my experience, I do not recommend this company and advise EXTREME caution if you are considering ordering. I wish I was warned.
3 november 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi LJ,
I'm sorry to hear that you're not 100% satisfied with this.according to this user name,we find out so many transactions with the same name in our backend.can you please contact our customers service team : cs@allegra-k.com
they will be follow up this issue.sorry for this inconvenience.
Best regards,
Allegra K
Return process could be improved
Return process could be improved to remain competitive. Unlike Shein or Amazon which shopping app that allows you to easy return your order, but Allegra is set up with customer service that reaches out to you and try to negotiate that you keep your order instead of returning for 30% refund. Although this is an option, but why would I want 30 % refund and keep something that I cannot wear.
24 november 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Norfariza,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team gave you 3 options.keeping that item and returning 30% refund that's one of options.not demand. also,we offer choice that you can pick other items for exchanging.we also said if you do not like those options,we can send you return label.have you read our full mail that we sent you first?kindly reminded,our customers service team sent you return label already.please check your mailbox and reply us soon.
Best regards,
Allegra K
Sketchy Customer Service
The return policy is a joke. I tried to make a return well within their rules and got nothing but pushback. Never received the return label I paid for.
24 november 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Elissa,
I'm sorry to hear that you're not 100% satisfied with this.as I knew that you accepted our customers service team our advice that you keep the items and we refunded fee includes tag fee.after we talked,we have to apply the payment for refund.therefore,please wait and we will give you back.
Best regards,
Allegra K
Rude and unhelpful
We placed several orders over the last few weeks and I did not have the most plesant expirence. One order had several indigo pea coats in it, the shipping said it was split into two packages- at the same time I had an order for 1 of the pea coats but in pink. We recieved all the blue coats, but we never got the pink coat. When I sent an email to customer service they would not help me. I explained to them what had happened and they insisted that there was no way the packages could get mixed up. They asked me to take a picture of the package and the blue jacket- but we had already thrown out the package. So, I ended up having to order another pink one and basically lost out on the $66 of the original pink one ordered. They were rude over email, and would not help me what so ever. I would have tried to return everything but we had ordered the jackets for a musical we have opening tonight.... so we had to use them and do anything possible to get the matching pink one in on time. But, I will not be ordering from them if I do not have to.
12 november 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Kimberly,
I'm sorry to hear that you're not 100% satisfied with this.we asked our staff of our warehouse,and they confirm that they sent clothing with right option to you.can you please take a picture of those items and share with our customers service team double check,and they will know what the next step.sorry for this inconvenience.
Best regards,
Allegra K
Lovely dresses
Bought 2 dresses -red and pink. Both are XL and fit perfectly. Nicely around my neck, and through my hips. Both are winners🏆
17 november 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Gienn,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
THEY MISLEAD ABOUT RETURN POLICY
They state on their website that returns for full refunds are possible, especially for first time customers. THIS IS NOT TRUE
I spent about $50 on a dress which didn’t fit, and I didn’t like the style so I requested a return. They gave me some other options like an exchange or coupon, and I asked for a full return. They then told me I could keep the item and they’d offer me a measly $13 refund. THIS IS AGAINST THEIR OWN POLICY
BEWARE THEY DO NOT ACCEPT RETURNS
12 november 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi DDaisy,
I'm sorry to hear that you're not 100% satisfied with this.after communicating with you,we achieved consensus that we receive your parcel we will refund full amount for you.it maybe will takes some times,please wait for it patiently.
sorry for this inconvenience.
Best regards,
Allegra K
Both of my tops are beautiful and can…
Both of my tops are beautiful and can be dressed up and just casual. Love them both.
22 oktober 2025
Antwoord van Allegra K
Hi Leslee,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Good material quality but sizing was…
Good material quality but sizing was wayyy off. It was definitely too large. I ordered an XS.
6 november 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Lien,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team tried to contact you via email last Friday,wanna communicate changing this item for suitable size.but you do not answer us until this time.we still look forward to your reply then we can follow up this issue.
Best regards,
Allegra K
Incredible customer service
Incredible customer service. I had a slight problem with my delivery and they answered right away (within 12 hours) and took care of the issue. Also the product was really perfect. Leopard skin high boots--who can resist? Adorable with almost every outfit.
6 november 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Phyllis,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Loved the bright colored shirts I…
Loved the bright colored shirts I purchased. They fit well and were very comfortable The fabric was slinky, stretchy soft, the other was more like a thicker t-shirt material. Both wear very well,
2 november 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Bernadette,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Fits to size
I ordered a 2pc suit and a dress. Both fit very nice . They fit to size. I will definitely be ordering from Allegro again.
21 oktober 2025
Antwoord van Allegra K
Hi Anita,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Antwoord van Allegra K
Hi Wendell,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
I love the blazer
I love the blazer . It is the exact size for a petit person like me . I’m 1’52 tall 127 pounds and ordered a small size . The material is light not heavy at all. I’ll wear it to de office with skirts , dresses , dress pants even with jeans and leggings.
22 oktober 2025
Antwoord van Allegra K
Hi Nidia,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
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