Allegra K has great customer service. They were quick to respond to my questions and concerns, and they usually got back to me the next day. Even though they shipped from another country, I thought th... Toon meer
Bedrijf heeft geantwoord
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The quality of the clothes materials are very poor but the prices are equally for a great quality clothing and this is why I trust they were a great products but it was deceiving. Then I returned it a... Toon meer
The website is great, the clothes didn't match the cut or quality I was hoping for - but they can always go to a different maker, which I bet they will. I'm here to talk about their customer service.... Toon meer
Bedrijf heeft geantwoord
You've seen it... the selection is massive to start off. Now let me tell you how responsive customer service was. Great communication and my order was rushed out and delivered ahead of schedule. An... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Allegra K® is an online fashion store. We aim to provide superior quality clothing at a reasonable price for everyone. We own an intense and complex supply chain and a talented designer team in this industry. We always listen to our customers' opinions and strive to find innovative ways to improve and deliver the most satisfying products. Regardless of a diverse range of body types, personality, and gender, you can find clothes that fit.
Contactgegevens
Room 1111, 11/F, Metroplaza, Tower 2, 223 Hing Fong Road, Kwai Fong, New Territories Hong Kong SAR (Note: this is not a returning address), Hong Kong
- +852 24838901
- cs@allegra-k.com
- allegra-k.com
3,8
Goed
569 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Sizes are really small or huge
Sizes are really small or huge. Emailed multiple times to return my order and no reply back. Terrible customer service!
16 september 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hey Rachel,
I'm sorry to hear that you're not 100% satisfied with this.every item page we have the measurement form for referring.you also can contact our customers service team before buying,they will assist to choose the suitable size for you.due to we could not find out your transaction via this user name in our backend,can you please contact our customers service team,they will help you to solve return issue.sometimes our reply mail runs into spam.plz try to search mail address : cs@allegra-k.com
sorry for this inconvenience.
Best regards,
Allegra K
It looks cute and lovely dress!
It looks cute and lovely dress! Your good customer service is outstanding!
11 september 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Maria,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Bon rapport qualité prix si et…
Bon rapport qualité prix si et seulement si vous avez déjà un fer à vapeur ou une machine à vapeur. Les plis dans le matériel ne sont pas parti après un lavage à l'eau tiède et un cycle de sécheuse.
8 september 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Roxanne,
I'm sorry to hear that you're not 100% satisfied with this.due to long-distance transport,clothing was extrusion.we kindly suggest you to hang it on for serveral days.it will be recover smooth.please do not hesitate to contact us if you have any questions : cs@allegra-k.com
Best regards,
Allegra K
The merchandise was exactly as…
The merchandise was exactly as advertised and it was true to size. The material was very good quality. I will definitely shop with Allegra K.
15 september 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi LaSonya,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Happy with my purchase
The jacket I purchased is exactly what I was expecting/hoping for. Highly recommend.
13 september 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Jenny,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Good Customer Service
Order didn’t fit quite as expected but I liked the items. The customer service experience prompt and efficient.
11 september 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Donnis,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Got back to me quickly nice product…
Got back to me quickly nice product just don’t fit me well
10 september 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Priscilla,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
The tops were lovely but didn't fit me…
The tops were lovely but didn't fit me properly. Allegra gave me a full refund and I am very happy with their response.
9 september 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Marie,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
I have yet to receive my refund for the…
I have yet to receive my refund for the two blazers I returned back to them with the shipping label they provided which indicates that the package was delivered on the 28th of August.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Tahmee,
I'm sorry to hear that you're not 100% satisfied with this.according to this user name,we could not find out your transaction in our backend.can you please contact our customers service team : cs@allegra-k.com
they will follow up this issue.sorry for this inconvenience.
Best regards,
Allegra K
Still waiting for my jacket to arrive…
I ordered a jacket on the 29th August and am still waiting for it to arrive and as it’s for an Autumn wedding I am feeling quite nervous about this delay.
I live in the UK, but even so this seems like a long time to have to wait?
29 augustus 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Virginia,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email.please check your email,sometime mail is in spam.please double-check.:cs@allegra-k.com
sorry for this again.
Best regards,
Allegra K
Good quality clothing
Good quality clothing.
Communication is good and quick response. I must add, AllegraK work with you regarding returns and/or exchanges. I received my refund very quicky. All you need to do is communicate. Thank you again. Did i mention the clothes are awesome 👌
7 september 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Zandra,
Thanks for your support, we are so glad to hear that you are satisfied with our products. Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Antwoord van Allegra K
Hi Krushika,
Thanks for your support, we are so glad to hear that you are satisfied with our products. Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
My dresses were shipped and arrived…
My dresses were shipped and arrived very quickly Order was correct and dresses were as appeared on the web site. I was happy with my experience ! Will order again !
5 september 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi T Barhourst,
Thanks for your support, we are so glad to hear that you are satisfied with our products. Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
The dress was not true to its size
The dress was not true to its size. I don't know if it was the material.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Sandra,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email.please check your email,sometime mail is in spam.please double-check.:cs@allegra-k.com
sorry for this again.
Best regards,
Allegra K
Quick communication
Ordered some shirts which were too big.
Allegra K was quick to respond with different options for the return/refund.
4 september 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Paul,
Thanks for your support, we are so glad to hear that you are satisfied with our products. Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Good e experience
Good e experience, the shipping take a little longer, but I will recommend it !
1 september 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Cassia
Thanks for your support, we are so glad to hear that you are satisfied with our products. Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Hassle to return/slow shipping time
Hassle to return/slow shipping time
Had to request a return with paperwork to fill out and directions to send back. USPS states return is no longer in their hands so there is no tracking available.
Haven't seen a credit back to my account.
This was my first time ordering from this website and my last. Not impressed
28 juli 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Jen,
I'm sorry to hear that you're not 100% satisfied with this.due to we could not find out your transaction details in our backend via this user name,can you please contact our customers service team?they will take charge of this issue : cs@allegra-k.com
sorry for this inconvenience.
Best regards,
Allegra K
Allegra K is horrible! Buyer Beware
Customer service is horrible!!!! Item didn’t match the description and missing time. Had to ask my credit card issuer to step in on my behalf!! I wouldn’t NEVER shop with this Merchant again!
20 augustus 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi Lakee,
I'm sorry to hear that you're not 100% satisfied with this.you said we sent less item for you.but checked monitor and sent the pic of warehouse packing,the quantity was correct.after that,you said wanna refund the bodysuit.but we have policy that said ‘Tight clothing is not returnable or exchangeable'.asked your credit card is for refund.
Our customers service following up this issue.please notice your inbox and reply them.
many thanks,
Allegra K
Very responsive and willing to work to…
Very responsive and willing to work to resolve issues.
3 september 2025
Review zonder uitnodiging
Antwoord van Allegra K
Hi,
Thanks for your support, we are so glad to hear that you are satisfied with our products. Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Beautiful women coats and true to size
I have ordered a few women coats on different time and different styles. They are true to size and good material
23 augustus 2025
Antwoord van Allegra K
Hi Jas,
Thanks for your support, we are so glad to hear that you are satisfied with our products. Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
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