Ordered 2 ihram for my son and nephew for Umrah, only for have two adult XL ihrams delivered. Have tried to make contact numerous times via phone and email but no ones responded. Disgusting custome... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
As regards the store, I use Almanaar Islamic Store regularly to purchase fragrances. I am always nervous about purchasing from new store but from day 1, I have always found their service reliable an... Toon meer
Bedrijf heeft geantwoord
One of the best saleswomen that we have ever met. Sofina and Saimara welcomed us very nicely and helped us buy exactly what we need. Instead of buying one, we decided to buy four beautiful dresses wit... Toon meer
Bedrijf heeft geantwoord
I came upon this wonderful experience by looking for something to make the house smell nice ,When I opened the beautiful packaging to an even more beautiful Bottle, The smell was glorious and have se... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Almanaar Provides A Wide Range of High-Quality Products for An Islamic Lifestyle. We Have Abayas In Plenty of Designs & Styles, High Quality Thobes/Jubbas, Loads of Hijabs in Different Styles, Home Décor Including Islamic Arts & Canvases, Sunnah Foods & Herbs, Health & Beauty Products, Islamic Books & Literatures, A Huge Collection of Arabic Perfumes & Fragrances, Hajj & Umrah Essentials And Much More.
Contactgegevens
430 Coventry Road, B10 0UG, Birmingham, Verenigd Koninkrijk
- 0121 684 5004
- almanaar.co.uk
3,2
Gemiddeld
446 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My orders were dispatched on time
My orders were dispatched on time, very happy !
17 maart 2023
Review zonder uitnodiging
Paid £7.99 for next day delivery on…
Paid £7.99 for next day delivery on Monday, after 12pm so expected it Wednesday only to find it had been put on a 3-5 working day postage. So it arrived a day late, half the good were damaged on arrival and some were the wrong thing. I contacted the company twice via email and on Facebook with no reply. I've had to open a case with PayPal! Don't waste your money!
22 maart 2023
Review zonder uitnodiging
Antwoord van almanaar Islamic Store
We'd like to inform you that we have processed a refund for the postage cost you incurred for next day delivery.
We deeply apologize for the inconvenience you experienced with your recent order and appreciate your patience while we addressed your concerns. If you have any further questions or need additional assistance, please feel free to reach out.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Regards,
almanaar Team
Good products and professional company
Quick and secure delivery. Good communication and excellent products. Would buy from them again
20 maart 2023
Review zonder uitnodiging
Bit of a delay with my order but they…
Bit of a delay with my order but they called me to apologise, were very helpful in resolving the issue and sent my order out immediately.
Items all received and are great.
Mistakes happen in life but these guys make sure to help their customers
Thank you
MC
21 maart 2023
Review zonder uitnodiging
Good quality hijabs and prompt delivery.
18 maart 2023
Review zonder uitnodiging
I ordered a Perfume sent the wrong one…
I ordered a Perfume sent the wrong one I sent you guys an email no response over 5 days. Am really disappointed and I can’t under this is the only business that do not have a phone number it’s crazy
16 maart 2023
Review zonder uitnodiging
Antwoord van almanaar Islamic Store
We apologize for any inconvenience you've experienced, and we appreciate your feedback.
We want to clarify that we have not received any email from you regarding the incorrect perfume issue. Our goal is to assist you promptly, and we're here to help.
Regarding our contact information, we do have a phone number, and it's available on our contact page. We understand the importance of accessibility, and we're actively working on improving our customer support channels.
Please reach out to us at 0121 684 5004 or send us an email at info@almanaar.co.uk.
Regards,
almanaar Team
Always efficient and packaged well with…
Always efficient and packaged well with care happy with my products and whenever I’ve had a concern they are swift to sort it out fast and efficiently:) will shop here more often
12 maart 2023
Review zonder uitnodiging
Good communication
Good communication, amazing mushaf. Brother loved it. بارك الله فيكم
27 februari 2023
Good range, not so good service
Nice range of products; I was able to find everything I wanted.
However, customer service is beyond poor. They made a mistake in my order, and after 10 days they have yet to send me a return label.
2 maart 2023
Not received my parcel nor have I been…
Not received my parcel nor have I been assisted in finding my parcel
2 maart 2023
Antwoord van almanaar Islamic Store
We apologize for any inconvenience you've experienced with your parcel. According to our records, your parcel (Royal Mail Tracking number: TP923585415GB) was actually delivered on 09-03-2023 at 10:01.
We're here to help, and if you believe there may have been a delivery issue, please contact us at info@almanaar.co.uk We'll gladly assist you in locating your parcel and ensuring you receive it as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience.
Regards,
almanaar
Good Ajwa date seed granules
The granules for the Ajwa date seed powder could have been ground finer but otherwise everything else was good.
1 maart 2023
Efficient and reliable service
I ordered a Quran for my daughter. The delivery came very quickly and I received messages to confirm exact date and time of arrival from the company. I was very impressed. I look forward to more purchases in the future. 5 stars.
27 februari 2023
Excellent from start to finish
27 februari 2023
Not a great experience
Not a great experience. Was sent a abaya that wasn't what I originally ordered but they just msg me to check if I was happy with the colour and was told it was the same as what I ordered originally. Ordered a 52 and got one that was so short it was unwearable . It actually measured 46 . Would suit an 12 year old not an adult. It's also straight and not flared so not the same at all. Not happy with it at all. Contacted them to tell them and they made no comment or advice on resolving. Had to go to another seller to find what I wanted. Money wasted here. Think twice before buying from here.
24 februari 2023
Review zonder uitnodiging
Antwoord van almanaar Islamic Store
Hello,
I'm really sorry to hear about your recent experience with us, and I truly understand your frustration. Getting a product that's not what you expected can be really disappointing.
First and foremost, let me apologize for the mix-up with your abaya order. It's definitely not the kind of experience we want our customers to have. We appreciate you bringing this to our attention.
I've shared your feedback with our team so they can investigate what went wrong with your order and work on preventing this from happening again.
I'm sorry we couldn't address this issue better when you first contacted us. Your satisfaction means a lot to us, and it's disheartening to hear that we couldn't resolve this to your liking.
Should you have other queries, please feel free to reach out again at – info@almanaar.co.uk
Regards,
almanaar
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.