As a 51 year old I have enjoyed your motichoor ladoo since a young child, making trips to your London Euston store to buy these amongst other sweets before your branch expansion. This has always... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
we visited the hounslow branch on 17th sept 2026 and what a pleasant customer service.we were served by a very respectful and polite Mr Mario Fernandes.he waa so polite n served us promoting new produ... Toon meer
When we went to collect our order, the shop manager told us that they have not received any such order. However they immediately obliged our request and accommodated our request for 25 Punjabi Samosas... Toon meer
Thank you so very much Ambala. I needed 2kg of pakora to use on our BBC TV show to assist @nikitakanda rehearse her pakora challenge. I knew that we would find delicious pakora, light, hot and wonde... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ambala | Sweets at Ambala | Tradition Since 1965 Whether you're marking a special occasion, sending a heartfelt gift, or simply treating yourself to something special, Ambala sweets bring joy to every moment.
Contactgegevens
Verenigd Koninkrijk
- ambala.co.uk
3,9
Goed
586 reviews
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Heeft 48% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to order and pay securely
Easy to order and pay securely. Best of all sweets are very tasty and I will order again. Highly recommended.
15 juni 2026
Gorgeous sweets
Beautiful sweets. Arrive promptly and well packaged. Wished you had an actual shop in Leeds!
15 juni 2026
One of the sweet box came damaged and…
One of the sweet box came damaged and we couldn't eat it as the seal broke too.
Packing was too tight.
11 juni 2026
Antwoord van Ambala
Hi Asma,
Thank you for bringing this to our attention.
We are sorry to hear that one of the sweet boxes arrived damaged and that the broken seal prevented you from consuming the product.
To investigate this matter further, please provide your order number along with photographs showing the damaged packaging and broken seal at hello@cakebox.com. Once received, we will review the issue with the relevant store team.
Kind regards,
Cake Box Customer support.
Good company, shame about delivery
The online ordering is good. The website shows lots of choice. The product is excellent and very tasty. I have given 4 stars because did delivery lets the company down in some areas. The order in Norfolk got there on the day requested. The order for North Yorkshire got the 2 days later than expected.
9 juni 2026
Antwoord van Ambala
Thank you for your feedback and for your kind comments about our products and online ordering experience.
We're delighted that both orders were enjoyed. However, we're sorry to hear that the North Yorkshire delivery arrived later than expected. We understand how important timely delivery is, especially when orders are placed for specific dates.
Your feedback has been noted and will be shared with our delivery team as we continue working to improve our service. Thank you for your support, and we hope to serve you again soon.
Antwoord van Ambala
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your experience with Ambala. Your feedback means a lot to us, and we look forward to serving you again soon.
Again beautiful products safely…
Again beautiful products safely presented. Made an attractive birthday treat
8 juni 2026
Antwoord van Ambala
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your experience with Ambala. Your feedback means a lot to us, and we look forward to serving you again soon.
Antwoord van Ambala
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your experience with Ambala. Your feedback means a lot to us, and we look forward to serving you again soon.
I ordered 20 box luckily it came in 2…
I ordered 20 box luckily it came in 2 packs because 1 had a hair in it so disappointed with only having half an order due to throwing the one but the other 1 was so tasty 😋 would go in person to check my order.
8 juni 2026
Antwoord van Ambala
Thank you for your feedback Miss. Hales, and we are very sorry to hear about your experience.
We have escalated this with the concerned team, and they are currently looking into the matter. You will be contacted directly once this has been reviewed.
We are however glad to hear that you liked and enjoyed our product.
Your feedback is very important to us and has been passed on to the relevant team for further investigation and improvement.
Kind regards,
Cake Box Customer Support
I inputted the correct delivery address…
I inputted the correct delivery address but the package was delivered to a different address. I phoned Ambala three times regarding this issue, but the email confirming the address correction was sent to me after dispatching the package!
8 juni 2026
Antwoord van Ambala
Thank you for your feedback Clo, and we are very sorry for the inconvenience caused.
We have shared this with the concerned team, and they are currently looking into the matter. You will be contacted once this has been reviewed.
Once again, we are very sorry for the inconvenience caused, and your feedback is very important to us and has been passed on to the relevant team for further review.
Kind regards,
Cake Box Customer Support
Fantastic samosas and sweet treats
Fantastic samosas and sweet treats. Exceptional quality and service, beautifully packaged too, great value for money. I would highly recommend going into the Ambala shop. I frequently go to the Wood Green shop / store and always leave feeling appreciated. Thank you Ambala.
9 juni 2026
Review zonder uitnodiging
Antwoord van Ambala
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your experience with Ambala. Your feedback means a lot to us, and we look forward to serving you again soon.
Antwoord van Ambala
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your experience with Ambala. Your feedback means a lot to us, and we look forward to serving you again soon.
Prompt service
3 juni 2026
Antwoord van Ambala
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your experience with Ambala. Your feedback means a lot to us, and we look forward to serving you again soon.
Delivered quickly and all delicious!
4 juni 2026
Antwoord van Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Hello
Hi
When you order on line they still make you wait in the queue and also not very good English speaking.
Customer service not very good.
7 juni 2026
Antwoord van Ambala
Dear Waqar,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience. This is certainly not the standard we aim to provide, and we understand how frustrating it must have been to experience delays despite ordering online and to feel dissatisfied with the customer service you received.
We genuinely appreciate you bringing this matter to our attention, as feedback like yours helps us improve both our service and the overall customer experience.
Could you please let us know the name of the store you visited? Once we receive this information, we will escalate the matter to the relevant store so that they can review and investigate your concerns regarding the collection process and customer service experience. We will also ensure that appropriate feedback is shared with the team to help prevent similar issues from occurring in the future.
Thank you again for your feedback and for giving us the opportunity to look into this matter further.
We sincerely apologise for the disappointment caused and hope to serve you better in the future.
Kind regards,
Cake Box Customer Support Team
Absolutely gorgeous Barif
Absolutely gorgeous Barif , delivered very quickly wonderful flavours will buy again
4 juni 2026
Antwoord van Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Antwoord van Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Antwoord van Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Delivered on time and food is fantastic.
28 mei 2026
Antwoord van Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Terrible experience
I bought four types of mithai from Ambala Rochdale today. Against all expectations, all were terrible tasting and seemed to be stale. It was embarrassing as they were given as a gift. It’s totally expensive rubbish, in fancy packaging. Not the quality expected from traditional Ambala.
This was my 1st experience of Ambala Rochdale and I shall not return. Furthermore, my experience will be shared with all nearest and dearest.
5 juni 2026
Review zonder uitnodiging
Antwoord van Ambala
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your disappointing experience with the mithai purchased from our Ambala Rochdale store. It is particularly upsetting to learn that the products did not meet your expectations, especially as they were intended to be given as a gift. We understand how embarrassing and frustrating this must have been for you.
Please accept our sincere apologies, as this is not the standard of quality or freshness that we aim to provide to our customers.
We genuinely appreciate you bringing this matter to our attention. Feedback such as yours is extremely valuable and helps us improve both our products and customer experience. We have now escalated your comments to the store so that the team can review and investigate the concerns you have raised regarding the quality and freshness of the products and take any necessary steps to improve.
Thank you again for taking the time to provide your feedback. We value your comments and hope that, despite this experience, we may have the opportunity to serve you better in the future and restore your confidence in Ambala.
Kind regards,
Cake Box Customer Support Team
Order # 100-COL-000089731
Order # 100-COL-000089731
Was not ready for my daughter’s wedding instead they asked me to come back after 4 days.
Pathetic
AND
I’m waiting for my money back
1 juni 2026
Antwoord van Ambala
Dear Khalid,
Thank you for your feedback, and we are very sorry to hear about your experience.
We sincerely apologise that your order was not ready as expected, especially for such an important occasion. We understand how disappointing and frustrating this must have been.
Your comments will be escalated to the relevant team for review so that we can investigate what happened and work to improve our service. We will also follow up regarding the refund status.
Thank you for bringing this to our attention. We appreciate your feedback and will do our best to ensure this does not happen again.
Kind regards,
Customer Support Team
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