Unbelievably bad claims process. Never again. No extended warranty is worth having to get pre-authorized when the vehicle is at the repair facility and then being on hold and dropped 3x.
Bedrijf heeft geantwoord
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Unbelievably bad claims process. Never again. No extended warranty is worth having to get pre-authorized when the vehicle is at the repair facility and then being on hold and dropped 3x.
Bedrijf heeft geantwoord
I had a/s on my vehicle for 5 yrs. Never used it until 4/15/26. Then they tried to short change me with the lowest quality parts for my vehicle, and basically wasn’t going to cover the labor. The ave... Toon meer
Bedrijf heeft geantwoord
I am disappointed as many repair shops in VA will not work with Car Shield. Car Shield doesn’t pay the listed price for labor as stated in the policy. They pay an estimated dollar amount based on US N... Toon meer
Carchex Had to get transmission repair and I will give this company 10 stars fast quick service great company will highly recommend to friends
Bedrijf heeft geantwoord
Founded in 2002 and headquartered in CO, American Auto Shield (AAS) specializes in 3rd party administration, providing nationwide coverage and claims services for vehicle and home service contracts offered through dealers, agents, direct marketers, membership organizations and lenders. Our expertise, complemented by our strategic partnerships, allows us to develop and deliver products that provide superior coverage and service. American Auto Shield is a member of the Service Contract Industry Council (SCIC), an association that works with lawmakers across the country to develop fair and uniform regulation to protect consumers.
Geschreven door het bedrijf

14033 Denver West Pkwy, Suite 200, 80401, Lakewood, Verenigde Staten
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Considering the time of the incident it took the wrecker driver about an hour to arrive which was not bad. The driver (his name was Glen) was awesome. Thank you Car Shield and Glen of Flat Rock Towing & Recovery, LLC
He was on time, friendly and helpful. Keep us informed about arrival time.
In my opinion roadside service was excellent, however customer service seems to be slow in finding roadside service for my location.
They came in a timely fashion and were very professional
He was there it seems like in 5 minutes he was cool helpful and it was very fast service
When I need help, they are always there to assist me.
A jump in time worked!!
I was thrilled that the jump worked as I was afraid I might need a new battery, something I couldn't afford.
Thank you for great service.
Sharon Holtz
My experience was great! Professional and speedy.
I was stuck in front of the airport and you know how busy that can be. I dd not have to wait long at all.
They answers all my question and informed me who was going to pick up the vehicle and how much I had to pay out of pockets.
The Representative Kay for towing service was very professional, explained the process and towing coverage. She contacted the nearest towing company within 5-7 mins of our call. Go Pro Towing reached out to me, provided time (45mins) that vehicle would be picked up. They were prompt, took car to designated dealership. Excellent service by both would recommend CarShield to family/friends.
The overall professionalism from start to finish, and the promptness of my scheduled tow which was within an hour of the call being placed.
Shawn came within a half hour and gave me a jump. I was on the road again. Battery was 7 years old. He told me I would be needing a new one. Was friendly and very professional.
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