Unbelievably bad claims process. Never again. No extended warranty is worth having to get pre-authorized when the vehicle is at the repair facility and then being on hold and dropped 3x.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
I had a/s on my vehicle for 5 yrs. Never used it until 4/15/26. Then they tried to short change me with the lowest quality parts for my vehicle, and basically wasn’t going to cover the labor. The ave... Toon meer
Bedrijf heeft geantwoord
I am disappointed as many repair shops in VA will not work with Car Shield. Car Shield doesn’t pay the listed price for labor as stated in the policy. They pay an estimated dollar amount based on US N... Toon meer
Carchex Had to get transmission repair and I will give this company 10 stars fast quick service great company will highly recommend to friends
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2002 and headquartered in CO, American Auto Shield (AAS) specializes in 3rd party administration, providing nationwide coverage and claims services for vehicle and home service contracts offered through dealers, agents, direct marketers, membership organizations and lenders. Our expertise, complemented by our strategic partnerships, allows us to develop and deliver products that provide superior coverage and service. American Auto Shield is a member of the Service Contract Industry Council (SCIC), an association that works with lawmakers across the country to develop fair and uniform regulation to protect consumers.
Geschreven door het bedrijf
- Vision
- The first choice for service contracts.
- Mission
- To be recognized as the driver for innovation in our industry by delivering products and an experience our customers value.
- Core Values
- Integrity, Respect, Accountability, Innovation, Collaboration
Contactgegevens
14033 Denver West Pkwy, Suite 200, 80401, Lakewood, Verenigde Staten
- 800.531.1925
- customersupport@americanautoshield.com
- americanautoshield.com
2,6
Slecht
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The driver was great everything went…
The driver was great everything went great it was all done in a timely fashion and everyone was very nice....
4 december 2023
Review zonder uitnodiging
The driver was polite and struck up…
The driver was polite and struck up conversations with me. Very helpful with matters outside of towing.
3 december 2023
Review zonder uitnodiging
Professional,timely and courteous young…
Professional,timely and courteous young man changed my tire, loaded the busted tire safely in the back of my car and helped me locate the jack in my new car.
28 november 2023
Review zonder uitnodiging
UNEDUCATED AND DISTESPECTFUL
This is the claim department for Car Shield. Worst experience of my life. Cancelled my car shield today due to horrific customer service in the claim department. No communication, all call centers, never get the same person to talk to, DISRESPECTFUL adjuster to my mechanic on a 3-way call, closed my claim before they even moved forward. I would NEVER let this company do anything toward a claim ever again. As a single mom and it being the holidays I am appauld and disgusted by the customer service from all angels.
30 november 2023
Review zonder uitnodiging
Fast and reliable
28 november 2023
Review zonder uitnodiging
My car was damaged while being towed so…
My car was damaged while being towed so no I didn’t have a good experience
28 november 2023
Review zonder uitnodiging
Informative....
The customer representative was very informative and knowledgeable. She was very helpful.
25 november 2023
Review zonder uitnodiging
Fast and on time
24 november 2023
Review zonder uitnodiging
It was A1 the custmer service was very…
It was A1 the custmer service was very nice and open to help and
27 november 2023
Review zonder uitnodiging
The dispatch and towing was on time.
27 november 2023
Review zonder uitnodiging
They actually showed up earlier than…
They actually showed up earlier than projected. Very appreciated. They called to confirm service still needed. Very much appreciated. Service Tech very friendly and professional
21 november 2023
Review zonder uitnodiging
AWESOME DRIVER !!
The driver called to let me know that he was 10 minutes away, which was nice. He arrived on time and took time to get my Cadilliac on the flatbed tow truck. Very nice service!! Will use your company again and recommend you to my family and friends. Thanks.
25 november 2023
Review zonder uitnodiging
They rocked!!!
They arrived quickly and went the extra mile to ensure our needs were met. I was very happy with the level of customer service I received.
26 november 2023
Review zonder uitnodiging
Pleasant and very helpful.
The person dispatched was very helpful and pleasant. He was unable to give me a jump, but ended up giving me a tow.
22 november 2023
Review zonder uitnodiging
Driver showed up on time
Driver showed up on time, tried to fix the problem but it wasn't what he thought it was, so he towed it to the nearest auto shop.
21 november 2023
Review zonder uitnodiging
The tow truck was on time
The tow truck was on time, and driver was very courteous and informative.
17 november 2023
Review zonder uitnodiging
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