Anxious Preoccupied Reviews 

For starters the bags and colours are fun and so full of personality. There is a design for every need and work day into night also. I ordered the Gold bucket bag for my friend for her Birthday and she’s delighted with it. Customer Service is also excellent and delivery very fast. Thank you xx

Bought the new midi tote with the zip. Unfortunately, on my first use of it, the zip ripped away from the bag. Contacted anxious preoccupied and the response was swift. They sent me a return label. I returned the bag and two days later I received a replacement. It’s good to know if you do have a problem, they look after you. I love the bag so was very happy to get a replacement.

Very disappointed with my experience.

I purchased a bag for €55 and when I tried to return it, I was told that the return would cost €45. This is completely unreasonable, the return cost is almost the same as the price of the bag itself.

Had the €45 return cost been clearly stated before I purchased the bag, I would never have placed the order. I also find it very frustrating that the company offers its service to customers in other countries but makes returning an item so expensive and difficult.

I contacted customer service about this and was told that someone would get back to me, but nobody did. I then had to send a follow-up message myself, which is extremely disappointing.

The combination of an excessive return fee and poor customer service has left me very unhappy with my experience. I should’ve been made fully aware of such significant return costs before purchasing

Just bought my 2nd AP bag and couldn't be happier - I LOVE IT - less than 24 hours from ordering the bag was delivered- absolutely brilliant service...and packaged better than the 'luxury' brands....Will definitely purchase again.

I didn’t like a bag so I sent an email to return the item. Nobody responded to my email so a week later I messaged through instagram, then I finally got instructions on to to initiate the return. I sent back to the warehouse but that has almost 4 weeks ago and they still haven’t received my return so it’s unlikely at this stage that I’ll get a refund. Very customer care service and so dissatisfied that I am still awaiting a refund for an item I purchased 2 months ago

Could not be more pleased with my purchases, excellent quality & love the quirkyness of them.

I did have an issue with my order, however this was resolved so quickly after my initial contact with the Customer Service team, Amy went above & beyond to make sure my replacement item arrived before my holiday.

Will definitely be making more purchases in the future.

Both my sister and I returned the oversized bum bag after only three months of use, we loved the colour and style but the quality was very disappointing. The zip area became worn/discoloured and the inside disintegrated. While they are very cool bags, in our opinion not fit for purpose which was very disappointing.

My original order went missing and Amy was extremely helpful and offered top class customer service. My replacement order was despatched without any delay. I would highly recommend buying from this company!

I could not recommend Anxious Preoccupied enough. They have gone above and beyond for me in helping me getting my bag and helping me out when the bag I ordered wasn’t in stock. I was deadly with Amy and honestly nothing was a hassle. One of the best customers I have ever dealt with. I highly highly recommend them. Thanks again guys.

Had a minor issue with my bag, so I contacted customer service and Amy was brilliant. She was so friendly and helpful, and responded really quickly. She sorted everything out for me and my new bag arrived so quickly.
I already love the bags, but the customer service really impressed me. Amy couldn’t have been more helpful, she’s a credit to the company and I hope she’s appreciated as much as she deserves to be! 🤩

I am in love with these bags. I’ve bought two and I have another one in my shopping cart. The quality is amazing. The design is spectacular. This is easily become my favorite handbag brand.
The customer support is so quick and so helpful. They were able to help me navigate a rather tricky delivery issue so fast. Highly recommend.

Daughter ordered a bag to start 6th form. Wrong bag was delivered and heard nothing back after about 10 emails sent. No phone number or chat to talk to a real person. She bought this with her summer job money. Please can someone sort this out for her.

The silver wore off after one use. I returned and waiting over a month for a new one. Although I worry the same may happen a new one. And they are not cheap and would expect better quality.

Absolutely obsessed with my bags. I got the mid tote and the organiser as well as the small clutch and they’re absolutely gorgeous and so useful. I use the tote as my baby & toddler’s changing back for when we go out and I’ve gotten so many compliments. Customer service is really good too, Amy is super friendly and helpful!

Unfortunately although they are lovely bags they are not durable at all. My large bum bag/cross body bag was delivered perfectly. However after only a few uses it has worn. The metallic pink has come off. For a bag that cost over £100 I would not expect this. It’s a shame as they look lovely. I was offered an exchange or refund once I sent the bag back but the bag style is out of stock anyway. I was going to buy another but sadly won’t. I’ll be going back to the previous make I’ve bought before which has lasted and lasted including muddy dog walks and my children borrowing it!!

I just want to write a quick review to say how impressed I’ve been with Anxious Preoccupied’s customer service. I accidentally ordered the incorrect size bag, sent a quick email asking to swap and Amy has been excellent at sorting it all out for me and really quickly to boot!that aside I’m in love with my bag too!!( Gold mid size tote bag) I’ll defo be back to purchase another.

I had an issue with my gold barrel bag and emailed customer service. They were incredibly prompt and helpful. Within days I had a replacement bag. I was very impressed by the quality of customer service as well as the bag I purchased. I would highly recommend to Anxious Preoccupied to anyone!!

Ordered the gold oversized tote but was way too big for what I wanted. When trying to return/get a refund, the process seemed a little odd at first. However, stick with it because although they ask for payment upfront for the return label, my bag was accepted and I received a full refund.
Have now ordered the mid size tote see if that’s a better fit and I can’t wait!

First bag arrived with dents and marks and when I sent it back they could only replace with the new zip version so I had to pay the price difference

New bag arrives today with purple marks on the front and back , looks like paint or nail polish

So unbelievably disappointed

Came on to say that although I had multiple issues, the company resolved them and I am now very happy with the replacement bag I received today

There was an issue with my order and it was handled promptly and fixed immediately. The quality of the products are unbelievable. Like butter to hold.