Absolutely dreadful. This has been one of the most frustrating customer experiences I've ever had. From start to finish, it felt like nobody gave a crap. Every interaction left me more irritated... Toon meer
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Lees wat reviewers zeggen
If I could give less than one star I would. Customer service is ridiculous. 2 year warranty apparently and my daughter's scooter has literally snapped and they reply once and dont again. Use a differ... Toon meer
Wrong item sent a month after ordering. Emails from them confirming its coming. Yet nothing dispatched until 4 weeks later. Will be contacting the bank to withhold money. This isn't the o... Toon meer
Purchased on 6th October arrived at 8th October. It's a very good electric scooter. It has 3 different modes: eco (8mph), normal(11 mph) and sport (19 mph) it also has cruise control to activate it y... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The UK & Europe’s No.1 Supplier of AOVO Electric Scooters We aim to offer our customers a variety of the latest electric scooters. We have come a long way, so we know exactly which direction to take when supplying you with high quality yet budget-friendly products. We offer all of this while providing excellent customer service and friendly support. We always keep an eye on the latest trends in electric scooters and put our customers’ wishes first. That is why we have satisfied customers all over the world, and are thrilled to be a part of the AOVO industry. The interests of our customers are always top priority for us, so we hope you will enjoy our products as much as we enjoy making them available to you. We at AOVO PRO UK believe in high quality and exceptional customer service. But most importantly, we believe shopping is a right, not a luxury, so we strive to deliver the best electric scooters at the most affordable prices, and ship them to you regardless of where you are located.
Contactgegevens
Verenigd Koninkrijk
- 07882322470
- info@aovoscooter.co.uk
- aovoscooter.co.uk
1,5
Zeer slecht
177 reviews
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Excellent scooter
Excellent scooter, excellent service, excellent delivery next day, great company to do business with. Thank you
17 februari 2022
Review zonder uitnodiging
Very good customer service and great scooter
Excellent customer service. Was kept informed about delivery throughout, arrived within 24 hours as promised. Amazing for the price paid.
17 februari 2022
Review zonder uitnodiging
Vendor kept to their word
Vendor kept to their word, the item was exactly what I needed, delivered within the stated time and was possible to track on its route.
Thank you Aovo Pro UK.
17 februari 2022
Review zonder uitnodiging
Really good so far
Delivery is fast and good. Easy to set up plus 70% battery when opened. I’ve only had it for 4 days and still really good. Definitely a good alternative to the Xiomi ones. It’s good for the price I recommend
13 februari 2022
Poor Customer Service and After Sales care
The battery on my scooter isn't charging after only 4 months of use. It is under warranty and the company is not replying to my emails to rectify the issue. This is extremely poor customer service and reputationally damaging. Still unresolved and i will be looking notify the local Trading Standards department and pursuing a legal claim for a remedy if not resolved within the next 7 days.
3 februari 2022
Antwoord van AOVO PRO UK Store ®
Dear Paul,
As discussed with yourself via email, all emails from yourself ended up in the junk/spam folder where we do reply however it takes slightly longer for someone to get back to you. We normally expect to get back to any queries within 72 hours.
We have agreed to send you a new battery under the warranty free of charge, as mentioned this may take up to three weeks to arrive.
I am glad we were able to provide you with a solution for your problem. Once you have fitted the new battery, we would really appreciate it if you could please update your review.
Yours sincerely,
Legitimate website
Legitimate website, the AOVO scooter is very nice. Shipping took 2 days for me, so that's the only problem I have encountered (they advertise it as next day). Other than that, brilliant stuff.
2 februari 2022
Arrived next day as promised no…
Arrived next day as promised no problems with scooter would use again
31 januari 2022
Scooter for my son was not disappointed
Im not the one to write reviews but the excellent service and exceeding expectations deserves a praise. This scooter was for my son, had concerns it would be fake or maybe not delivered in time for his birthday. The scooter was delivered next day and genuine as it connects to the app.
Thank you so much guys!
15 januari 2022
Review zonder uitnodiging
Didn't get any confirmation of order
Didn't get any confirmation of order, and parcel arrived a day later than expected - but given the Covid situation this is not unusual. Scooter was a good price, and when it did arrive all was good. Now if they could do something about the weather, that would be a bonus...
8 januari 2022
Fantastic
Fantastic! My order arrived via private courier in mint condition. They decided to deliver it privately due to it being the holidays and so they wanted me to receive my order promptly.
The only thing I would recommend they implement is a better tracking service and an initial confirmation of an ETA as I had to make a follow up to ask when my order would be with me.
I would definitely recommend and thank you for the service and product!! ☺️
Milly
4 januari 2022
Bought this scooter for my grandson
Bought this scooter for my grandson, he loves it. Company was great to deal with no problems received scooter within 2 days great service.
2 januari 2022
Great product
Great product, really recommend. Fast delivery and good customer service!
30 december 2021
Review zonder uitnodiging
This product is so good and at a great…
This product is so good and at a great price! Super fast delivery. Very pleased would definitely recommend
21 december 2021
Parcel arrived the next day
Parcel arrived the next day, even though i thought it would take up to 6 x days to arrive.
Great service, very happy so far.
Ask me after Christmas day about the actual scooter.
6 december 2021
Arrived very quickly and well packaged
Arrived very quickly and well packaged. Unable to review the actual scooter as it is an xmas present. But looks fine and all works. So far so good.
4 december 2021
Good reliable delivery easy to order…
Good reliable delivery easy to order Going to have one happy boy on Christmas thank you
29 november 2021
Unfortunately parcel force dropped the…
Unfortunately parcel force dropped the scooter over my back fence when I wasn't in, the gate is only 5 feet tall. Someone obviously has seen it and taken it before I arrived home. AOVO you need to make sure your delivery company gets a signature on delivery, these are expensive items. I'm out of pocket by £280 and ordered another scooter from a company who require a signature
27 november 2021
Antwoord van AOVO PRO UK Store ®
Dear David,
The courier Parcelforce did not leave the parcel over your back fence. They left it in your back garden as requested by yourself, and took a delivery picture. We provided you this delivery picture which was showing the parcel in your back garden. Also, you confirmed this is your back garden.
Moreover, the courier Parcelforce informed us that it is highly likely that you have received the parcel but falsely claiming when you arrived home the parcel was not there. This is potential fraud and we have reported this to Action Fraud UK.
Furthermore, the courier Parcelforce are one of the most reliable when it comes to confirm delivery of a parcel. This is because apart from taking a delivery picture, they have cameras in their delivery van which also confirm the order is delivered accurately and there is no risk of the driver taking away any parcels.
In addition, in the past we have had issues with our customers stating that the delivery signature is not theirs. In order to avoid this, we requested the courier to take a delivery picture instead which we believe is the best way to confirm delivery of a parcel.
Finally, none of our customers have experienced an issue like this before. We will continue the delivery of our parcels in the most secure and reliable way possible.
Kind regards,
Really good service from the start to…
Really good service from the start to the end quick delivery so pleased with the item fast shipping could not ask for anything better
24 november 2021
Product is great and customer service…
Product is great and customer service is wonderful.
The scooter’s battery is a 5 star, what is definitely the most important thing to consider when buying an electric scooter.
100% recommended :)
24 november 2021
Review zonder uitnodiging
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