Displeased Customer
My significant partner recently visited what was presented as one of their shipping facilities in Idaho to send me an expensive personal item. During the process, the company mishandled the shipment, lost it, and later claimed to have recovered it. Because of their negligence, we were charged significant additional fees. I also became concerned when the company insisted that all payments—including these excessive fees—be made only through Bitcoin (BTC), refusing to accept credit cards or any other standard payment method. When I repeatedly requested basic business information, such as their physical address, their business license number (especially since they claim to be licensed by the Federal Maritime Commission as an Ocean Transportation Intermediary), and official points of contact, they refused to provide any details. Their website lists a New York, NY location, but the email address provided in the company website is undeliverable, and the phone number listed is “123456789,” which is nonfunctional. The only communication they offer is through a Gmail address. Because I declined to pay the fees via cryptocurrency, they are now imposing additional fines and even threatening to take possession of my goods illegally. I am looking for advice on how to resolve this situation or where to report this company. DO NOT TRUST THIS COMPANY!!!