Apex Rides Reviews 717

TrustScore 3.5 uit 5

3,5

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Beoordeeld met 5 van de 5 sterren

I have been riding with Apex for years and love it. Great range of classes for the bike and some strength classes to supplement. Everything works brilliantly so I have only had to contact customer ser... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have been with Apex for a few years now the bike is still going strong I enjoy the new classes every week and redoing them trying to beat my original score I do miss the live Saturday morning c... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Update on Apex Apex have no customer support team, and ignore messages that are sent with regard to maintenance and subscriptions. You'll find it very hard to cancel your membership once signed up... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I wanted the bike which is good, I had to subscribe to the Apex rides app for 12 months, which were average and largely unused. The subscription trap is what gets you - no notification of payments,... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fitnessprogramma

Geschreven door het bedrijf

Apex Rides is a British fitness platform offering immersive indoor cycling classes through our connected app and community. Founded in 2018, Apex originally launched with its own smart bike and has since evolved into a more flexible fitness experience built around compatibility and accessibility. Today, the Apex app connects with any FTMS-compatible Bluetooth indoor bike, giving members the freedom to ride using a wide range of third-party equipment at home or in the gym. Members can access thousands of live and on-demand rides led by expert instructors, with classes designed around music, motivation and performance. The app includes real-time ride metrics, leaderboards, structured training programmes and performance tracking to help riders stay engaged and consistent. Classes range from high-intensity performance rides to lower-impact sessions, beginner workouts and endurance-based training, with fresh content added regularly throughout the week. Members can also filter by music genre, instructor, class length and training style to create a more personalised fitness experience. We’re continually investing in the Apex experience, with regular app updates, new class content and expanded compatibility across connected fitness equipment. At Apex, we believe people get better results when they genuinely enjoy their workouts. Our goal is to make connected fitness more motivating, more accessible and easier to fit into everyday life.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

717 reviews

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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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Beoordeeld met 5 van de 5 sterren

So good, I almost don’t want people to know!

I’ve been an apex member for a few years now and honestly don’t know where I’d be without it! I use it almost daily and love how flexible it is. There is a HUGEEE catalogue of rides from some of the best British instructors around.
I love how leaderboards make you feel like you’re really part of something. I have a few fellow riders (who I’ve never met!) that I always look out for on the leaderboard.
I almost don’t want to leave such a good review, because I don’t want too many people to know about it! It genuinely does feel like a proper community.
The bike itself is good looking and doesn’t look out of place in my living room. It has had daily use for 3 years now and I’ve only had one issue with a pedal that was dealt with swiftly (only a few days before Christmas too!).
So do yourself a favour and say no to the big multi-national fellas and join a genuine British born community. And save yourself a good few quid as well!

22 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My New Apex Addiction

Very happy to be committed to the app subscription (to access instructors and their classes) - with the special offer it would be a minimum of 10 months, then I could get out of it. But after using it for a month, the question you have to ask is ‘why would you cancel the subscription?’.

The bike is commercial gym quality (I know, because I was an instructor for over 10 years) and is a great ride. My wife and I use it and we both love it. But the bike without the instructors and their classes? That would be like meat without gravy, Laurel without Hardy or Ant without Dec. It just wouldn’t work.

The instructors are all British (mostly), apart from one of my favourites, Carol Ann, who I think is Canadian. I haven’t tried all the instructors so there may be more (give me a chance FGS!) but those I have are fantastic. They all have great positive energy without being OTT and their music choices are right on point.

Apex is so so good that I think I’m becoming addicted to it!

22 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love my bike

Love my bike! Fantastic classes, comfy ride and great customer service (support, delivery and communication). Couldn’t recommend it more!

21 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So far so very good

Getting the bike delivered was seamless. I found the set up of the bike really straightforward and it all feels sturdy - the set up videos they sent over really helped!! I’m new to home cycling and only two classes in so it is early days but I enjoyed the classes so much and the professionalism and style of the instructors that it made me want to leave a review.
I did read what other people were saying on here before I purchased from Apex and was quite weary about purchasing with them because of some of the things being said but it also felt like there’s support for what Apex are trying to achieve so I wanted to get behind a U.K. company and see what they have to offer - fingers crossed it was the right choice - so far so very good!!

19 februari 2024
Review zonder uitnodiging
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Antwoord van Apex Rides

Thanks so much Jill! We're so pleased that you are enjoying everything so far 😊

Beoordeeld met 5 van de 5 sterren

Bike is stable and well made

Bike is stable and well made, the design was that thing that really pulled me towards Apex over the other bike and I do not regret it.

15 februari 2024
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Antwoord van Apex Rides

Thank you Lana, great to have you on board!

Beoordeeld met 5 van de 5 sterren

Best classes ever and bike is a dream to ride …

I am one of the OG’s of the apex bike and had lost all faith until they were rebranded. The difference is second to none. The classes are amazing and the instructors they have teach at some of the most expensive fitness establishments in london where you get no change from £200 a month. £29.99 is a bargain for the quality you are getting on the app and the studio setup is amazing. If they still have the offer on the bike just do it. I did mine on Klarna so I could afford the initial purchase. Spread over 3 months I could do that. Hats off to the new management team and keep on doing what you’re doing. I love it 😀

8 februari 2024
Review zonder uitnodiging
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Antwoord van Apex Rides

Thanks so much Kate, you are indeed an Apex OG! 😎

Beoordeeld met 5 van de 5 sterren

First class

Apex are great! I was really struggling to find time to work out since having kids but this has solved the problem. Such a great range of classes means there I always have time for a work out. Can’t recommend enough.

30 januari 2024
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Antwoord van Apex Rides

Thank you James - I can see you've been a rider for over 2 years!

Beoordeeld met 5 van de 5 sterren

Great classes

Great classes, great looking bike.

27 januari 2024
Review zonder uitnodiging
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Antwoord van Apex Rides

Hi Shane, thank you for taking the time to review 😊

Beoordeeld met 5 van de 5 sterren

Great home bike

Amazing classes with very professional instructors, and the bikes are great. So much quicker and easier than heading to the gym, especially having a busy schedule. Makes life a lot easier! Very pleased with my purchase.

27 januari 2024
Review zonder uitnodiging
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Antwoord van Apex Rides

Thank you Grace 💪😊

Beoordeeld met 1 van de 5 sterren

Honest review as last one removed

I will write another honest review as my last one was replied to, then challenged and removed as apex complained about it.

Anyway yes I did order a bike through eBay via another company, which should have been in warranty… however an engineer visit WAS NOT booked as they wanted £100 I think it was, to attempt to book an engineer… considering all the reviews at the time saying that peoples bikes were not turning up for months on end after buying them, I would be throwing £100 for an engineer who wouldn’t turn up down the drain.

Anyway, do not buy an apex bike, the customer service is awful and there replies are shocking

15 mei 2023
Review zonder uitnodiging
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Antwoord van Apex Rides

Hi Thomas,

As previously communicated, all of our equipment comes with a standard one year warranty, which means that we will send an engineer free of charge if there is an issue with a product bought from us directly within the first year of purchase.

However, as our policy states, the limited warranty extends only to the original purchaser of products from Apex. It does not extend to any subsequent or other owner or transferee of the product like in your case, via eBay. This is fairly standard policy as it becomes very difficult for us to determine how the damage has happened.

As you are not the original purchaser of the bike and the bike was out of warranty, we offered to arrange a paid engineer visit for you, and we were also happy to supply the parts needed free of charge. Apex does not make money from engineer visits, the engineers are a third party and the cost of their time would therefore have been passed on to you.

Our policy is clearly stated on our website and we were unable to make an exception to this, however we still did everything we could to help you get your bike fixed, but you turned this down.

Also please be aware that your initial review is very much still present and has not now or ever been removed by Apex - left by you on 30th June 2023.

Kind regards

Sam @ Apex

Beoordeeld met 5 van de 5 sterren

What a ride!

I invested in one of these bikes a few years ago and it's been quite a ride (in a 100% positive sense).

I'm not really one for getting sweaty in a room full of strangers. Be that for health or lifestyle purposes! As such, this has changed my life when it comes to the former.

The classes are brilliant and varied. There is an element of competition without the judging eyes of a group spin class.

The real beauty is you don't need to leave the house, so for me this has become part of my daily routine (more days than not at least). ;)

23 januari 2024
Review zonder uitnodiging
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Antwoord van Apex Rides

Thank you for the positive review Hamish - I can see you've been a rider since 2021!

Beoordeeld met 5 van de 5 sterren

Invest in an Apex

Due to the hustle and bustle of daily life and being a first time mum it’s been hard to make time to exercise as much as I’d like to. Now I’ve purchased an Apex bike it’s made life so much easier to join a 15/20 minute class whilst the little one naps at home. The instructor's, banging tunes and the mix of classes are great and have kept me motivated to stay in the saddle!

21 januari 2024
Review zonder uitnodiging
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Antwoord van Apex Rides

So pleased to have you on board Georgia and that you are enjoying the classes! 😊

Beoordeeld met 1 van de 5 sterren

Don’t waste your time or money

Don’t waste your time or money the app is a joke. Go to your local spin classes or spend that bit extra on peloton at least you know what you are getting.

Purchased the bike a few years ago and had nothing but problems with the technology side of things.

17 januari 2024
Review zonder uitnodiging
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Antwoord van Apex Rides

Hi Eilidh, we're sorry to hear this and keen to learn more about your experience and make things right. We'll get in touch on email now. Best, Apex

Beoordeeld met 5 van de 5 sterren

Love the bike

Love the bike, looks slick in the house and the workout videos are great. Had it for a month and so far so good.

15 januari 2024
Review zonder uitnodiging
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Antwoord van Apex Rides

Thank you Jonathon! Best, Apex

Beoordeeld met 5 van de 5 sterren

party on a bike!

Love Elito and Emma classes! Great music too- party on a bike!

2 januari 2024
Review zonder uitnodiging
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Antwoord van Apex Rides

Thank you Emma Jane! We'll let Emma and Elliot know😊 Best, Apex

Beoordeeld met 5 van de 5 sterren

For the first time in ages I feel inspired to exercise!

Just got my Apex bike, its super user friendly and easy to use. There seems to be a great range of classes, some with more technique focus and some which are more like a party on the bike! Both equally as good.

For the first time in ages I feel inspired to exercise! Especially now its in the convenience of my own home.

11 januari 2024
Review zonder uitnodiging
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Antwoord van Apex Rides

Thank you Kate - so glad to hear this! Best, Apex

Beoordeeld met 5 van de 5 sterren

Happy customer

Bought for my wife last month. She is very happy

2 januari 2024
Review zonder uitnodiging
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Antwoord van Apex Rides

Thank you Mo 💪

Beoordeeld met 5 van de 5 sterren

Love my Apex

Lots of variety in the classes, something for everyone. Love my Apex so far

5 januari 2024
Review zonder uitnodiging
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Antwoord van Apex Rides

Thanks for the review Alice. So pleased you enjoy the classes! Best wishes, Apex

Beoordeeld met 1 van de 5 sterren

Avoid Apex at all costs

Avoid Apex at all costs. I got one and I regret it, had issues with the bike, no instructors for a lengthy time (no communication while this was happening)
They don't have a complaints process that is how unorganised and small this company are.
Honestly better off spending more or getting something cheaper.
They've even changed the free version on the app so now I either pay their membership or got a bike i could pick up forr £150.
This is a genuine review and I've owned the bike for couple of years now :(

4 december 2023
Review zonder uitnodiging

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