ApplianceServe Reviews 614

Bee was great she listened, advised and sorted out my replacement oven with good grace and humour. It is rare to have such a smooth and pleasant interaction nowadays, making this stand out.

Technician arrived on time and did the work efficiently.

Had to call to book repairs, spoke to lovely Chi chi she was extremely helpful and ran through troubleshooting, but needed to book engineer. She was so helpful and polite, great interaction 10/10

From calling the contact centre to the actual repair the whole process went smoothly. I gave them a list of my days off which vary every week and they sent through a confirmation email and text almost immediately . Then the night before I received a text from hotpoint with a 3 hour time slot. The engineer was courteous friendly and jovial and turned up on time. He completed the repair very quickly and hoovered up the dryer fluff before putting it back together. Very pleased.

I was very pleased with the service I received from chi
Chi she was very help full SHE SORTED OUT THE QUESTIONS I ASKED HER ON THE NEW APPLIANCE I CHOSE FROM APPLIANCE SERVE WHICH WAS A REPLACEMENT WASHING MACHINE

I never have any problem with appliance serve phone up with whats wrong and they sort a engineer out for me they send me yanis can not fault them great company to deal with eould recomend

My washer was sorted and up and running, thank goodness.

Bee was very helpful with my request for my repair and explained clearly what will happen next

Very quick turnaround, engineer was very good

I was called at end of day yesterday to say that someone would call first thing in the morning to get full details of my appliance. Bee rang ma at 9.04 to take all details of my appliance. A very friendly young woman who was patient and happily waited while I progressed from bedroom to kitchen to get model number and check if the problem had been a minor issue that had resolved itself. She was friendly polite and patient. Thank you Appliance Serve :-)

Great service no hassle job done in no time no messing about

The lady who handled my enquiry was friendly, helpful and polite. She actioned my request by forwarding it to the operations team to enable a date & time for an engineer to check/ repair my washing machine machine

I am with ApplianceServe and the Repair was carried out by an Engineer from Hotpoint..I was advised the time slot the Engineer would call on the days I said I would be available. A lady I spoke to on the phone about a query I had before the Engineer's visit was also v helpful and she allowed me to state whether I would prefer the Engineer to call in the morning or afternoon. The Engineer came at the correct time, was very pleasant and carried out the repair in a v efficient manner, explaining to me afterwards the cause of the problem to the Fridge Freezer and how I should be careful in future not to overload drawers.

Always a pleasure to call Appliance Serve.
Very friendly people and today I spoke with Bee. She was extremely helpful and supportive of my queries.
Thank you Bee.

Always quick to organise a repair and Silvia was very pleasant when speaking

Take too long between first call and an engineer visiting.

Bee was very professional & friendly. She was sympathetic to the problem I had with regard to an engineer attending my washing machine with the drier on top. Bee was determined to help & persistent until she got a suitable solution. I am very grateful. She is an asset & a credit to Appliance Serve. Thank you so much Bee.

Steve, fitted the new fan and element, explained about the smell when it is first switched on, and advised what to do.
First class service from beginning to end.
Thank you

Jay was excellent. He was very empathetic and understood my concerns. He is an asset to the company.