Home Appliance Guard Reviews 

Great service from start to finish

Had a problem with my vacuum cleaner, phoned home appliance who appointed a repair company who did a fantastic repair, it’s like having a new cleaner , brilliant job would recommend home appliance guard to anyone

Very helpful and I received my tumble dryer very quickly

The repair man who attended today was very polite. He identified himself and then professionally and promptly carried out my repair. He left me feeling happy and thankful.

My washing machine is leaving dirty marks on my white clothes, we thought it may be the seal which is causing the issue but when the engineer came out he asked if the marks came out if they were rubbed to which I said they didn’t, not even after soaking in vanish and re washing, he informed me that the issue then is not the seal, it’s actually to do with lubricant which is leaking into the drum,
therefore going on to the clothes and leaving marks on them, he has requested a replacement machine, for reference my machine is 16 years old now and has been under cover by appliance guard since 2011 so a long time and it has had 2 new drums, he also highlighted the fabric conditioner drawer is brittle and could break rendering the machine obsolete as the whole panel would split. So I am now waiting for the response of appliance guard, as replacing the drum again will not fix the issue and at just under £100 per year for cover I think this would be the best solution.
The engineer knew his stuff (that’s his job) he was polite and very knowledgeable which is always a plus!
Thank you!

Janus has been at our property quite afew times and always polite, friendly, just didnt clear his mess up outside. (Only a small mess.)

Thank you for your ongoing support.
Regards
Di & Gary.

Bee was very helpful & professional, my phone cut off and she called me back straight away and ensured she had completed the job. Great experience

The part requiring replacement was apparently available from stock, however a few days later I was advised it wasn’t, there ensued a further almost five full days without a washing machine. The engineer was great, nothing too much trouble.

Very helpful

I can honestly say were always efficient and either organised a repair or especially if the Appliance was of an age then offered replacement choices and yes often having to pay out more,untill this year.

Rang three times with month or so between calls for a repair on my tumble dryer .
Each time spoke to someone different, call logged ( supposedly).
First two calls nothing,no sms,no email, no return call.

Third time I mentioned i was contemplating cancelling all subscriptions, the member of staff apologised of cause,and logged the call ,received sms from Hoover with a appointment " great"!
Engineer came mind you this was the second time they had been out the 1st Engineer did very little just changed the front programme panel it still screeched through out no matter what programme was set.

So fingers crossed the 2nd one would actually fix or would advise Appliance Gaurd replacement required.
He manages to replace again front panel, as power button had broken off again also not all programmes were working ,but this time at least he took the casing off to look for a problem also turned it on to here the noise it makes, so ear piercing the neighbour complained.
Said what parts he needed to order then would be in touch with a 2nd appointment.
Appointment was arranged for yesterday 30/09/26.
Got cancelled due to Engineer not in work told via sms would be 60 mins to receive a sms with new appointment still waiting 24hrs.
Contacted customer support at Appliance Gaurd again still waiting 24hrs.
Starting to think would be cheaper and less hassle if I just cancel and just put the money into a saving account and use it for when anything breaks down, or needs replacing, at least ill have the money not them.

I have always had great service from Home Appliance Guard and very pleased with my service this time as well but felt that I could have had better communication as to what was happening with the appliance hence 4Star rating instead of 5. Many thanks.

Not happy with previous emails so I've cancelled all policies with you from amidiate affect, yours Kev Spink

Where do i start. My £450 bean to cup machine stopped working. Sent away came back same problen. Got offered a choice of 3 machines. Free a £99 coffee perculator. A bean to cup machine £205 excess. This service stinks. Then another machine even more expensive. They charge on top for like for like replacements.
Could give me horror stories too. Got 2 or 3 more.

We had an issue with our oven, got in touch with Home Appliance Guard who took details down about the problem and model number etc. The next day we were rung up by an engineer who gave us repair date the following day. On the day he rung up gave us an estimated time, he rung up again and said he was 20 minutes away, when he got here he had a look and sorted the issue straight away but it needed a new part. Later that day we got a text saying the part was on order and could take up to a month, this wasn't a problem. All throughout us waiting for the part every week I've received a text saying exactly when it would arrive and and issues get in touch. The engineer rung 2 days ago and said they've got the part and booked me in for it to be replaced. On the day he rung me up again and gave an estimated time and then rung me up again to say he was 30 minutes away. He came replaced the part in next to no time and we now have a fully working oven. The whole experience from ringing up has been so straightforward and no fuss whatsoever, I've been updated throughout the whole process which is superb and makes you realise you're a valued customer.
Without a doubt I recommend Home Appliance guard and the engineers they use.

I’ve been with HAG for few years now. Really happy with their service. Jay was very helpful he understood my situation and went above and beyond to help me.

Great service less than a week to come & sort the problem . Ordered the part i needed all within 7 days, problem fixed . No hassel job done . Thank you 😊

Honest got messed around with dates of you coming out, soap dish i thought, this also meant were softner goes and powder, this was not done, he fixed a crack at the back dish was not replaced disapointed to say the leaset as this is covered by my insurance. Gentleman seemed a bit upset as he was at my house just a ltlle after 7am and i felt he was in a hurry. Again this was not my fault. Please can you rectify this situation with the soap dis many thanks.

Company easy to deal with. Request dealt with quickly and technician very friendly and competent.

I reported a problem with my cooker and freezer, within a week both items were replaced at just a small cost to me , i would recommend home appliance guard as the monthly insurance payments are affordable as well

Speedy service in a professional friendly manner