Love2shop Business Reviews 

I ordered some Costa vouchers on 30th November and the ordering process itself was easy and quick. I was short on time and recovering from a minor operation, so being able to order online was important. Unfortunately, the vouchers didn’t arrive. After a couple of weeks I contacted customer services. They sent me a form to complete, which was straightforward, and I returned it immediately. I then received confirmation that the money had been refunded a few days' later. Last night, the vouchers finally arrived in the post. Wanting to be honest, and aware that people’s jobs rely on customers doing the right thing, I contacted them straight away and offered to pay for the vouchers. I was told this wasn’t possible and that I would need to return them. I declined and instead offered either to destroy them or to have them collected, as I am still recovering and don’t have the time or ability to post them back. Pluses: great customer service from actual people. Cons: allow a lot of time if you ordering.

Sadly, the delays meant I missed a birthday and now have to send someone into town to buy replacement vouchers at short notice, so the gift is late. For me, the lesson is that I wouldn’t order again unless I could do so months in advance — which rather defeats the point of convenience.

On a positive note, it was very easy to find an email address to contact them, which is increasingly rare, and the customer service team replied quickly and were polite and as helpful as they could be within their processes.

Overall, the ordering process and communication were good, but the delivery delays and lack of flexibility left me disappointed.

Quick easy process, excellent staff

It was so easy to set up a business account. Had helpful phone call with Mark who sent the proforma and it was actioned as soon as I sent it back. Able to order within 2 days & vouchers received day after payment.

It’s good to have some discounts with love to shop reloadable gift cards . They should open up for more stores. Because one off gift card if you don’t use full amount , any left over little credit people end losing the card or forgetting and expired.

Easy to top up the card, which now I have a new card is also very easy to use/spend. Plenty of shops availble online and in store.

Really prompt and efficient and helped with any questions

Paid but not received order

quick and easy to deal with

It is so easy to use so easy to top up.

I ordered our employees Reward Codes for Christmas, the order was placed with David Jones and the whole process from start to finish was so simple. The order went through very quickly without any problems.
A great selection of e-gifts and gift cards to choose from, I would highly recommend this great service.

I wanted to convert my cards to Sainsbury’s vouchers - it didn’t work so I messaged customer service. No reply after 3 days. Not impressed. It seems very difficult to spend your cards!

The support help via the telephone calls.
Always very pleasant and staff resolve the query effectively and immediately.

Manjit Khera
London Borough of Hounslow

Limited information and scammin customers, then they refuse to answer support tickets!

Absoulute scam. Website is designed so you give up trying to redeem. Such a scumy scam 'company'.

I’m extremely disappointed with Love2Shop. I contacted their customer service for assistance redeeming the remaining balance on the gift card I received from work after realising it had expired just a few days earlier. They left me waiting for days, only to tell me that the account manager decided not to replace or reactivate my card - even though they confirmed the remaining balance of over £200 was still there. There was no explanation for their decision, no alternative solution offered, and no attempt to resolve the situation. Be careful trusting your money with this company - they will just hold onto to the funds instead of helping you access what’s yours. Terrible customer experience and zero accountability.

This was a difficult process where the pdf form was awkward to complete and then no response from the sales person that was expected. After complaining great strides were made to please the customer and process the registration.

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Joe was excellent at dealing with my issues, clear and prompt - couldn't ask for more! Thanks for your support and keep up the great work!