Aquability Reviews 336

Cross

Verified Reviewer
“It is our pleasure to write this review following the successful installation of our new walk in shower from Aquability. Absolutely superb from start to finish and a first class product. Replacing the bath at home is a big decision but increasing immobility forced the issue. Enquiries locally proved inconclusive but so glad we followed up an advert and contacted this firm. The outlay was well worth it. Right from first telephone contact to completion it was perfect. The office staff replied promptly and within days the local representative Paul Inglis attended and carried out a detailed survey with professional advice and costing. Having paid the initial deposit the required parts and fittings arrived on time and were placed in garage storage. The two fitters Danny and Ethan arrived as arranged and within the day fitted the walk in shower to perfection including plumbing, electrical requirements and the unit itself. Their many years of experience were obvious and the installation was completed to the highest standard. All care was taken with carpets and access route and after clearing up no mess was present whatsoever. Within minutes of departure a crew arrived to remove all traces of the former bath and waste leaving the site completely clear. Yes we daresay shopping around at home may have proved a little less costly but it would never surely have been carried out as good as that provided by Aquability. We can in confidence recommend this company and its product to any of you thinking of installing this shower product. *****

Top class, fitter excellent. Well pleased with result

From the salesman's visit, through the delivery of the bath, and then the big day of the actual installation, everything was excellent.
The fitters did a great job, enjoyed their mugs of tea, broke for lunch, and were finished by mid-afternoon. They cleared up spotlessly, explained all the workings to me, and went away leaving me feeling highly satisfied. I enjoyed christening it after the 24-hour wait, and my infirm wife, the real reason for our having the bath, will be using it in the next couple of days, with the assistance of our lovely neighbour and me.
Thank you for a brilliant job well done.

Went really well from start to finish! Everyone was helpful and efficient; perhaps slightly pressurised by the first agent (Alan?) to sign up on the day he visited, but I'd already decided anyway. A couple of phone calls over the next few weeks kept me in touch, and Jason and Gary delivered all the parts 2 days before installation. Scott and Ben did a first class installation job, and cleared up really well. All the rubbish was taken away after the weekend. Thanks to all of you, a great job with minimum hassle.

I am writing to thank you so much for the installation of my Easy Access shower. From the initial Survey when everything was clearly explained, all the items were delivered in advance so that the fitter could begin work straight away. I was extremely impressed with the professional service of the Fitter and Electrician who were both very pleasant and worked extremely hard. I couldn't believe that the whole installation was so quiet and everywhere was left spotless. I wouldn't hesitate to recommend Aquability to my family and friends. Miss D Stower

The whole process was really great from the initial survey to the removal of the old bath and installation of the new shower cubicle. It was just a shame that the installation fitter didn't complete the making good work outside after he had to drill a new hole through the wall for the new shower waste pipe. I completed the making good cementing works outside as I was concerned about water getting into my property due to the recent bad weather. I'm really happy with the overall job though as it's really helped with my wife's mobility issues.

Great workmanship. The shower they have have fitted is perfect! The gentleman who fitted the shower was clean, thorough & very efficient. Couldn’t have asked for a better job.
Cleaned thoroughly after the job & left the bathroom spotless.

A week ago, 2 great lads from Aquability removed our bath and fitted a walk in shower unit in our bathroom. What a fantastic job they did in just under 7 hours, completely transforming the bathroom.
Did not think it was possible in so short a time.
The two lads were very pleasant, respectful, very efficient and worked hard.
The whole unit looks wonderful, works well and we are both thoroughly pleased that we chose Aquability to do this job. Would highly recommend them.

Workmen arrived at eight am carried out work swiftly and professionally cleaned up after themselves,two nice and polite lads scott and Ben, recommend aquability to anyone .

they came early worked hard done a very good job and we would recommend them to other people

Simon who was our installer was absolutely wonderful and even though he found several problems he managed to put them right without complaining. The bath and shower looks fantastic I our bathroom Nd it was wonderful to have a lovely jacuzzi bath at last.

From the point at which I contacted Aquability to enquire about having a shower installed at my home through to the actual installation I was impressed by the way in which I have been kept informed every step of the way.

When the components of the shower were delivered prior to installation I felt that the delivery team were highly professional and showed great respect for my home, ensuring that the components would not interfere with my wife and I’s day-to-day living prior to installation.

On the day when the shower was installed the fitter, Stacey, arrived early i.e. at 8 am and worked through until 7.30 pm with an extremely high level of professionalism.

Again, he kept us fully informed of each step of the process, ensuring that the shower fitted our needs. It was obvious from the outset that he set himself very high standards of workmanship and took immense pride in his work. In addition, he showed immense respect for our home and was at pains to ensure that he tidied everything away and vacuumed the bathroom floor, stairs and hallway prior to him leaving at the conclusion of the installation. In summation, I would have no hesitation in thoroughly recommending Aquability.

Work took a extra day because of rotten floor boards that had to be removed and replaced, this was done very professionally and with care so that the end result was a shower unit that was perfect.

Thorough initial survey, all clearly explained.
The parts were all delivered in advance, so that the installation engineer could start work as soon as he arrived - which was just as well as it took him all of a long day to finish the job.
Result - wonderful. Thoroughly recommended.
There was then an inspection a few days later to make sure that all was well. It was.

Disgusting Workmanship......

Relating to a nearly 18 month old installation.......

1.

When installing the Walk in Shower for my then, 90yr old Mother, they caused damage to a tongue and groove floor board, in such a manner as to make it unsafe to walk upon that area of floor in the Bathroom on the 1st floor. If my Mother had trodden in that area she may well have gone through the floor and ceiling below (I was obviously the first person to stand in the specific area.... even after @ 18 months..... ) as I was the person who nearly went through ......

2.
During the Installation, they had to roll back and or remove the vinyl flooring to:-

A) Remove / Smash the existing enameled cast iron bath.

B) Install the Walk in Shower Unit/Module.

During this process and.... remember.... The Vinyl Flooring is rolled / folded back, alot of detritus is generated, saw dust, small plastic off cuts, plastic screw dress covers dropped 🫳 ......

What they did next beggars belief.....

They folded the Vinyl Flooring back .... on top of rubbish.... left it.... didn't attempt to clear up.....

They don't know how to use a dustpan and brush or hoover.....

Shoddy isn't the word.

I only discovered this shocking state on Sunday Morning because of the floorboard issue when repositioning the Vinyl Flooring (which is Siliconed at the edges.....) to say they sealed their fate... is putting it mildly......

They said they'd would want my mother to pay for an inspection of their shoddy work practice.... as it's "Out of Guarantee".......

I rang hem to ask an Inspector to come and look at his companies work so as to go back and show his colleagues how IT SHOULD NOT BE DONE!.......

Nope... Customer Services said.... it's chargeable....

No longer under Guarantee..... It's Chargeable.....

I rang yourselves a total of 4 times, earlier today I requested a call back and that I'd possibly be out of coverage as that is the nature of my Job, I spoke with the Guild of Master Craftsmen, they were very disappointed with your attitude. I.E. my Mother as a customer should pay for one of your "Inspectors" to come and look at such a badly "finished" job......

Please call me between the hours of 07:00 and 15:30 Mon - Thursday or Friday 07:00 - 14:00.

In theory I should be under WiFi or Cell network.

If not please be so kind as to leave a message containing your number, name position within the company and extension, when I'm able to I shall ring back.

Yours.

Nick Goldstonegh

P.S. DO YOU MUPPETS KNOW HOW TO READ?

How is my surname SPELT?

1st line of your reply and you dropped the ball....

AGAIN......

😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞

You've nit published to myself or here your "Inspectors full report, please be so kind as to do so, then .... and only then shall I amend my initial "report" reference the "Walk in Shower installation, as a side note, your Inspector personally knows the "Installer" that carried out the installation, hopefully he's been able to have a quiet word regarding the detritus/rubbish left insitu....

TTFN

Nick

A very clear and well explained initial visit to explain the work to be carried out. The work was carried out as planned by very efficient duo of workers. again all work was explained in detail including a couple of small snags (due to the plumbing in our house). Very pleased with the installation and all rubbish cleared and taken away.

From the first phone call to the old bath and rubbish being picked up was 100% amazing professional services
I’m so pleased with my walk in shower
I would recommend Aquability to everyone,,

We have been very impressed with the professionalism and courtesy shown by the company at all times in their dealings with us.

The guy turned up 9am finished by 4pm
Completely cleaned up all mess. Couldn't ask for better service
They came to pick up rubbish for dump never heard or saw them
Looked out and everything had been removed

Delivery time was not long from placing order. Communication good at notifying me of delivery of shower and when plumber due to install. Even though he had a bath to remove, the shower was installed and finished by lunch time to use next morning. Tiler arrived next day and completed his area in a couple of hours.Had I got a local plumber to do this it would have taken him at least two days with the cost of a shower enclosure and electric shower on top, which would have cost a lot more in the long run. And it’s a lovely shower to get in and enjoy with hardly any cleaning needed.