EA Mobility Reviews 57

The customer service I received from EA Mobility regarding the installation of a walk-in-shower in August 2025 was very unsatisfactory.

I was told that the installation would take 3 days so I booked into a hotel. I came home after that time and found the job had not been completed because the wrong glass panel had been delivered. I had to wait for the correct one to be delivered and installed before I could use the shower. The installation actually took 8 days! On the same day the job was completed, I received a phone call from a woman at EA Mobility demanding that I make the final payment, which I did. I was surprised as I expected EA Mobility to carry out an inspection to make sure the installation was done properly, before taking final payment. It was not long before I started having issues. The rubber at the bottom of the shower door was too short and the side panel had not been installed securely and kept moving out of place. As a result, water kept leaking out of the side when in use. I contacted EA Mobility in early December 2025 to report the issues and Jon, the installation manager, came to investigate. He confirmed that the rubber was too short and a new one needed to be ordered, but did not address the panel. While Jon was inspecting the shower, he said I could no longer use it and that a Triton engineer would need to be booked to fix it. He did not say what was wrong. I went 19 days over Christmas 2025 without being able to take a shower. When the Triton engineer arrived in the new year, he discovered the water temperature gauge had been installed incorrectly. The blue and brown wiring were installed the wrong way around which he said was potentially dangerous. The engineer corrected this serious blunder. Before he fixed it, I took a photo to send as evidence to EA Mobility which I did, but there was still the issue with the side panel. The next issue I had was the inside shower door handle came loose, due to the door not locking properly when showering. At this point, I called my nephew, who has experience with installation work and asked him to take a look. He confirmed the installation was substandard. Jon came again to inspect the faulty door handle and my nephew was also there to support me. He discussed all the faults with Jon, who agreed that the shower needed to be reinstalled. I am convinced that if my nephew had not been present this would not have happened. Although I was given a date over the telephone for the reinstallation, I did not receive any written confirmation. I called the day before the work was due to be carried out to check it was still going ahead and to request written confirmation. A report was sent to me outlining the work to be done. The reinstallation took 2 full days to complete and I could not shower during that time. I found this further disruption stressful. I am very disappointed that I have never received an official letter from EA Mobility apologising for the substandard installation or even acknowledging responsibility. As a vulnerable pensioner with severe mobility issues, the installation of a walk-in shower was supposed to make my life easier, but the whole experience has been very stressful. I am not impressed with the inadequate customer service I received from EA Mobility and I would not have used their services if I knew things would be so poorly handled.

Had my new bathroom fitted over the last week, arrived very promptly and worked very hard and kept the noise and mess to a minimum. Patrick kept me informed as he was progressing and he was polite and friendly through out.

Damien, our fitter, was amazing from start to finish. He was very patient and caring to my very elderly father, who has mobility issues and ensured the walk in bath and grab handles were exactly as Dad wanted.taking the time with him to include him in important descions.
The end product is exceptionally well installed, looks good and provides safe and comfortable bathing.

Kiran the Fitter was very pleasant and helpful and did a good job. He left everything clean and tidy.
EAMobility were a very professional company to deal with. I would recommend them.

Big shout out to Rod who recently went out of his way to help me with niche advice. After meeting at Naidex exhibition, Rod researched a specific product to meet my needs AND contacted me with really useful information. Such kindness and effort to share knowledge for no personal gain as he was not supplying the aid I needed. He just wanted to help! Thank you, I wouldn’t have found the product without your help.

The service from start to finish was outstanding. Both Coll and Peter went out of their way to ensure what we ordered and wanted was delivered and installed to an excellent standard with minimal disruption to ourselves. Thank you

Very satisfied with our new shower room installation. The project taken by EA mobility was seamless from start to finish. Accomplished in a short period of time with very minimal disruption. Excellent finish to very high standards. I honestly recommend EA mobility to others for their high standards. An extremely professional installer Ivan.

Damien did an excellent job can’t fault his workmanship very perlite kept us well informed

Excellent service from this Company they were very professional from start to finish.
The finished product (a walk in shower)is excellent this is largely due to AURIS the fitter who was very prompt courteous and worked in a clean and tidy manner.
I would have no hesitation in recommending E A Mobility
Mrs Jean Taylor

E A Mobility are an excellent company to deal with from booking the first appointment to completion of the wet room. Auris our fitter was extremely hard working, talented and a pleasure to have in our house. Having struggled for a year to find a company that would fit a wet room in spite of the concrete floor and underfloor heating, we now have a stylish and functional wet room enabling us to stay in our current property.

Very polite, friendly staff. Worked efficiently and tidily, and we are very very pleased with our new ‘wet room’
Super job, thank you.

E A mobility were excellent- everything as promised. The work was completed in 3 weeks, as promised, with minimal disruption and mess. Everything was left tidy afterwards. All the people involved were excellent, especially Darren who did most of the work. We had an outside wall built and a partition wall to create the wet room. The wet room looks good and works well.

From start to finish brilliant.
The team at EA are pleasant and very helpful. We had a new wet room floor fitted from quotation, survey and fitting all very good. The actual fitter Adam was excellent nothing was a problem and the finish is fantastic
I would recommend EA to anyone
Great job guys

Ea mobility delivered all materials on time and Oris there fitter did a great job installing the new walk in shower, flooding and radiator.

First class experience. The men who came to my house were excellent; tidy, polite, and efficient. I’m delighted with my new bathroom and would highly recommend EA Mobility.

It went wrong from start to finish. The fitter Ryan discovered a slow leak which had been going on for years. Bare in mind the I hadn’t long got the keys to my new property when he investigated it turns out the room was absolutely soaked through including floorboards. I had to move out of the property for nearly 2 weeks to the worst airb+b in the world.Ryan was waiting for deliveries before he could end up finishing the jobs which should have been done way sooner. they took Ryan off the job onto another before he had even finished. He was the one who kept me sane. As it was traumatising. Another fitter Paul came to finish the jobs and done a good job. However two weeks later and they need to send yet another new fitter to fix a toilet which has stopped flushing and put a top on the shower screen. Iv got a brain injury and need consistency which I have not had at all on this wetroom The full job has been very poorly managed from start to finish and has taken more than a month now and it still isn’t finished. I would not recommend to anyone. The full thing has traumatised me.

Adam was such a dedicated worker and nice man, whose work was excellent. He can be trusted 100% to do a PERFECT job. I can recommend him and the company to a anyone.

Such a nice easy process, everything is streamlined and the customer service is great. We were very impressed with the gentleman who carried out the work, Chris, he was polite and so easy to deal with and left everything looking great.
Highly recommended.

Conversion of bathroom to walkin shower was completed in 4 days. The installer, Ben, completed the installation with great care, and at all times consulted us about various ideas which we had not thought about. His input was invaluable. At all times he ensured that there was no mess encroaching on other rooms. We were greatly impressed by Michael, the sales representative, and the fact that at the end of his visit he provided several images of the proposed final alteration . Overall I would recommend this company to anyone thinking of this type of work.
Alan Clemmett

The walk in shower fitted by EA Mobility is simply not fit for purpose and will be removed.
There is no indication that the suction pump is not working and if you normally rely on hearing aids and remove them to shower you have no way of knowing that the pump has not started and the shower continues causing flooding - we have had three incidents of flooding - damaging ceilings and dining room furniture. The Company has consistently failed to respond to queries - until now!