Aquaplanetsports Reviews 

Great SUP & great company

Very helpful, good prices and quick delivery. Would highly recommend

Had a few problems with the board but the company were really really helpful, highly recommended

Just a follow up to a previous 5* review. The team at Aquaplanet are brilliant and so very helpful and friendly. Having had a small problem that I needed help with, Sarah was great at resolving the problem in a quick and prompt manner, so a massive thank you!

Very dissapointed with both quality and customer service. I chose this company because they offered warranty,I paid £100 more than similar product on amazon for the benefit. However the fin was so flimsy and cheaply made that it snaped on the very 1st use. This is NOT normal for the fin to snap that easily as we have another SUP which we are using for over 2 years and it's still going strong! When I contacted the company they said that "accidental demage" is not covered by the warranty, but it's obvious that it is a manufacturer's fault and the SUP is simply not built for the purpose, the quality is very poor! It should not be breaking from such minor use! If you buy a chair and a leg snaps off the very 1st time you sit on it - is that an accidental demage or a manufactures fault?? Overall very disapointed! Just stick to amazon guys, they would deffinitly replace or refund in this scenario. This company doesn't care if thir product is bad, their waranty is worthless as they would claim anything on "accidental demage" even one of pain parts snaping on 1st use!

Fantastic delivery time, together with an outstanding product - Nomad electric pump. In the advert the pump was supposed to pump up three paddle boards. It exceeded this claim in that it pumped up three boards effortlessly and in addition deflated them. Interestingly it still indicated that it contained some charge. A superb product, seemingly expensive, but well worth the investment. You can also use it for pumping up paddling pools etc. Best thing since a paddle board.

I can't fault this company. I recently bought a hurley surf sup, when received there was cosmetic damage to the foam from the factory package process. I hot in touch with Aquaplanet customer support services and received a prompt reply offering money off my board a refund or exchange with there sincere apologise. I was able to send the board back free of charge. Unfortunately once my board had been received it had become out of stock and discontinued. Again with prompt replies I received an apology and a resolution. I was offered the wingtail surf sup at no additional cost. This is outstanding considering my initial board was £329 and this new board was £499. I greatly accepted and received the board the next day. I was able to try to board out on the river last night and I am truly impressed by the quality and performance of the board. I can wait to try it on some waves.
I felt that all communication with aquaplanet was easily, quick, responsive with resolutions offered. My customer service advisor was called Sarah, who was kind and understanding. I will definitely be using this company again.

I bought a kayak, mostly on their brand promise - having bought paddle boards in the past with no mishaps.
The kayak was delivered with a broken seat and a paddle that was poorly machined. The paddle simply would not connect fully.
There was no dispute over the seat. A promise to send a replacement was straightforward. However, over the space of a week, there were tiresome requests for pictures of the paddle. Plus requests to try assembling in different ways (it's only 3 pieces of metal!).
In the end, I filed down a fraction of a mm from the core handle and all was fixed.
But the pain of dealing with 'Customer Care' is not one I'd try again. Finally though, with a week of delay, I did get out on the water.

This is a lovely kayak at a very good price, the quality is a high Standard. Sarah who is on the end of the phone for aqua planet gave myself the best customer service I have ever received, I can’t wait to get out on the water , now for the downside the delivery company dpd are shocking 5 times I had to get my parcel redirected as apparently I wasn’t in (I was in ), I have to point out I live in a flat with a working lift but they still didn’t even call my buzzer ,Sarah was a massive help to me because this was the kayak for me I wasn’t giving up and with her help I eventually got it by sending it to my daughter house , so if you do live anywhere that is not ground floor please get your delivery sent to a house , thank you Sarah for all your help it is very much appreciate

Signed up for Waterways licence as I'd foolishly let my subscription lapse (so £20 more for a new member!). With Aquaplanet this was reduced by 10% and allowed me to get on the water again straight away. My confirmation was received straight away and my licence showed within Paddleuk within 3 days, so very simple process.

Very happy and will be using again but for physical goods next time

Easy ordering delivery.
Unfortunately rucksack arrived with rip in it. Contacted Customer services who were fantastic and the issue has been dealt with and another one sent within the hour of phoning them.

Absolutely rapid delivery. Superb products and really well packed. Nothing to complain about at all.

Great company - very happy with our purchase

Fantastic service, ordering was easy and made up with the board and accessories, already thinking of getting a second 👍

Bought our river and canal licence easily and with 10% discount. Happy kayaking days!

Fantastic customer service and great products

Quick service from order to delivery and when I did ring and query something the question was answered straight away.

From ordering (at a very good price), delivery (fast) to the product ( 2man kayak) BRILLIANT all exceptional thank you. HIGHLY RECOMMEND

Quick delivery and really happy with the quality of the product

DO NOT BUY !!!

I purchase a Wilderness ive had 3 so far after sending 2 back am on my 3rd ment to be one of premium boards but is not !!

-Board 1

Rip in deck pad

Separated Dec pad

-Board 2

Rip in deck pad

Separated Dec pad

discovered a leak from deformed rubber under the valve at the back if the board they accepted the fault and took the board back

3rd board

Separated Dec pad

Same as the second board deformed rubber under the valve exactly the same spot

Used lots of cheap glue to sick parts together cutting corners to get them out the door.

My Friend had an aquaplanet for 3 years and is still going solid my conclusion is that they are cutting corners on cost and unfortunately the quality is slipping and getting worse unfortunately.