Aquaplanetsports Reviews 

Ordered and came within a couple of days in time, even during the Christmas rush, for a friend's birthday. Got it at a reduced price with online code, so very happy.

I have given the rating based on our Customer Service experience. My query was dealt with straight away enabling me to order the SUP we wanted which was delivered within a couple of days.
We bought it as a Christmas present for our daughter so hasn't been used yet.

I was very happy with the lady on the end of the phone when I was having problems trying to pay for my equipment, I rang the shop and she was sooooo patient with me as she talked me through it , I also received my boards within 2 days very happy .

Ordered as a gift, really easy. To order via website and delivered on time with great communication at each step. Daughter very happy 😄

Great service from Aquaplanet - my paddleboard arrived a day early! Would not hesitate to recommend to others.

Fantastic paddleboard at an incredible price. Lots of really well thought out elements to the design too. Only slight niggle is the free electric pump only pumps up to 16 psi and the board needs 18, but that's nothing to do with the board itself hence 5 stars.

2 stars due to good discounted price and quick delivery, HOWEVER….
Shocked at the lack of packaging. Literally an address sticker on the side of the product box - no box, no bag, not even taped closed.
I absolutely support minimising waste and unnecessary packaging, however surely items costing over £100 full price should be protected in the delivery process! Sadly there should also be an attempt to disguise what that item is to avoid theft. Ensuring a box is at least securely closed before shoving it in the mail is essential and far from “excess”.
Additionally, it was a gift and that Christmas surprise has been ruined as the recipient has picked it up from the front door.

I am so impressed with how Aqua planet has assisted me.
Firstly I had a mix up by accidently ordering the same item twice on an evening order and even though one of the items was in the post they pulled it out and cancelled it and refunded me. Secondly I had another mix up with my order and it was dealt with on the same day and I received the replacement quickly.

Easy online purchase, quick tracked delivery. Brilliant offer.

Great products at good prices and and a prompt delivery service, will definitely buy from them again

Top notch product also delivery was promptly dispatched
Excellent customer service if any problems or questions

So pleased with the service I have received from Aquaplanet. It's great to have a phone number on the website so its really easy to get hold of somebody if you have a question. The team were really polite and helpful and made my buying experience extremely easy and straight forward. Thank you Aquaplanet team! :)

Great service and incredibly fast delivery

Ordered a complete SUP kit, electric pump, buoyancy aid and waist leash, they all arrived ahead of when I expected them. They were all very well packed and excellent items. It was definitely a five star service and I am looking forward to using them over the weekend.

Paddle board received and very pleased with quality. When raised an issue regarding the free electric pump it was resolved very quickly and to my satisfaction.

It exploded. Burst at the seams. Super dangerous. We had it in the shade blown up ready to go and it exploded. The noise was insane and it was so lucky we were round the corner. We spoke to aquaplanet and it was out of warranty (by one year). But in all honestly I believe it shouldn’t happen at any time. They were so unhelpful in trying to resolve it - almost like they have a standard speech for this scenario. So disappointed and would never recommend.