Aquaplanetsports Reviews 

615
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Aquaplanet were fantastic. I’ve bought some amazing products which I’ve put to good use. Training and info videos are brilliant and very informative. When I needed to return something the process was... Toon meer

Beoordeeld met 1 van de 5 sterren

Better off buying a cheap board from Amazon or Lidl. Seams are poorly attached. Paddle board exploded after being pumped to 11 PSI without direct sun. Customer services very unhelpful as over 1 year... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic delivery time, together with an outstanding product - Nomad electric pump. In the advert the pump was supposed to pump up three paddle boards. It exceeded this claim in that it pumped up th... Toon meer

Beoordeeld met 5 van de 5 sterren

We ordered two AquaPlanet Pace boards ready for a holiday in France. The boards arrived as described and are clearly very well made. We had a small issue with one board whilst in France and AquaPlanet... Toon meer

Bedrijfsgegevens

  1. Avontuurlijke sporten
  2. Kano- en kajakwinkel
  3. Surfwinkel

Geschreven door het bedrijf

We’re super proud to have designed the UK’s no.1 top selling paddleboard and we’re constantly striving to create the best boards and accessories on the market. Are you ready to start your next adventure with Aquaplanet?


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

615 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 80% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,8

Alle reviews

(615)

16 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent quality boards at great…

Excellent quality boards at great prices, I’ve purchased 2 Aquaplanet SUP boards. My son and myself have had loads of fun on them this summer, both in the sea and freshwater lakes. Loving our father and son time, thank you Aquaplanet

2 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic customer service.

I was bought a paddle board for my 60th from my gorgeous son. Had quite a few paddles but discovered that one of the seams had a tiny air-leak. I got in touch with Aquaplanetsports and they were amazing. These things happen and they were incredibly supportive and have sent me out a new one, even though they haven't received the leaky one. Very good customer service and I'm looking forward to years of paddle boarding to come. Thanks Aquaplanetsports. Allison

12 september 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Still waiting for delivery

Not yet received. DPD were apparently expecting it 7 days ago, but no update since.

3 september 2023
Review zonder uitnodiging
Logo Aquaplanetsports

Antwoord van Aquaplanetsports

Hi,

Thanks for taking the time to leave a review. Sorry that your parcel did not arrive as expected. We have been in touch with you directly about this, and your parcel should now have arrived with you.

Kind regards

Aquaplanet Customer Service

Beoordeeld met 5 van de 5 sterren

Quality all the way

Aquaplanet has a unique ‘which board’ section on the website which means having input various info they will direct you to the right board for your needs/budget.
Loads to choose from, good quality boards with all the kit included. Great easy to use rucksack to carry all the kit. And very good customer service.
This is the 2nd board I’ve bought from them (one for me one for my husband) and I would highly recommend.

24 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Replacement hose

Had issue with pump hose and repair kit on a new paddleboard. Hadn't noticed when first bought as I used a different pump but when I did come to use the included pump, the hose had a cracked. Contacted customer service with a photo of problem and they sent a new one straight away. (Even had the confirmation email before the actual reply! ) excellent service and excellent board.

17 augustus 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Substandard tether

When I received my board initially I was very pleased with it however after using the board a maximum of 6 the tether cable detached from the plastic securing mount which is ultimately attached to the ankle strap. it is clear that the glue / fixing used is not suitable for the job and is substandard. The board is just over one year old and the response from Aquaplanet is that it does that to prevent injury to the user. I was simply stepping off the board onto the beach and if I had been out then the tether would be pointless and the board drifted off. Aquaplanet response is to say it isn't our problem and to offfer 10 % off a new tether from them. I'm not interested in buy further substandard equipment that will fail again and I am off to but a replacement on from a reputable supplier.

31 juli 2023
Review zonder uitnodiging
Logo Aquaplanetsports

Antwoord van Aquaplanetsports

Hi,

Thanks for taking the time to leave a review. I am sorry to hear that the ankle leash has broken. I can see that my colleague did explain that you are outside of the 1 year warranty period, but provided you a discount off a future purchase. As with any items, materials can deteriorate over time, regardless of the number of times used. There are many factors that can impact the leash, such as how it has been cleaned, stored and the pressure it has been under when in use. I appreciate the time it broke you stepped off the board, but it could be that this had been under more pressure on a previous trip. I am sorry that we were not able to resolve your query with a positive solution.

Kind regards

Aquaplanet Customer Service

Beoordeeld met 5 van de 5 sterren

Great experience.

Great experience from looking at the very helpful and easy to navigate website, to the arrival of my order.
The website was very informative and helped this complete novice to choose the paddle board best suited to my needs. Delivery was speedy and I was kept up to date by regular emails. Well packaged, and high quality goods. I wouldn't hesitate to recommend Aquaplanetsports.

12 juli 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Paddleboard seems great

Paddleboard seems great - and is beautiful, arrived very promptly with all the bits. So I can’t fault the product or service - I am annoyed though that since I ordered it I’ve discovered that it is £30 cheaper on Amazon! I thought I would be doing aquaplanet a favour by ordering directly through your own website but I feel quite annoyed by how much more I’ve paid by supporting you as a company rather than Amazon’s profits.

5 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love my new board

I love my new board. It arrived quickly. It feels and looks good. Decent quality. Would defo recommend to anyone looking. We are looking at ordering again to get one for my husband, had the board out a few times and it has been so much fun.

9 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Leash attachment.

Brilliant service even after owning the Max for three years, it's definitely had it use but unfortunately I broke the leash attachment, but Sarah sent me a new patch and glue for free.
So a tenner in the local charity box! I'm back up and running or paddling again.
Thank you.🙂

30 april 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent experience

Excellent experience, when I had omitted to see the deal on free electric pumps they posted one straight away. Good advice on which board to buy and weight ranges etc. Do phone for advice but order online. Will use again.

23 juni 2023
Review zonder uitnodiging

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