Arbury Reviews 818

Really happy with seat arbury in Solihull, top service and such brilliant experience with them looked after me very well through the process of getting my new car going above and beyond for me! Huge shout out to Sam what a legend looked after very well i 100% recommended 👌

I'm a customer or arbury and have been for over ten years now.

But unfortunately I'm very upset by the service department

I've been on hold over and over again and they never pick up, what makes me smile is that I can hear them pick the phone up then put it back down to end the call.

If that's how its going to be then I'll take my money somewhere else, I haven't got time for games.

Shame on you arbury Lichfield

Arbury Peugeot is great. No question they can’t answer. They go out of their way to make you welcome. Friendly polite staff there isn’t anything they won’t do to make you feel welcome and comfortable and happy with your choice of car. There isn’t any pressure selling. They follow up on there customers to make sure they are happy with their choice of vehicle. I give Arbury Stourbridge 10 out of 10

Chris, at the lye branch was brilliant, very knowledgeable and a pleasure to do business with

great people. very good service

Buying another car can be stressful but Paul was fantastic. Nothing was too much trouble. He went through everything with us and was very patient. Everything went smoothly and we are more than pleased with our purchase. Also many thanks to Kal, the manager, who was very helpful.

I initially saw the car on auto trader, then went to the garage to test drive the vehicle. Sam dealt with the paperwork/sale etc, all the staff were really friendly and helpful. Would definitely recommend.

I am sorry to say that while I am very pleased with my Nissan X-Trail, the service team are appalling. Bookings take ages, then they only do have the job and come up with very poor excuses.

On a previous occasion I had an auto-stop start fault and they ended up keeping the car for 4 months while they sorted the problem.

Today it went in for a service with an engine management light on. They didn't address the engine management light and have booked it in for a months time. When I collected the car there was a new engine management fault.

I really have to question if they have any competent staff. The service is appalling and they are always full of excuses. If it wasn't part of the servicing arrangement I'd never go there again.

Polly and Leah excellent service, very polite and helpful, a real pleasure to talk to, dissapointed with the work done as paid over £600 for replacement part on advice of Peugeot to solve chirping noise issue only to find its still there, will probably use local garage in future.

Very friendly staff, helpful, polite
Good priced cars very good experience overall

Fantastic service and great communication from Sam Read. Very friendly and go the extra mile to help. I would recommend Arbury to friends and family. Sam is an absolute asset to this company, hope he's here in three years for my next car.

Had a great experience buying my car at Arbury. Ben and Tom were incredibly helpful throughout the whole process – friendly, knowledgeable, and made everything feel really straightforward. They took the time to answer all my questions and made the whole experience stress-free. Couldn't have asked for better service. Highly recommend!

Sam was extremely helpful and went above and beyond throughout the buying process. Thank you!

Professional, good communication, car in excellent condition

Arbury is a mixed bunch depending what site you visit and who you speak to. Bromsgrove seems to be good on servicing but not so much in their sales area . i.e went in to the Peugeot sales room last week and totally blanked and no one approached me when I looked round their outside used cars, Also don't bother to email them at Bromsgrove (Nissan or Peugeot) as they don't answer. Whats going on I don't know as I thought they were in the business to sell cars!!

Ishamel was great with helping out with car and all other issues he was great help

Good process and nice car. All very straight forward which is what you want.

Very pleasant experience at Arbury Leamington Spa. I was looked after By Ben N who made the experience smooth and welcoming, happy with the purchase and the experience, would recommend!

He was very kind at a difficult time he put me at ease right away and has kept me me updated on everything thank you Sam I am very happy with my new car

This is a review about the vehicle and the condition it was delivered in. Firstly, I must say I have no issue with the Sales team, Tony Symonds, Andy Gray and Alex Bicknell or the Front of House Service Team. They have been very helpful, and I sense a little embarrassed by the issues I have had with the vehicle.
The story is I purchased a Used Citroen C5 Aircross from Arbury Peugeot in Bulkington. The collection was scheduled before I moved house. I received a call to say the collection would be delayed because they had identified a fault with one of the Cylinder Coil Springs and the part was on back order and they would let me know when it was ready for collection. I thought this was positive and good customer service. The collection date went beyond my moving date and Arbury agreed to deliver to my new address. The driver set off on the agreed date but had to return to the dealership as the engine warning light came on. The issue was addressed; however, I did not receive any notification regarding the underlying cause. The vehicle arrived on the rescheduled delivery date. Initially I thought great. After a few days, I noticed the car veered left with the steering wheel centred. Arbury gave permission for me to take it to my local Kwik Fit for inspection.
Kwik Fit found all four wheels misaligned and potentially unsafe. Arbury agreed to have Kwik Fit to resolve the tracking and alignment issues which included re-calibration of the DAS (Driver Assist System) at a cost of £312. This issue should be addressed before confirming a collection date, as the car may not be fit for purpose.
I was initially pleased with my new vehicle until it abruptly lost power and stopped responding to the accelerator. Additionally, the engine was making strange noises and seemed to be bouncing under the bonnet. I contacted Arbury and we arranged to take the car in and investigate and resolve/repair any faults and supply me with a Courtesy vehicle. I managed to get the car to Bulkington on Electric only which included a stop at a Tescos to recharge the battery. I collected the car later that day and so far, there have been no issues. There was of course no charge, and the invoice shows the following information: “Found tsb. Fixed coil pack connector on cylinder 3, carried out software updates on relevant control units”. Additionally, I obtained the following fault codes that were identified: P1336 22, P0301 21, P0303 21, P0304 21, and P0363 22. I have checked them on Google and a little concerning. I did enquire about the possibility of Arbury buying the vehicle back from me. I had one phone call from Andy Gray which really didn’t go any way towards placating my feeling towards the vehicle and the condition it was in when delivered. Nothing since!
As I said earlier, I have no issue with the Sales team, however, they have been very helpful and supportive. The vehicle clearly was not ready to be sold and I question whether it was fit to be on the road. I expected these problems, including tracking issues, to be identified if the service was properly completed before collection or delivery.
CONCLUSION: Think very carefully about buying a Citroen C5 Aircross and think carefully about buying a vehicle from Arbury Motor Group.