ABC + Warranty & Architects Certificate Reviews 18

Highly professional and reliable! ABC+ Warranty exceeded our expectations throughout our new build process. They provided thorough survey inspections and clear reports at every stage, giving us total peace of mind during the construction.

The process was seamless, and we received our Build Warranty Certificate promptly upon completion. If you want expert assurance and a smooth experience, I can’t recommend them enough!

This company were so efficient when we needed a warranty. Sam who helped us every step of the way was professional, helpful and friendly and made the whole process easy to understand. I would definitely recommend this company.

I have had some very helpful help and avice from the team here, even though we couldnt use them on this occaasion, due to an existing tie in but would not hesitate to recommend...

I have dealt with this company for several projects. They are easy to speak to, helpful in all areas and speedy when booking in inspections and issuing certificates. The staff are friendly. Couldn't ask for better

Absolute DISGRACE, no other words. How is the company still operating.........

Top class service and were able to issue retrospective warranty on an apartment that I owned. Really pleased with staff thanks

This company are so very helpful and accommodating
Would recommend without hesitation

John Nuttall was amazing in sorting our issues. Greatly appreciated

We have dealt mainly with Chris during the process of getting a 6 year PCC for our two barn conversions.
Being new to this type of thing and under time pressures Chris was a massive help. He responded to any queries and was able to react quickly when we needed an inspections.
The subsequent sign off was processed speedily and the company were easy to deal with from day one.

I have used ABC 3 times and can say that the service level has been fantastic. Experienced surveyors and good admin and technical team support the back office.

I have used ABC for retrospective, 6 year CML and for 10 year structural. You can always speak to who you need to speak too and all staff that i have dealt with have been helpful, always.
Kelly is always superb with support and will direct me to who i need should i get stuck.
We are already discussing the next site

Absolutely fantastic help.
I have been renovating a property for 6 years and dealt with many companies in the trade and general industry. When I thought all was lost as my warranty company went bust, ABC stood up and helped in such a professional, fast but calm way I take my hat off to them.
Even when my issue was resolved they also helped with options for other aspects of my project.
An awesome team.

I had some concerns regarding the services provided by architectscertificate.co.uk. While they claim to prioritize customer satisfaction, my personal experience left much to be desired. I believe that their understanding and application of their own code of conduct may be open to interpretation, or perhaps they intentionally employ these interpretations to avoid potential legal disputes.

One issue I encountered pertained to the two-year defect period. When I reported a defect or snag in my property, the developer refused to sort this and claimed we apparently painted our own windows, which ABC+ Warranty seemed to be of beleived as no action was taken to assist us with the matter.

Instead of promptly assisting, they seemed to deflect responsibility by offering various excuses. Communication via email often revolved around the assertion that the issue was not a structural defect, which, of course, we understood. The concern was related to a defect or snag, not structural issues. This pattern of response left me feeling like i was going insane, their code clearly states they offer a dispute resolution service, the service that was never offered to us. they previously accepted this defect and now deny that it was raised in the correct time frame.

This situation exemplified a larger pattern of poor customer service, in my opinion. I would advise future customers to carefully review the company's code of conduct when purchasing a property, to ensure a comprehensive understanding of their entitlements. For instance, their code of conduct stipulates that a snagging survey should be conducted upon the property's completion, with any issues rectified by the developer and a corresponding report provided to the homeowner. In my case, this process did not occur, despite being specified in their code of conduct. The explanation offered was that they deemed it unnecessary due to the absence of snags. However, the very purpose of a survey is to verify the existence of any snags...

It appears that the company has more of a tendency to align with the developer's interests, possibly driven by financial considerations. Moreover, they conveyed to us through email that they had suspended the developer for not adhering to their policy. Surprisingly, we later discovered that apparently warranties were still being sold by architectscertificate.co.uk to the same developer, It appears to us that the company does not demonstrate a strong commitment to addressing rogue traders, even when we provided them with concrete evidence of such individuals. This raises concerns about their moral and ethical standards, as it suggests a prioritization of financial interests over the well-being of homebuyers.

** In an update to this review, it's important to note that the company has recently threatened legal action unless this review is removed. This development in itself raises concerns about their approach to customer feedback and their commitment to resolving customer issues. My partner and I are committed to addressing these concerns and taking appropriate actions as needed.**

It’s a shame we have had to resort to leaving a bad review, but when you’ve been waiting for replies to emails for months, including one to the MD and one asking how we raise a complaint, unfortunately there’s no other option.

This organisation’s customer support is non-existent. Even getting an acknowledgment to an email seems to be too much to ask. We’re now taking legal advice. I would seriously consider buying a house if they are providing the warranty on it.

An extremely professional, friendly company that go the extra mile to assist and help you understand the documents you need to produce. I wouldn't hesitate to recommend them

I have a three-bedroom house property built-in in 2016 that was with Alpha CRL warranty. Unfortunately, they went into liquidation leaving me in a messy situation. I have called up many companies to seek quotes for alternatives and found Architects Certificate & ABC+ Warranty the best.

Tom Palin the accounts executive has been amazing from my initial from the very first phone call, to the actual booking of an appointment of a surveyor and to the end of issuing a PCC certification (took less than 10 days). The surveyor (Armarn) was super friendly, punctual and professional.

I have been totally impressed with the speed of response, helpfulness and general professionalism. I will certainly be recommending them to anyone who may need a PCC on a new build warranty.

Great customer Service. Recommended
Thanks Mark for your super-fast responses.