Ariacove Reviews 

Aria Cove if you see this, PLEASE RESPOND
I placed an Aria Cove order via ASOS that included two dresses from Aria Cove. These items were dispatched from Aria Cove, and I also made a return to Aria Cove via Royal Mail (as instructed by asos). However, I have not received any correspondence from Aria Cove regarding the return, and ASOS has stated they have not received any confirmation either.

The dresses did not suit, therefore I returned them. The dresses were sent back to Aria Cove via Royal Mail, and I have confirmation from them that the return was delivered on January 6th, 2025. I’ve emailed Aria Cove 3 times attaching screenshots of my ASOS order number and the Royal Mail confirmation that the return to Aria Cove was delivered.

Unfortunately, ASOS is refusing to refund me my £120 until they receive proof from Aria Cove confirming the return. I understand that returns can sometimes be complex, but it is SO disappointing to experience this issue, especially since the items were 100% returned to Aria cove. I made the payment through Klarna, and now Klarna has notified me that I need to pay £120 for the dresses, even though I have already returned them. This is the reason I am reaching out as I am not paying for 2 dresses I do not have, that were returned through the correct methods.

Could someone from Aria Cove please confirm the return and let me know how this issue can be resolved? Given that ASOS and Aria Cove are brand partners, I would assume there are systems in place to track and sync order numbers and returns.

Order number was 961580866 - please respond to my emails / Instagram DMs

Terrible customer service- their inbox is temporarily blocked so cannot even get into contact with anybody about my return. They received my return on the 24th and still no correspondence. Will never shop here again.

DONT SHOP HERE ! SCAMMERS

I have no words. Do not shop here, they are scammers. Bought a dress which came with a missing tag, smelt of perfume and clearly had been worn. Completed a return request and heard nothing back. Bought the dress again hoping it would be better and haven’t received it so have lost £80. Sent countless emails and DMs and have been ignored.

So many people commenting on their social media pictures asking for a reply! Wish I looked into that before shopping here.

Please don’t shop with this brand if you want to exchange or return anything. I have sent 6 emails, 2 instagrams messages and left comments under the posts with no response.
All I wanted was an exchange for a dress that I was hoping to wear to a wedding. I have sent proof of the returned dress and still nothing. Hugely disappointing and I’ve now paid for something that I don’t have.
Avoid!!!!
Aria cove, if you do see this- my order is #186111.

Scammers, do not order from this company, wish I had read the reviews before ordering - their dresses aren’t cheap. Money wasted, I have reported to trading standards

MISSING ITEM!! I have reached out 4 times now to try and locate my item and have had no response! I ordered this item 17 days ago and I’ve shocked at the service given! I don’t know how else to contact them I’ve emailed and messaged on Instagram! It states you can start a live chat but there is no live chat on the website! I’ve absolutely gutted and will be taking this further and they have taken my money and not sent the item!

Second time I've purchased from Aria Cove and am very happy with my outfits. It's nice to support a local Business.

AVOID - received poor quality item and could not return due to it being in the sale. I Contacted customer service multiple times on different platforms about receiving poor quality item but have been ignored.

EDIT: Following from the company response I would like to emphasise that I have no issue with a no returns on sale policy but with the poor quality and would appreciate a response via the platforms I have contacted them on.

Order was exactly as described and good price, delivery could have been quicker but it was delivered by the date promised. Thank you

Every outfit I've bought from Aria cove has made me feel confident and stylish. If you're looking for fashion that stands out and last, this is the place to shop.

Terrible service. I ordered off ASOS and sent it back to them directly, they sent it back to me again. I also ordered directly off their website and tried to follow up with them via email to return (email from their website), twice and no response. I am now stuck with clothes I don’t want.

I have been trying to get in contact with someone at ariacove for almost a month now by emailing, sending instagram dms and commenting on their posts.

I have paid for two items and for next day delivery. The parcel was delivered not within the time paid for and i received only one item because the other was on “pre-order” (which i was not notified about). I still haven’t been updated of its arrival and i can see it is in stock online.

It’s such a shame because this brand looks lovely but the customer service is poor. If i don’t hear back i’ll be taking the legal route because out of principle to be taking payment and not delivering as promised is wrong and not fair because i have been patient and polite via email.
This leads me to believe i am being deliberately ignored especially as they continue to post on instagram.

Ignoring your customers is not professional at all. I find it hard to believe that the positive reviews are genuine as many customers seem to have faced the same issues as me

I've been a loyal customer for months now and every order arrives quickly and in perfect condition. I love that the clothes always look as good as they do on the website.

I placed an order for a couple of outfits and wow- the quality exceeded my expectations. I love how they fit and the colors are just as vibrant as shown online.

I ordered a dress last week and it arrived quickly. The dress was lovely and the color was just as pictured. Will definitely be ordering again.

Just received my dress and it's everything I wanted. Perfect fit, great material and fast shipping. Can't wait to grab more.

Very bad! It has been three weeks and they still havent shipped my dress! I have contacted them but havent got any reply yet. Extreamly disapointing

I had 4 days to return my item however online it said I wasn’t valid for a return. I emailed customer service and never heard anything back from them.

They didnt send my parcel and didnt answer my emails. I messaged them on the app "Shop" where they are supposed to update the arrival of the parcel but disabled the chat after I asked when I would recieve the dress I payed for! Very very bad, feels like a scam.

I ordered an item off of ASOS after returning it to Aria Cove as instructed. It's been 4 weeks and I still haven’t received the money back. The lack of customer service has been extremely frustrating—I've received no response to my emails, or inquiries through online chat.