Ariacove Reviews 

Customer service is so poor, I need to return and item and their policy is only 7 days?!!!

In a period of festive season you’ll expect something a bit better esp for the prices they sell their items for

Don’t respond to their emails either. Lack of communication professionalism and honestly just so poor!

Would give them zero stars if I could - their customer service is near non existent, they messed up my order, I sent SO many emails most of which was ignored. They responded once to say they will resolve and come back to me but never followed up in my response (I sent 8 emails in total over a month)

Nothing new here as you can see from the rest of the reviews. AVOID AT ALL COSTS - or if you MUST purchase I urge you to pay by credit card/AMEX then you can raise a dispute for them to be charged back for it because they will not get back.

The retail climate is hard at the moment Aria Cove team - as a word of warning customers will not forget these awful experiences

Avoid Aria Cove - Update to my Previous Review

This is an update to my earlier review. I took Aria Cove’s response at face value and emailed them my order number (#15818) as they requested. That was days ago, and I have still not received any response or action. They have completely ghosted me despite their claims to "pride themselves on product quality and brand experience."

It’s becoming increasingly clear that this is just a front to manage their public image, with no real intention of addressing customer issues. This kind of behavior is dishonest and further proof that this company cannot be trusted.

Avoid this company at all costs – they are unreliable and unresponsive.

My order from October 15, 2024, remains unfulfilled, and I am still waiting for my refund. Until this issue is resolved, this review will remain here as a warning to others.

Order Number: #15818

I placed an order on Dec 25, 2024. There have been zero updates on the order other than it is confirmed. I have sent 2 emails requesting an update and haven’t received a response. Is info @ ariacove. com monitored?
I’m happy to update my review once customer service reaches out.
Btw, when I asked on IG how to receive help with an order, my comment was removed.
** update: I received my package approx 4 weeks after placing the order. Shipping and out for delivery info never updated. Customer service never replied to my emails. I liked the clothes but found sizing to be inconsistent.

Ordered an item off of ASOS after returning it to this brand directly as advised. I still haven’t received the money back. The lack of customer service is awful I haven’t recieved any replies to any of my messages/emails and on the online chat.

Never had such an amazing with a brand! Both times I've ordered they came within days! Clothes are such lovely quality and fit amazing especially on a short girlie- side note the packaging was also lovely and felt so luxurious to open especially as a girl that never treats herself! Couldn't thank you enough!❤️

Where do I start - I wish I could give this brand a zero ! The worst customer service I’ve ever experienced. No responses through emails and the lack of professionalism is just poor. 7- day returns policy is illegal but yet they choose to ignore this. The quality of their clothes is horrid ! Better off ordering from Shein or PLT. I don’t recommend this brand to anyone!

Ordered a dress at the start of December, and when it arrived it didn’t fit. I submitted a returns request and I have yet to hear back, this was nearly 3 weeks ago. I have since sent another 2 emails and both of which have been ignored. Would not recommend to anyone and will not be purchasing again!!

Qualité très médiocre. Article qui semble déjà avoir été porté. Aucun moyen de porter réclamation ou effectuer un retour pour remboursement car service client inexistant. A fuir !!!!!

I ordered a coat and paid for next day delivery. It didn’t arrive the next day. When it did arrive, the quality was not as expected for the price so I requested to return the item. This was rejected as they don’t accept returns on their sale items. However, their returns policy states a credit note can be offered for sale items, so I have requested this. I sent an email on the 1st December and have not received a reply despite contacting them numerous times. I’m still awaiting a response and I’m extremely disappointed with the customer service.

The order has not arrived in promissed time frame and they do not replay to emails or IG messages. This is a scam, do not buy here

UPDATE - 1⭐️ to 3⭐️
Commented on a recent instagram post asking to contact me regarding faulty items. Received a message from them within a few hours and the problem was sorted. Thank you very much.

Purchased 3 items from their sample sale this Black Friday, it does state when ordering that there are no returns or refunds. However two of the three items they sent me were faulty.
One item had a hole and bobbles around the material as if it had already been worn. Another item had the sewing coming away at the strap making it not safe to wear.
I've contacted them via email, online chat, and instagram with no response on any platform.
I even attempted to register the return with pictures added of the faults on the items and they denied my request. Surely a return and refund should be accepted on faulty items.
Will not be using this brand again as their quality and customer service is absolutely diabolical.

I ordered a faux fur coat, no email from them about the shipping and when the item arrived it was very bad quality. I asked for a return.
Never buy from them again.

Ordered a dress on 9th November - still no update 14 days later. Have emailed twice but no response, yet still posting on Instagram etc. Do not buy from here!!!!

Bought 2 dresses both not suitable for me. Requested a return (for store credit) to order a suitable option and this was rejected. Be cautious of ordering anything discounted/sale as apparently you cannot return this. Such a shame as wanted another outfit from them.

This website is a scam! I ordered my dress 2 weeks ago and I didn’t receive anything, no replying to my emails. Nothing. Report them!

I ordered from Aria Cove on November 14th for expedited shipping and I have not received any tracking information. I have sent multiple emails asking for an update and I have used the online chat system and I haven’t gotten an answer.

I ordered a lovely skirt @ was sent an awful black dress . My return was rejected even though they sent me the wrong item . They haven’t even replied to my PayPal case . Very poor customer service

I ordered a fur coat and when it arrived the next day the quality was so poor. I then paid 9 pound delivery to get the return completed as soon as possible which it was received by then the next day. I have had no confirmation that it has been received they are ignoring all emails, instagram messages and online chat messages when they were responding very promptly when I was buying the item. Customer service is so poor as well as the quality of clothes

I bought 3 outfits. Two were perfectly fine but one looked different to the picture online but that was because the way the model posed made the top look different. I submitted a refund request which was rejected because it was a sales item, which is fair enough (I missed the t&cs). But I’m entitled to an exchange or credit note which I submitted. This has again been rejected, stating I am not entitled to a refund but I don’t want a refund. I also sent an email with the same request; it says clearly on their website that sales items aren’t eligible for refunds but the customer can have a credit note but the email hasn’t been replied. I’m not sure who is on the other end of these requests but I’m hoping someone else sees this and helps me.