Terrible I ordered 2 bottles plus quick delivery 11/07/2023 costing £100 still nothing sent several emails no replies whatsoever £100 wasted Avoid At All Coat
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Not sure what happened - as on enquiring about the whereabouts of the item ordered (after almost a week) was informed that it was on its way back to the seller. No reason given. Couldn't be an issue o... Toon meer
Bedrijf heeft geantwoord
I ordered two dresses and some boots the 17th December paid next day delivery and have still not revived the order , (24.12.2015) on Arks we sit there is no phone number I managed to find an customer... Toon meer
Bedrijf heeft geantwoord
The goods arrived and were faulty due to poor quality finishing. As there are no ark clothing stores nearby the goods were returned via royal mail at a cost circa £4. I then had to reorder the goods... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
7 Maple Park, Lowfields Avenue, LS12 6HH, Leeds, Verenigd Koninkrijk
- 0113 387 7360
- customerservices@ark.co.uk
- ark.co.uk
1,2
Zeer slecht
564 reviews
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A+++ Ark!
I have shopped a plenty at Ark, both in the shop and online and never had a problem. Excellent shopping experience!
18 januari 2016
Review zonder uitnodiging
Great
First time I shopped at Ark, I ordered a jacket online the delivery was on time and kept me informed with my delivery through texts and emails. Great price and good quality jacket, defiantly recommend it to other people. Thank you
17 januari 2016
Review zonder uitnodiging
Incompetent when matching correctly sized items with labels and tags
Ark have sent me the incorrect item on TWO occasions.
I was supposed to receive an XL sized hoody and instead they sent me an XS.
I emailed them, sent the item back (had to pay almost £9 in P&P) and a few days later they AGAIN sent me an XS item.
I complained again and was advised last Saturday (09.01.2016) that I would get a manager call back within 3 days - this never happened.
The service is a disgrace and they also like to respond with generic emails - which aren't helpful.
16 januari 2016
Review zonder uitnodiging
Antwoord van Ark
Dear Harry,
I am really sorry to read you were sent the wrong item.
We aim to despatch the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.
Please accept my sincere apologies for the inconvenience this has caused you. I can appreciate how this must be disappointing and I assure you it is not typical of the level of service we would usually provide.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
bad sizes
One item for absolutely fine, a bit too big infact, while the other doesn't fit at all. They are both the same size.
16 januari 2016
Review zonder uitnodiging
Antwoord van Ark
Dear Chloe,
I am sorry to hear that your recent purchase is not suitable for your needs.
Please send back any unwanted and unused items to us and we will be happy to refund or exchange them.
We would love to see you as a returning customer. We hope this incident does not prevent you from purchasing with us in the future.
Kind regards,
Matt
Fewer types of goods but shipping fast
This is a good choice of online shopping for Taiwanese.
15 januari 2016
Review zonder uitnodiging
Arrived within 2 days of ordering
Arrived quickly and securely. Only complaint was colour was not as described on product.
15 januari 2016
Review zonder uitnodiging
Competent
This company are amazing. Their goods are sent out quickly and any returns are refunded with no hassle and very fast. They also have some great bargains. A very competent company.
15 januari 2016
Review zonder uitnodiging
Wrong dress
Ordered a dress and got the wrong one. Looked online and it was out of stock in my size so they had just sent out another which i would of rather just cancelled and saved money on a dress i didnt want.
14 januari 2016
Review zonder uitnodiging
Antwoord van Ark
Dear Lisa,
I am really sorry to read you were sent the wrong dress.
We aim to despatch the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.
Please return any incorrect goods to us and we will happily refund the items for you.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Good website and shop, out of stock item left me disappointed though
The products I received were very good and of a high standard, my disappointment came when I was later told an item was out of stock and I would not be able to change the order for 1 in a different colour.
14 januari 2016
Review zonder uitnodiging
Would buy from again!!!
Ordered two bomber jackets and then received an email saying that one of them was out of stock and was refunded straight away!! So was disappointed with that, but other than that everything else was fine!! And would buy from again!!!
13 januari 2016
Review zonder uitnodiging
excellent service and quality
Dress arrived quickly and was good quality
13 januari 2016
Review zonder uitnodiging
Great!!
Some great bargains, good quality products, fast delivery into store. Xx
11 januari 2016
Review zonder uitnodiging
10/10
The quality of clothing considering how cheap you get it is insane, quick delivery as well!
11 januari 2016
Review zonder uitnodiging
Love the style!
I love the style of Ark! Everything abut it is amazing and I like the sense of fashion! But there's a lot of summer stuff at the moment and it's winter. Other than that, I would recommend to a friend 😊
10 januari 2016
Review zonder uitnodiging
amazing quality
Loved my bomber jacket that i ordered although it is quite oversized in the size that i ordered which was S/M but great quality, will definitely be ordering from this website again soon 👏🏻
10 januari 2016
Review zonder uitnodiging
very fast delivery, everything perfect
everything perfect. thank you!
9 januari 2016
Review zonder uitnodiging
Awesome products but terrible service
I love the range and the sales are always good but my last order was a struggle. They sent it a week later on the day it was due to arrive, and dealing with customer service is very unhelpful.
9 januari 2016
Review zonder uitnodiging
Antwoord van Ark
Dear Nik,
I am sorry to hear that you were not completely satisfied with your shopping experience.
We are committed to first class customer care and agree that any lack of service is disappointing. I will ensure that your feedback is passed onto the relevant department for review.
I can appreciate how this must be disappointing and I assure you it is not typical of the level of service we would usually provide.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
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